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Reviewed 15 November 2017

The Ritz-Carlton downtown Cleveland is an excellent hotel and meets or exceeds expectations. The staff is wonderful and there are excellent restaurants / entertainment within walking distance. This is our preferred hotel, hands down.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank X9320BBrichardh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 18 November 2017

Dear X9230BBrichardh,

Thank you for sharing that The Ritz-Carlton, Cleveland is your preferred hotel in Cleveland. We were thrilled to also learn that our service has exceeded your expectations.

Looking forward to welcoming you back to our newly reimagined hotel soon.

Warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

I can only relate my stay to the Four Seasons. This experience was on par or slightly better. But I am sure the stays will relate to individual hotels, as cities, staff and managers are different. All in all, my wife and I really enjoyed the Cleveland Ritz. The staff and facilities were excellent.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 15 November 2017

Dear John L,

We are glad that you enjoyed your recent stay! The ladies and gentlemen are proud to serve in the newly reimagined hotel. We hope we have tipped your desire to experience more Ritz-Carlton hotels!

Warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

Fabulous, and ALL new. From the minute you drop off your car at Valet to greeting of all staff, the food and beverage experience all ties into all of the above, FABULOUS RITZ CARLTON CLEVELAND OHIO! Great Job!

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank sdavida2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 13 November 2017

Dear sdavida2016,

Thank you for your fabulous comments from valet to your food and beverage experience at The Ritz-Carlton, Cleveland. Our special events professionals and service professionals at TURN Bar + Kitchen are at the ready to anticipate and exceed guest expectations.

Thank you and warm regards,

Yael Ron

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Reviewed 11 November 2017 via mobile

The newly renovated Ritz-Carlton is a go-to destination for a night out or getaway. The rooms are impeccable - not a detail overlooked. You won’t want to leave. The informal restaurant and bar area, TURN, is like being at a party in someone’s living room. Best bar in town with living room type seating areas scattered throughout, fireplace and great food with selections in keeping with Cleveland’s ethnic community. Reasonably priced, edgy and perfect for people watching. This property is now the benchmark for Ritz across the country and Cleveland has it first.

Stayed: November 2017, travelled with friends
Thank BarbaraAnneM01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 13 November 2017

Dear BarbaraAnneM01,

Your incredible comments could not have fulfilled our brief for expectations for guest engagement more! We are thrilled that the impeccable details in the room make you want to never leave. TURN Bar + Kitchen is meant to be comfortable as if in a sophisticated living room. We celebrate and embrace our community with the food and crafted cocktails.

We look forward to welcoming you back soon!

Warm regards,

Yael Ron

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Reviewed 7 November 2017 via mobile

We had lunch in the bar it’s name is Turn Bar and Kitchen. It is fine dinning at it’s best. The Chef Richard Arnoldi is from a family of chefs. He has experience cooking all over Europe. He is doing a very good job of locating and using
local butchers, brewers and farmers. A very creative restaurant the service was outstanding.

Stayed: November 2017, travelled as a couple
Thank benf878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 7 November 2017

Dear Ben F,

The community of Cleveland has been so welcoming to our new dining concept - TURN Bar + Kitchen. Chef Arnoldi and Chef de Cuisine Nahm have created a menu that embraces the many diverse cultures and cuisines of Cleveland. Everywhere you turn there is a local flavor or neighborhood celebrated on the creative approachable menu. Next time you stop by, ask the mixologist to create a "Smokey Man" cocktail for you - a play on the Manhattan with a smoky nod to the city's industrial past.

Warm regards,

Yael Ron

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