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“Mrs”
other travellers have booked this property

Review of 40C The Crescent

Living Room
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Very good
18 reviews
Living Room
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Filey, Scarborough District, North Yorkshire, England

Reviews from our community

Very good - based on 18 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
magandbri
Pontefract, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Mrs”
Reviewed 3 September 2018 for a stay in September 2018
2
people found this review helpful

This is our 2nd stay and we had another wonderful time with our 4 young lively grandchildren.
The position is perfect for our needs within walking distance of all Filey has to offer so we parked the car in a spot visible from the apartment and never used it all week.
The facilities are home from home .The kitchen and its contents are perfect for a self catering family and incredibly child user friendly to include little person crockery, cutlery, books, toys,buckets and spades( a bonus for us).
It is up 3 flights of stairs but this gives the advantage of exceptional sea views from the small balcony.The perfect place to sit and chill of an evening once the children had settled.
The communication from booking to leaving is faultless.
I would definately recommend and re -book this accomodation again

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very disappointing”
Reviewed 22 August 2017 for a stay in August 2017
1
person found this review helpful

Filey is lovely, great beach, views and shops. This is not a luxurious apartment, I booked for 4 adults and 1 child, the children's bedroom has a bunk bed consisting of a lower double and upper single beds . This is only suitable for a family with 3 young children. My teenage daughter had to sleep on the floor using the spare mattress which was ripped and stained, we could not use the main bath or shower due to a leak, the front door lock was very stiff so It was very difficult to lock/unlock. The apartment is on the upper floor and so there are a lot of stairs, unfortunately there is no natural light in the hallway and so rely on the lights. The lights are on a timer but they didn't work so we had to negotiate the stairs in almost complete darkness which was very hazardous to us all. The stairway stunk of smoke from neighbours downstairs.
While we were out on day trips people were letting themselves into the apartment, I understand that you need access to carry out repairs, however I believe that neighbours had access to the apartment and on one evening someone opened the door to our apartment and then left when they heard there was someone in.
I was very uncomfortable with how unsecure our personal belongings were.
I would definitely recommend anyone to stay in Filey but I for one would not book this apartment again.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Sep 2017
Hello,
Thank you for taking the time to give feedback. I can only apologise for the situation with the lighting in the hallway, which we reported as soon as you made us aware. I understand that the landlord has since replaced the lighting with a sensor activated system, so the problem should now be resolved.
The leak in the bathroom was unfortunate but I repeatedly tried to contact you to arrange access. I understood from the tenants with the leak that the situation was an emergency which needed to be fixed as soon as possible. If you has answered your mobile or responded to my many messages, we would have been able to liaise more effectively over the required access. There are two locking doors to gain access to the flat and it's unfair to suggest that security is an issue. With water coming in downstairs, the priority was to stop the leak.
I make it very clear to anyone booking that our flat has two bedrooms and our children's room has a triple bed. I think it is also unfair to complain when this is clearly stated on our website and all our details. Could I respectfully suggest that you consider booking more appropriate accommodation for your party next time. On a last note, the cleaning company filed a formal complaint about the state in which the flat was left, specifically mentioning the 16 bags of rubbish, broken glasses and the broken iron. You're right, Filey is lovely but I'm so pleased that when you return you'll be staying somewhere else next time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laura G
Level 2 Contributor
2 reviews
“Great family weekend away”
Reviewed 28 July 2017 for a stay in July 2017

We stayed here for a long weekend in May. It was a fab location and a lovely flat. We parked up Friday and didnt move the car until we left on Monday!! The kids loved their own room and the space for the family was great. We had a minor issue with the dooe lock, but as soon as i emailed the owner we had an instant reply and a solution. Great view from the balcony and has sun until late evening, perfect G&T spot. We will most definitely come back. Thank you.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Aug 2017
We're so pleased that you had a good break - thanks so much for taking the time to review. We really appreciate your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cosmopoli...
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“see below”
Reviewed 20 July 2017 for a stay in June 2017

We were understanding that an element of the cost for leaving the condition of the premises would be returned if we left the premises in good condition. We did apart from the refrigerator which developed a malfunction due solely due to wear and tear and not of our doing but it appears as we have not been reimbursed we are being made blameworthy which we dispute.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Jul 2017
Thank you for getting in touch. We don't and never have taken any money (refundable or not) in lieu of accidents or breakages in our flat and any deposit taken by the website is solely a first instalment deducted from the price of your holiday. We're terribly sorry for the inconvenience of the hinge breaking in the door of the fridge and have had the hinge replaced as soon as humanly possible at our own expense. You've not been charged or penalised by us, the owners. We're just so sorry for the trouble it caused. We want our guests to have the best possible experience when they stay at our flat and do our very best to look after them.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lyndzy T
Normanton, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Lovely sea views”
Reviewed 30 October 2016 for a stay in October 2016
1
person found this review helpful

Good location. Very clean and tidy, modern décor. Great communication from owner throughout the booking process and the stay.

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Bedding & mattresses Kitchen & utensils
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Liked best: Location
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Nov 2016
Thank you for taking the time to review. We really appreciate your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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