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“Still Got It!”
Review of Alton Towers

Alton Towers
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USD 54.50*
and up
Alton Towers Resort Admission Ticket with Meal...
Ranked #1 of 3 things to do in Alton
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Escape to the fantabulous world of the Alton Towers Resort - there's so much going on, the fun never stops! England's largest theme park offers 500 acres of attractions and rides the whole family can enjoy including X-Sector, Forbidden Valley, Dark Forest, Gloomy Wood, Katanga Canyon and CBeebies Land!
Reviewed 6 April 2018 via mobile

I took my little fellas Ben (13) and Brandon (11) for the first time. I hadn't been since 2008 or summat! We had a fantastic, tiring two days.

Day 1: We got into the park early on Monday, allowing us to cover Nemesis, Galactica, Smiler, Th13rteen and Oblivion twice. Well, we only did Oblivion once; can't think why . We were far too knackered and uninterested in queuing for Rita.

Day 2: We took care of Rita and tackled the other big five twice (again!) and spent the rest of the day exploring the smaller rides, such as Duel and Battle Galleons (great if you don't mind getting wet! ).

The queue times over both days was fantastic. We rarely waited beyond 15 min (?) on any ride. 13 & Rita was the longest but we managed to get to the front quite a lot.

TIP: my boys sussed this out very, very quickly (I'm thick!)... If you use the 'Single Rider' queue and don't mind your group being split up, you get to the front quick-like bypassing the main queue. We did this on Smiler and Spinball Whizzer, getting to the front really quick and still sat together

The only reason(s) Alton Towers doesn't get 10/10 is because I marked them down for over-inflated prices on food & drink. Also, the prices for merchandising and photos are ridiculous. Any org with good business acumen should know if you lowered the prices to an affordable cost, more people would buy... right?

So, I recommend saving your money, take your own food, take lots of selfies and have fun. Laters, my fellow humans!

1  Thank pjjj2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear pjjj2017,

Thank you for taking the time to review Alton Towers Resort on Trip Advisor.

It's refreshing to hear your honest opinion of our Theme Park and that you find it to be enjoyable!

Your feedback greatly assists guests who are looking to visit our Resort in the future and also assists us in making sure we are offering the very best to our guests.

Thank you once again for your feedback, we hope to welcome you again very soon.

Best Wishes,

Alton Towers Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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in 1,556 reviews
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1,161 - 1,165 of 15,047 reviews

Reviewed 6 April 2018

Have been going here for years however, after the terrible day I have had today I am regretting buying a season pass for this year. The monorail was not working meaning everyone including thousands of adults with pushchairs and young children had to walk ridiculous lengths to the entrance. We then had to queue for an hour and half to collect our season passes. No one knew where to go. Parents were taking their kids home as they were bored and fed up of queuing. Others went home as they refused to pay full price entry for only the last few remaining hours in the park and due to the length of the rides queues. I witnessed a woman having to ask for the keys for the disabled toilets for her young child but ended up having to use the normal ones as the member of staff couldn’t tell her how long it would take the get the key and the child was so desperate after waiting around - the member did not seemed concerned about this. The queues were something else. Never even got on a ride. Another woman who was seeking to hire a wheelchair was made to queue alongside people who were queuing for fast-track passes. Just no respect or regards to those with disable family members. After this we decided to eat our lunch and leave. I do not have a child or a disability, but the attitude the park gave to paying customers is horrendous.

6  Thank Opdx1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear Opdx1996,

Thank you for taking the time to review Alton Towers Resort on Trip Advisor.

We were sorry to hear that there were aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure that we're delivering the most amazing experiences to every single guest who visits us.

Your comments have been duly noted and we will use your feedback to improve the guest experience as part of an ongoing review.

