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“One Night in Cleveland ”

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Hilton Cleveland Downtown
Ranked #3 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed 16 August 2017 via mobile

This hotel was fantastic. We loved it from the moment we walk in, from the moss wall behind the front check-in desk to the sleek clean lines and art work of the lobby. The room was also nice especially the bathrooms. The restaurant and Bar32 were also very good along with the great views. I would definitely recommend this hotel.

Stayed: August 2017, travelled as a couple
Thank fredraymond522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri A, General Manager at Hilton Cleveland Downtown, responded to this reviewResponded 16 August 2017

Hello Fred, thank you for your review! We are pleased to hear you enjoyed the aesthetics of our hotel from the lobby to the guest rooms to the restaurants and bars. We hope to see you back again soon!

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Reviews (788)
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70 - 74 of 788 reviews

Reviewed 15 August 2017

Concierge service is incredibly slow. It took an hour and me coming down to the front desk to have my luggage delivered to the room (even after calling to remind them 45 minutes previously). Air conditioning unit would not work in the room. Maintenance came to the room and said to "keep the curtains closed." Temperature of the room continued to be extremely uncomfortable despite closing the curtains. It took three calls to the front desk and two hours to deliver extra towels to the room in the morning. Called valet twenty minutes before check-out to ensure that our car would be ready. Went down to the lobby after checkout and valet attendant claimed he didn't receive a call, and would have to get someone to get our car for us. After a few minutes of looking around, our car was in the front of the line already, unbeknownst to the valet attendant. When we called for the second car, they had difficulty finding it due to not giving us a ticket upon check-in. When we received our car, the valet attendant smelled of marijuana, which subsequently made our car smell the same.

  • Stayed: August 2017, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank 547bridgets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri A, General Manager at Hilton Cleveland Downtown, responded to this reviewResponded 16 August 2017

Hello Bridget, thank you for your review. We appreciate you taking the time to share your experience with us. We apologize for the delay in receiving your luggage, the temperature of the room and the delay in receiving towels. We will look into the issues you mentioned, especially the note about your experience with valet as we take claims like this very seriously. Should you wish to speak to a manager further please reach out at HiltonClevelandDowntown@gmail.com

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Reviewed 15 August 2017

Hair on bathroom floor and used (half full) shampoo and conditioner were disturbing.

Late checkout was afforded and convenient. But overall cleanliness of room is so disappointing. Newer hotel, but unacceptable room conditions for this stay.

  • Stayed: August 2017, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Gregory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri A, General Manager at Hilton Cleveland Downtown, responded to this reviewResponded 16 August 2017

Hi Gregory, thank you for your review. We appreciate your feedback. Here at Hilton Cleveland Downtown, we strive to create an exceptional and first-rate experience from the moment you arrive to the moment you check-out. We will look into why the bathroom was not up to our hotel standards during your stay and we will use your feedback for training purposes. Should you wish to speak to a manager further please reach out to us at HiltonClevelandDowntown@gmail.com

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Reviewed 15 August 2017

Great hotel and staff were awesome! Stayed for just one night but the location, convenience to the stadium, restaurants, bars made this a great one night stay. Hotel staff were excellent and very friendly and personable. Very good customer service training!

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank ChrisB2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri A, General Manager at Hilton Cleveland Downtown, responded to this reviewResponded 15 August 2017

Hello Chris, thank you for your review! We take great pride in our central location and our professional staff, and we are pleased to hear both made an impression on you. We certainly hope to see you back at the hotel again soon.

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Reviewed 11 August 2017

Great place with awesome view. The staff was very friendly and helpful with know local place to eat and sight see. Great location near a lot of great eat places and sight seeing. Would recommend this hotel all the time.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank christophercG6150TR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri A, General Manager at Hilton Cleveland Downtown, responded to this reviewResponded 11 August 2017

Hi Christopher, thank you for your review! We are pleased to hear you enjoyed the views while here and that you were able to take advantage of our close location to many Cleveland attractions. We hope to see you back again soon!

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Additional Information about Hilton Cleveland Downtown

Address: 100 Lakeside Ave E, Cleveland, OH 44114-1020
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cleveland
Price Range: $184 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cleveland Downtown 4*
Number of rooms: 600
Official Description (provided by the hotel):
Situated in the heart of Cleveland's vibrant downtown area, Hilton Cleveland Downtown is a world-class venue for meetings and conventions. This newly built hotel is directly connected to the Huntington Convention Center of Cleveland via an underground walkway, offering over 1,000,000 square feet of useable space in addition to the 50,000 square feet of function space at the hotel. Our hotel showcases a powerhouse of culinary talent at its multiple dining destinations. Famed local chef, Zack Bruell serves as the restaurant consultant for The Burnham, our signature restaurant, alongside Executive Chef, Maxime Kien. The Burnham will satiate the largest appetite with big flavors from all across America. Guests can also enjoy Eliot's Bar, the hotel's grab-and-go marketplace--Noshery, or Bar 32 for panoramic views of Lake Erie and the cityscape. Now open, the Hilton Cleveland Downtown brings a luminous addition to Cleveland's vivacity. ... more   less 
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Also Known As:
Hilton Cleveland Downtown Ohio

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