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All reviews cleveland airport an early flight front desk on demand long term parking spg member starbucks coffee nice pool rental car bed was comfortable stayed for one night pool and hot tub per day lobby area up to date fitness center parking garage
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Reviewed 20 February 2018

Staying in Cleveland for the 2018 Golf Show at the IX Center and this hotel, just fits with everything you need...It's close to the IX center, almost walking distance to the airport, but they do offer shuttle service...Housekeeping was spot on; front desk staff was very accommodating and helpful....Can't go wrong staying here!

  • Stayed: February 2018, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Dick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this reviewResponded 13 March 2018

Hello!

Thank you so much for taking the time to provide feedback about your stay. We are so happy that you chose to stay at the hotel again! I have passed all of your wonderful comments along to the department managers. We hope to see you again next year!

Warm regards,

Annie Martin
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

Very clean, nice pool/hot tub. Nice size rooms. Dinner at the restaurant was a bit pricey but thats all hotel restaurants. Literally a 3 min shuttle ride as it is on airport property. Parking is $5 per day for reward members (free sign-up)

Stayed: February 2018, travelled with family
1  Thank Timothy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this reviewResponded 13 March 2018

Hi Timothy H!

Thank you so much for providing feedback about your stay! I am happy that you enjoyed the room and our amenities. Please visit us again when your travels bring your back to Cleveland!

Warm regards,

Annie Martin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018

We spent the night at the Sheraton because we had an early flight the next morning, the rooms are ok but very clean, I think that this property needs updated, but it was a good nights sleep and it was surprisingly quioet for being so close to the airport, Nice pool good parking for the week and also a great lounge.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank lscheetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this reviewResponded 13 March 2018

Thank you so much for taking the time to provide a review. I am so happy that you were comfortable at the hotel. Please come back and see us again soon!

Warm regards,

Annie Martin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018

Hotel is dated and tired however, the staff is what really makes the stay. From check in, to the staff at the grab and go shop to the breakfast waitresses - all are friendly and willing to go out of their way to provide good service. Very short easy walk through the parking structure to the hotel.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank 150nightsperyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this reviewResponded 16 February 2018

Hello,

Thank you so much for taking the time to provide feedback about your stay at the Sheraton Cleveland Airport Hotel. Thank you for your kind comments about the staff. We work very hard to train and ensure that the associates that work at the hotel are true customer service champions. I have passed your comments along about the physical aspects of the hotel to the necessary parties.
We hope to see you again in the future!

Warm regards,

Annie Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018

The only reason to stay here is if you're stuck in CLE on an overnight or must be right next to the airport for an early flight the next morning.

That's really it. This property is unbelievably outdated (like stepping back into 1990) and noisy (planes, cars, trucks, etc). The walls are thin, the decor is mildly updated (lobby) and the staff is OK.

Staff: I stayed for two nights and both my interactions with the front desk staff were interrupted with guest phone calls, which somehow took priority over my being there in person.

Facility: Redeeming points for the indoor pool, and gym. Both are heated and seem to be modern with the equipment. Rooms are dated and poorly lit. Makes the hotel and facilities look old.

Room Tip: Try to stay away from the elevators and higher up (to avoid road noise)
  • Stayed: February 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Aaron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this reviewResponded 16 February 2018

Hello,

Thank you for taking the time to provide a review of your stay at the Sheraton Cleveland Airport Hotel. I am very sorry that your stay with us was not a great one. I have passed your comments along to the necessary managers. We truly value your business and hope that if you do stay at the hotel in the future, we are able to provide you with a better stay.

Warm regards,

Annie Martin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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