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“First visit!!!”
Review of Nando's

Nando's
Ranked #36 of 124 Restaurants in Gillingham
Restaurant details
Reviewed 6 April 2018 via mobile

Went for the first time with friends and both of us had buggies and were accommodated.
It was quiet so service was good and efficient. Even got a round of corn free of charge with our mains for some unknown reason.
No complaints with food - tasted good

Thank Paolo88_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 53 reviews

Reviewed 7 January 2018

Like many people, immediately after Christmas, we didn't feel like cooking a meal from scratch. We also wanted to eat reasonably healthily, so opted for Nando take away meal.

Unfortunately the app / website was malfunctioning, which was disappointing, so we were not able to order virtually. We rang Nando, Hempsted Valley and were greeted warmly and our order was taken.

We order our food, which was ready for collection within 20 minutes. We collected the food from helpful, polite staff. The food was excellent, of a good size and most of all was delicious. Excellent takeaway service from Nando at Hempsted Valley. Well trained, polite staff.

Having had a recent positive experience, yesterday (Saturday) we decided to visit Nando for a light lunch. Sadly we were horribly disappointed. Despite clearly having empty tables, we were told by abrupt staff, we had a 15 minute wait to be seated and a 25 minute wait before food could be ordered, making it over an hour to have food.

We left the restaurant. We were told there were insufficient staff to cater for the demand. This is such poor, poor management. At a busy retail shopping outlet, immediately after Christmas, Nando's should foresee, you would be busy and staff accordingly.

What a great pity your 'real-time' service is so much worse than the takeaway service.

Would we use you again for takeaway ? probably not.

Planning is your byword, good effective customer service should be your consideration.

    • Value
    • Service
    • Food
Thank Kaz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2017 via mobile

Our party of five included my mum of 82 and my sister who in February this year had a stroke at an early age and walks with a stick . So we rang the restrauant to book a table for five ,we explained our situation and was told there was a table available so hurry down as the manager would not hold it for us , which we did i ran in to see if the table was still available which it was but the fire alarm was going & the manager said it was under control ,our party then struggled in from the car park . Having sat down i went to the counter to order drinks which the manager then decided we could not order drinks unless we were already eating and we could not order food until the alarm situation was sorted, which he could not say how long this could take possibly up to 45 minutes .after complaining on deaf ears i said i would complain to head office , which with great delight and a smug look he told me that to head office would be sent to him anyway. He obviously does not have friends or family that need assistance. Rick

Thank RRcasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017 via mobile

Reasonable food on the menu to choose from clean restaurant the staff always greets you and show you to your table prices of food on the menu is reasonable friendly staff

Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2017 via mobile

I am reviewing this as a couple , the staff were amazing , and super fast , I let my wife order for us, and she loved the food , and it did taste nice ,but it was just a bit too spicy for me even tho it did say medium,
I really fancied a beer but for nearly £4 a bottle , to me wasn’t worth it so had the bottomless drinks which was fairly priced at £2.60 (I think) will go again,just won’t order nothing that spicy

Thank mannytourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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