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“Renovations make this a true Ritz Carlton”

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The Ritz-Carlton, Cleveland
Ranked #13 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed 3 weeks ago

Had the opportunity to sty here on a business trip. Very happy with the renovations. In my opinion, it is now on par with the other Ritz Carlton hotels. I know the reviews to this point have been rather "meh", but for me this is not the case.

Valet parking was easy. Bellmen were right on point, getting my luggage to storage while I went to my conference. Check in was easy- although I was not called with my room as promised- I had to call them. Once I was in my room, the renovations were evident. Lighting bright, easy to control. Bed very comfortable. Room itself was quiet- no noise form neighbors. Able to sleep soundly. bathroom upgrades showed additional high-end materials. I was also able to enjoy room service breakfast- prompt service with friendly staff. Food was very very good.

  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank thomerun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 3 weeks ago

Dear thomerun,

Thank you for selecting The Ritz-Carlton, Cleveland to stay for your recent business trip. We were very happy to learn that the service, guestroom appointments and in-room dining breakfast were enjoyed and noticeably elevated. Providing an ease of stay while travelling on business is important to us. We hope that during your next visit you are able to conduct some business in the new TURN Bar + Kitchen.

Warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8 - 12 of 766 reviews

Reviewed 3 weeks ago

The Ritz-Carlton downtown Cleveland is an excellent hotel and meets or exceeds expectations. The staff is wonderful and there are excellent restaurants / entertainment within walking distance. This is our preferred hotel, hands down.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank X9320BBrichardh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 3 weeks ago

Dear X9230BBrichardh,

Thank you for sharing that The Ritz-Carlton, Cleveland is your preferred hotel in Cleveland. We were thrilled to also learn that our service has exceeded your expectations.

Looking forward to welcoming you back to our newly reimagined hotel soon.

Warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I can only relate my stay to the Four Seasons. This experience was on par or slightly better. But I am sure the stays will relate to individual hotels, as cities, staff and managers are different. All in all, my wife and I really enjoyed the Cleveland Ritz. The staff and facilities were excellent.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 3 weeks ago

Dear John L,

We are glad that you enjoyed your recent stay! The ladies and gentlemen are proud to serve in the newly reimagined hotel. We hope we have tipped your desire to experience more Ritz-Carlton hotels!

Warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Fabulous, and ALL new. From the minute you drop off your car at Valet to greeting of all staff, the food and beverage experience all ties into all of the above, FABULOUS RITZ CARLTON CLEVELAND OHIO! Great Job!

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank sdavida2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 4 weeks ago

Dear sdavida2016,

Thank you for your fabulous comments from valet to your food and beverage experience at The Ritz-Carlton, Cleveland. Our special events professionals and service professionals at TURN Bar + Kitchen are at the ready to anticipate and exceed guest expectations.

Thank you and warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The newly renovated Ritz-Carlton is a go-to destination for a night out or getaway. The rooms are impeccable - not a detail overlooked. You won’t want to leave. The informal restaurant and bar area, TURN, is like being at a party in someone’s living room. Best bar in town with living room type seating areas scattered throughout, fireplace and great food with selections in keeping with Cleveland’s ethnic community. Reasonably priced, edgy and perfect for people watching. This property is now the benchmark for Ritz across the country and Cleveland has it first.

Stayed: November 2017, travelled with friends
Thank BarbaraAnneM01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 4 weeks ago

Dear BarbaraAnneM01,

Your incredible comments could not have fulfilled our brief for expectations for guest engagement more! We are thrilled that the impeccable details in the room make you want to never leave. TURN Bar + Kitchen is meant to be comfortable as if in a sophisticated living room. We celebrate and embrace our community with the food and crafted cocktails.

We look forward to welcoming you back soon!

Warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cleveland
#6 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range: $456 - $771 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 206 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE ; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio

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