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Reviewed 23 February 2018

We visited the new restaurant, Turn, and experienced an absolutely fabulous dinner and vibrant atmosphere. We were treated like royalty with top notch service, a super friendly hostess and a very impressive server along with tableside visits by Chef Arnoldi himself ! I would highly recommend visiting the Ritz for dinner and drinks. The variety of food on the menu is representative of the ethic offerings that Cleveland is known for. This newly remodeled bar/restaurant is the new hotspot in Cleveland and it appears that this location will continue to amaze for many years to come!

Date of stay: February 2018
Trip type: Travelled with friends
Thank redheads01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 6 March 2018

Dear redheads01,

Thank you so much for your wonderful review of TURN Bar + Kitchen! We are so glad you enjoyed your experience. We will be sharing your kind words with our Ladies and Gentlemen.

We hope you visit again soon!

Warm regards,

Tony Domaratz
Assistant Food and Beverage Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2018

The hotel has been remodeled and looks and feels great. The club floor was great and worth the upgrade. Looking forward to when they stock the bathrooms with the Ritz Carlton logo towels etc. They were absent.

Room tip: Upgrade to the Club floor, worth the extra for what is included
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank WinstonOliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 21 February 2018

Dear WinstonOliver,

Thank you for the great review of your recent stay! We are glad to hear that you enjoyed our beautifully transformed Club Lounge. Thank you also for the feedback about the towels. We will look into this right away.

We hope to welcome you back soon!

Warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018 via mobile

We went to the Cavaliers game on Saturday night (2/3). Even though we live 15 minutes from downtown, we love to stay at the Ritz. We had friends from Toledo that met us for the weekend. They love the hotel. It’s an easy indoor walk to the game. The new renovation is fabulous and the service is exceptional.
There was a small black leather box on our foyer table that we loved. We took the box downstairs when we checked out to see if we could purchase it. Michelle, the manager on duty, said she would check into it. They were custom made for the hotel. I received an email today from Michelle requesting my mailing address. She is sending a box to me!!
The service at this hotel really is exceptional.

Date of stay: February 2018
Trip type: Travelled with friends
Thank T892XQkathym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 8 February 2018

Dear T892XQkathym,

We sincerely appreciate your wonderful review! We are delighted to hear that you enjoyed our luxurious transformation and convenient location.

The leadership comments about Michelle as well as the service provided by all of our ladies and gentlemen continue to make me proud to be a member of this amazing team.

We hope to welcome you back soon!

Warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018

Pros
Walking distance to the CAVS basketball game and inside if needed
New top-notch fitness center
Hotel recently remodeled
Hotel honored AMEX time hotel and resorts room upgrade and late check out of 4pm

Cons
Water in the shower was not hot; only luke warm
Over an hour to have bags delivered to the room
Gave the staff my rewards number when I booked the room and upon check in and it was still missed in my profile. This caused me to take extra time to complete the missing stay request

Date of stay: January 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank AnnmarieD938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 8 February 2018

Dear AnnmarieD938,

Thank you for sharing feedback about your recent stay. We are delighted that you enjoyed the new Core Fitness Club and our convenient location.

We apologize about the inconveniences you experienced with the shower and luggage delivery. It is important to us that all details and service levels anticipate guest needs, and appreciate your feedback.

Warm regards,

Yael Ron

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Reviewed 2 February 2018

From the moment I pulled up to the Hotel, I was greeted by the Valet Team with smiles; from the Valet Basim and Valet Manager Billy assisting me with putting on my suit coat. We were originally parking to eat and have drinks at Motrin’s but Billy suggested that we try the Ritz new restaurant TURN, Wow what a great recommendation TURN is simply amazing!!!! The drinks were made to perfection and the menu is perfect, food is outstanding!!! We had a wonderful time that we will never forget. Scott and Pedro from TURN are the best and made our time so memorable, when leaving the Hotel the Valet team Jole and Billy provided complementary parking and spoke with us till the car arrived making the night perfect. Nothing compares to the service level at The Ritz Cleveland!!!!!!!

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank dranthonyphillips1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 8 February 2018

Dear dranthonyphillips1,

Thank you for the great review of your recent stay. We appreciate the wonderful feedback on the genuine, warm and anticipatory service our Ladies and Gentlemen provided you. We are so glad to hear you also enjoyed our wonderful new restaurant, TURN Bar + Kitchen!

We hope to welcome you back soon!

Warm regards,

Yael Ron

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