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“Bad choice for a birthday traeat”
Review of The Palazzo

The Palazzo
Ranked #30 of 202 Restaurants in Burnley
Price range: USD 10 - USD 45
Restaurant details
Reviewed 4 weeks ago

Chose the Palazzo as a change from The Villa in Clitheroe. All though the building is inspiring the food and service wasn’t up to the standard of the Villa. Quite draughty. Shown to a table then forgotten. Waited 10 minutes before we were asked about drinks. Red wine served in a dirty glass. Unforgivable in a restaurant that was not that busy.
Eventually given menus including the Sunday menu. Chose our food then waited for the order to be taken. Ordered the Roast beef from the Sunday menu to be told it had sold out. Why not tell us when we were handed the menu.
Starters came and then asked if we had ordered Garlic Pizza. Which we had! The pizza was excellent but swimming in oil. My starter had been tilted and the sauced was on the side of the dish. The waiter should have noticed that although it may have happened when he served the dishes.
Starters nothing to write home about. The garnish on two of the plates seemed to be celebrating a birthday of its own. A good kitchen should be able to keep salad items fresh.
The main courses were not outstanding and the agnolotti was spoilt by heavy handed use of chilli. It looked very good. The hand cut chips I don’t think had been hand cut by the chef here. Just a little thing why serve them with the top chip having two “eyes”. Could have been cut out.
Service for other drinks was below standard.
Pino needs to review his staff training and customer service. One waiter didn’t seem to be on this planet. Perhaps they had had a busy day.
Not a patch on The Villa so we don’t think we will be visiting The Palazzo again.
Not a pleasant birthday experience!

1  Thank JethroShorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 407 reviews

Reviewed 24 September 2018

Family of 7 ate here for a celebration dinner on Saturday evening. We were very impressed with the amazing building which was previously a bank.All the staff were very helpful and friendly.The three grandchildren enjoyed their pizzas and the four adults enjoyed pasta dishes and one of us ordered the risotto.The only problem we encountered was they gave us the veggie risotto instead of the bacon/ chicken which was quickly replaced.Quite reasonably priced apart from the choc brownie at £5.50 each which was minuscule!The 4 adults were given complimentary limoncello liqueur s which was a nice gesture.Would definitely return but would give the desserts a miss..everything else was great.

2  Thank 12BevD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2018

Popped in with our parents for a bottle of wine after being in Manchester for the day. The place was very quiet - just the waiter and the chef preparing the pizza oven. It took the waiter 10 mins to deliver the glasses and we noticed he was faffing around. Finally, he came back to say he couldn’t find the corkscrew and would we please choose one with a screw cap....yes...THE CORKSCREW....surely they have more than one?? He wandered off and we left. I told him the other white wines on offer didn’t appeal. We had thought of a little snack together and a bottle of wine... how nice? Unfortunately this was just too hard work. I can’t help feel the owner will be pretty ashamed of this chap’s really poor service.

    • Service
6  Thank handif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2018 via mobile

Our 1st Visit on Monday evening 17th September,I rang up to see if they still had the offer on as someone at work had mentioned this a while ago,it’s on from 4pm however this offer wasn’t mentioned by our waiter so I asked him before we ordered,we ordered a pasta dish each,both were really hot,fresh & tasty,and we also had a pizza which was divine better than the one that I had in Rome in July really tasty pizza & lovely homemade base,drinks prices reasonable too,we will definitely be visiting again,my only complaint is that it was cold in the restaurant,they had the front door open & in the restaurant there was a back door open & it was really draughty we kept our coats on,I think it was warmer outside,divine food & good service though.

1  Thank jewles65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2018

The restaurant is in an old bank building restored wih care and respect. 2 very impressiv rooms, old architecture with high decorated ceilings, columns and chandeliers. 1 room is bar, 1 room is restaurant with a mezzanine.The Palazzo is situated in the city centre close to the bus station, main shopping area and city hall.
The restaurant is owned and operated by Italians. Extensive menu with genuine Italian food. Good selection of wines reasonably priced. Dishes are flavoursome, well presented and served by professional, serviceminded and knowlegeable staff.
Good value for your money.
Can be busy Friday and Saturday evenings. Reservation is recommended.

    • Value
    • Service
    • Food
2  Thank 842dagw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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