I've stayed at a couple of 5 star hotels, but the experience here ironically, was nothing to write home about.
The valet parking is good, but for 4 and 5 star hotels it's normal. Reception were unable to get my 5 friends and I rooms on the same floor, but that was hardly a deal breaker.
I thought the decor was very nice in the communal areas, but in the room, the bathroom looked very dated. It is at this point I regret not taking a picture. For the hotel I think it was room 324. The usual extras were there complimentary soap, shower gel etc. But a touch of regrouting is needed.
The A.C. was dated, and the controls were totally out of sync. I tried warming up the room, but i only got cold air. I have then tried to ring reception twice, both times was ringing for in excess of 30 seconds, no answer. Sounds trivial, but I think not for a 5 star hotel. I got into the lift and walked down to reception and highlighted the A.C. issue and the not answering the phone.
The lady was very polite, apologised as you do and arranged for an engineer to resolve the A.C. problem. I had a drink in the hotel, returned to the room to find a bog mobile heater was in the room. I just laughed, because it was a 5 star hotel. Although in fairness, it warmed up the room very nicely.
Outside of that, I think the hotel was nice apart from 2 members of staff arguing in front of me, just one of those embarrassing not knowing where to look moments.
Although I would stay there again, stayed in far nicer 4 star hotels where the overall experience was much better.
- Official Description (provided by the hotel):
- Manchester's most fashionable hotel, the award-winning Lowry Hotel is ideally situated on the banks of the River Irwell in the recently-developed Chapel Wharf area on the Salford-Manchester boundary. The first five-star hotel in Greater Manchester, The Lowry Hotel makes a bold contemporary architectural statement with its dramatic, curved, glass-fronted façade that creates a light and airy feel within the hotel interior. ... more less
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- Also Known As:
- The Lowry Hotel Salford, Greater Manchester