Yes, the building is undergoing renovation - which is a good thing - but building renovations don't impact customer service, and theirs was pretty bad. From our initial phone call to make the reservation, to check in, to trying to get the fitness room key, none of our interactions with staff went smoothly. Our overall impression was that the staff we talked with really weren't that interested in their jobs. I waited for close to 10 minutes at the desk, waiting for someone to show up so I could ask for the key to the fitness room. A young woman in sweatpants with a baby on her hip came through the lobby and asked me, "She ain't here?", then walked out the front door to where she apparently knew the deck clerk could be found, and told her 'You got somebody waitin' in there." After finally getting the key, the treadmill didn't work. On the plus side, the pool looked clean although we didn't use it. The mattress in our room was comfortable, breakfast was standard. We are not generally very hard to please, meaning we aren't looking for a 5-star experience at a hotel/motel, we just want a decent place to stay. But I definitely would not stay here again.
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- Also Known As:
- Baymont Inn Columbus
- Columbus Baymont Inn
- Baymont Inn & Suites Columbus/Rickenbacker Ohio