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“Terrible experience”
Review of Donatos Pizza

Donatos Pizza
Ranked #1,527 of 2,476 Restaurants in Columbus
Description: Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Restaurant details
Description: Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Reviewed 4 March 2018

On April 27, 2017 at 6pm, we ordered two pizzas from the Bethel Road location, which were to be delivered to our home. The first was the new Tre Pepperoni on a large thin crust. The second was a large hand tossed pizza with sausage and mushrooms. Neither pizza was the quality we expect from Donatos.

The first thing we noticed was that the hand tossed pizza was burnt. I went to the Donatos customer service form and submitted a complaint. We each ate a piece of the burnt pizza because it was getting late and we were hungry, but we did not finish it. The pepperoni pizza was disappointing as well. The crust was rubbery, the cheese was gummy, and the flavors of the pepperonis were muddled. We wondered if the pepperoni pizza had been made up and frozen ahead of time. It simply did not taste fresh, and was certainly not Donatos quality.

Perhaps it was a bad night for the Bethel Road location and this level of food quality is not typical. However, I cannot understand how the burnt pizza was allowed to leave the restaurant. I would have preferred the manager notify us that there was an issue with the pizza and that our order would be delayed, then perhaps added a dessert or beverage for the inconvenience. To just go ahead and deliver a low quality item without any acknowledgement is almost insulting. Did the person who boxed the pizzas think we would not notice?

I may go to Donato's again, but certainly not this one.

Date of visit: April 2017
    • Value
    • Service
    • Food
Thank jodylync
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 June 2015 via mobile

This place delivered on service and taste.

Got two large thin crust pizzas. A meat lovers and veggie. Both pizzas were delicious, very hot and covered from end to end with toppings.

The gentleman at the counter was very nice. It being our first time in that restaurant, he told us the choices that are fan favorites. When we picked the pizza we wanted he suggested getting the thin crust because that's what they are most known for. And I was happy with the decision, because the pizza was amazing. While we were waiting for our pizza, he gave us a complimentary cup to have a drink.

If I ever come back to the area where there is a Donatos I will be getting another thin crust pizza.

Date of visit: June 2015
Thank Krystle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2015

We usually get carry out. The pizzas are always fresh and hot and have fresh ingredients on them. The subs are just the right size and the buns are toasted.

Date of visit: January 2015
Thank lightningx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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