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All reviews family suite great location networking event state theatre mr alex hot tub and sauna nicely renovated hotel front desk received an upgrade induction ceremony ihg member meeting space shuttle driver valet service special thanks within walking distance short walk
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Reviewed 17 February 2018 via mobile

Absolutely terrible guest service. Sheets were filthy when we arrived. Took over 45 minutes for guest services to resolve. To top it off we had to put our own sheets on the bed...I have been staying at the Wyndham at Playhouse for many years. Not sure what happened but service and cleanliness have declined since it is now the Crowne Plaza. Disgusted.

Date of stay: February 2018
Trip type: Travelled as a couple
Thank zrm5032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded 21 February 2018

Dear zrm5032,

We sincerely appreciate you taking the time to share this review. I would like apologize that the experience you had did not meet the high standards we have set for ourselves at the Crowne Plaza Cleveland at Playhouse Square. I would like some more information regarding your stay and am wondering if you could send me an email with your room number so we can address these issues with the employees involved. My email address is becky.kubik@playhousesquare.org. We truly appreciate you bringing these issues to our attention and would like the opportunity to make sure this never happens again. We hope that you will allow us the opportunity to serve you again.

Sincerely,
B.Kubik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018

Our stay was amazing. Alex, who is so much more than a driver, he is definitely a cheerleader for this hotel, was amazing.
Everyone that we came into contact with was amazing. They all took pride in their jobs. They made traveling with 3 kids, ages 3,5, and 11 so much easier. They upgraded us to the family suites an the kids loved the bunk beds. The pool area was clean and warm. The room was so nice. Breakfast was delicious. To top ALL of this off, they transported us to and from our event in their hotel shuttle. It made our entire trip so much easier. Stay here. It will not disappoint.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank heatherfigurski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded 16 February 2018

Dear heatherfigurski,

Thank you for choosing the Crowne Plaza Cleveland at Playhouse Square and thank you for your review, your feedback is very important to us. Customer service is paramount to us, we are pleased to learn you found our staff friendly and accommodating. Thank you again for staying with us and please let us know next time you will be visiting, we would love to have the opportunity to welcome you back for another great experience.

Sincerely,
B.Kubik

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Reviewed 14 February 2018

My family and I stayed here for 2 nights. We had a double room on the 7th floor. The hotel was very quiet ( which was great!) The hotel has a very nice pool, hot tub and sauna which we had to ourselves the entire time. I hated having to pay for the parking but there really is no where to park. The hotel does offer shuttle service until 9pm, take advantage of this. We used the shuttle multiple times during our stay, we just called the shuttle line when we were ready to be picked up and the driver came right over.. which was great because it was freezing outside. I just wish the hotel had thicker blankets.... it was about 20 degrees outside and we only had thin blankets on the beds, so was a little chilly at night even with the heat cranked up to 85.

Date of stay: February 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank PatsMom2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded 14 February 2018

Dear PatsMom2011,

Thank you for taking the time to share your positive feedback regarding your recent stay at the Crowne Plaza Cleveland at Playhouse Square. Our goal is to provide superior service and accommodations to each and every guest that stays with us. We offer valet at a competitive price to take the stress out of finding a spot in busy downtown Cleveland. I am so pleased the shuttle was available to take you where you needed to go. We are also pleased you were able to take full advantage of our amenities and have them to yourselves during your stay. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests. We thank you for your candid feedback, and hope that you will choose to stay with us should you visit the area again.

Sincerely,
B.Kubik

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Reviewed 12 February 2018

Recently attended a networking event at the GhostLight Restaurant & Lounge at Crowne Plaza near Playhouse Square. The service was excellent, as was the food and atmosphere. Would highly recommend hosting a networking event here or simply stopping by after work for cocktails. Will definitely be back again and will recommend to others!

Date of stay: February 2018
  • Trip type: Travelled on business
    • Service
Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded 12 February 2018

Dear Sarah G,

Thank you so much for your recent stop in the Ghost Light Restaurant & Lounge. We appreciate you taking the time to write a review of your experience and are very pleased you enjoyed your time with us. Your kind words mean a lot to our staff and we look forward to you next stop in!

Sincerely,
B.Kubik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018

We've stayed at this location a few days each year for the past 9 years for the visits to the Cleveland Clinic. This hotel became a home away from home. The most recent visit (Jan 31-Feb 2) was a surprise with the change in name, look, room decor and some of the staff. We have friendships with some staff going back a few years, but made new staff friends this year too. The efficient & friendly services of Alex & Mojo are a joy and we especially appreciate Dretta and meeting the new manager Broy in the Ghost Light Restaurant. The restaurant's new layout and decor was impressive and the food good too! We hope to see all again in a few months. This is now a happier place to come to. Our only negative is that some of the new furniture in the room was not as appealing or comfortable as the old.

Room tip: Upper floors facing the street have the best views
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Pyrbuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded 12 February 2018

Dear Pyrbuddy,

Thank you for taking the time to share your positive feedback regarding your recent stay at the Crowne Plaza Cleveland at Playhouse Square. Our goal is to provide superior service and accommodations to each and every guest that stays with us. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests. I am pleased that you enjoyed the new look and some new staff and some old. We thank you for your candid feedback, and hope that you will choose to stay with us should you visit the area again.

Sincerely,
B.Kubik

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