We hope to welcome you back soon.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Today was the worse day I’ve ever experienced here and we have been coming here for years. We really love this place and have had Merlin passes previously but due to recent hikes in prices and an ever shrinking household budget plus the fact we only ever really used them to visit here was excited by the prospect of getting season passes for £55. If it wasn’t for the fact that we live 40-50 mins away and my eldest has an ambition to become a roller coaster designer/engineer in the future (she would love to do her work experience here) then we would not be returning!! I have never had to wait to get into the actual place but had to wait 45 mins in a traffic queue. We should have turned back home then. Granted it was the height of the arrival period so dismissed this and was happy to be parked near to the walking path but to then have to wait an additional hour to be served just to get a ticket to get through the turnstiles is bloody ridiculous!! Once in the park we avoided the big queue for the box office to actually get our passes knowing from previous years how long they take to actually serve customers and print them so went to Galatica (which was the shortest queue at 30 mins). I love the fact you get the option now of riding it without VR. After waiting more than stated time due to the amount of fast track passes bumping up the time we headed for food as we had been in the park for nearly 3 hours and was famished. There are no eating places in the area apart from the rollercoaster restaurant so had to walk over to the food stands near the wicker man. We then queued for nearly an hour to ride the smiler only for it to break down. At this point my youngest child (who is autistic) was getting distressed at all the walking and waiting around. We had settled for the fact that it was busy as it was a nice day and wouldn’t get on many rides but would have our passes to come back. Even planning for a day next week. We gave up on the smiler so headed towards the box office knowing it would now shut at 6pm and wanted to get in the queue for wicker man before it shut as this was the one ride my eldest wanted to go on and was prepared to queue a long time but again the box office queue was long and it was half 3 so headed towards thirteen (our favourite ride) which had gone down from 120 mins to an hour. We took the sky ride as the youngest one was complaining about her legs only for it to keep stopping!! Thirteen was brilliant as ever even if it did seem painfully slow to get going and get off! At this point we knew we had to get our passes. The dilemma was we wouldn’t make the wicker man queue before closing!! We had to wait an hour to get the passes and my eldest was distraught and in floods of tears as the time ticked away and we got served at 6:05. Some rides were saying closed and others saying the waiting times so asked if some rides were still open but they as told the ride queues closed at 6pm. I have now promised my eldest that we will go back tomorrow afternoon to avoid traffic queues so we can go on wicker man ( in the hope it doesn’t break down). We have the luxury of living nearby and kept on telling her that there were people there that had travelled a greater distance and got the same amount of disappointment as us. I feel sorry for those people and having read a lot of the reviews from all week can see why a lot of people are turned off returning. I can’t believe a big company such as Merlin did not foresee the problems with the new system!! Why can’t there be a season/annual pass turnstile near the car park?? Why is the monorail and sky ride not running till later?? Why the staggered times? Surely you can afford to pay more staff the amount you’re taking each day!! Can’t you limit the number of people visiting on nice days or limit the number of fast pass and disabled passes which bump up queue times?? Why only 13 out of 17 ticket windows open on a busy day? And surely there must be an easier way of getting the passes?? Hoping this place can get back to being the family orientated magical place it once was!

9  Thank Suzanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear Suzanne C,

Thank you for taking the time to review Alton Towers Resort on Trip Advisor.

We were sorry to hear that there were aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure that we're delivering the most amazing experiences to every single guest who visits us.

Your comments have been duly noted and we will use your feedback to improve the guest experience as part of an ongoing review.

We hope to welcome you back soon.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

So we arrived today full of anticipation as it had been several years since we had last been !

40 minutes queuing to get into the car park, then a mile and half walk to the entrance to collect our tickets ! We hit the queue outside of the entrance at 1045am an hour and half later we had inched into the court yard to where we saw a queue snake around the court yard! When asked how much longer we could expect to queue for our tickets we were told approximately a further two hours!!

When asked why it was so bad and the queue control was horrendous I was told we didn’t expect it to be so busy today ! Only sunny day of the Easter Holidays to date !

So after the best part of three hours queuing we walked the mile and half back to the car without even getting into the park !

What a let down Alton Towers very disappointed daughter !!

5  Thank Sam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear Sam A,

Thank you for taking the time to review Alton Towers Resort on Trip Advisor.

We were sorry to hear that there were aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure that we're delivering the most amazing experiences to every single guest who visits us.

Your comments have been duly noted and we will use your feedback to improve the guest experience as part of an ongoing review.

We hope to welcome you back soon.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 6 April 2018 via mobile

Roller coasters are fantastic, but I paid £70 odd in advance for tickets as this gave me a discount, then on day queued for nearly an hour just to get tickets. This queue was disorganised, with no staff outside the park supervising it. Once in the park joined the queue for the Smiler rollercoaster this lasted for nearly 2 hours. Smiler rollercoaster was fantastic, great fun. By now we were hungry so ate in chicken restaurant near ride, this was acceptable food for the money and I have no complaints. Joined next queue for a ride called 13. Another excellent rollercoaster but queue was again far too long. Last ride of the day was the Galatica rollercoaster which was good fun. The company I was with made standing in queues all day fun but seriously 3 rollercoaster rides for over £70 for a two people, I struggle to find this value for money. Also the fast track tickets I find disgraceful as the hard earned money people pay to get in means unless you are willing and able to you will be over taken by the rich and elitist

9  Thank pitbull23071970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear pitbull23071970,

Thank you for taking the time to review Alton Towers Resort on Trip Advisor.

We were sorry to hear that there were aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure that we're delivering the most amazing experiences to every single guest who visits us.

Your comments have been duly noted and we will use your feedback to improve the guest experience as part of an ongoing review.

We hope to welcome you back soon.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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