I ve been visiting the denbigh on an almost daily basis for the past 3 months and really enjoyed it there even though the service is incompetent by seemingly untrained staff yet they re friendly and I accepted it as we all have to start somewhere. Last night we had a meal there once again and our table was approached by a gentleman with a bulldozer attitude throwing a bill on the table stating " you have an unpaid bill from friday" No hello excuse me pardon me or anything resembling decency and manners. I queried this and stated we ve never left here before without settling any bill be it cash or card and adding generous tips with every payment. Recollecting the horrific experience and the manner with which it was handled . The penny dropped. We were overcharged on that friday and we queried the bill before paying. A new bill was issued which we settled. The old double charged bill obviously wasn t cancelled and placed into the till as owing. Won t be going there ever again . The gentleman who approached us obviously was the landlord with no tact or manners accusing us of not paying a bill in front of everybody. My advice to him would be learn some manners and approach sensitive matters with more tact than your present bombastic way. Next time call somebody aside to talk to them. To let everyone know our bill last night was £32 and I rounded it off to £60 with the gratuity. For a £22 "unpaid" bill the denbigh has lost customers that have spent near enough to £1000.00 in meals and drinks there over the last 3 months
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