Right across from Progressive field and an easy walk to all downtown activities. Friendly staff, clean rooms and a pretty good pool area which kept the kids entertained for hours. I'd definitely stay here again.More
- Free Wifi
Right across from Progressive field and an easy walk to all downtown activities. Friendly staff, clean rooms and a pretty good pool area which kept the kids entertained for hours. I'd definitely stay here again.MoreShow less
And we hope you do! Thank you for the nice review. Go Tribe!
As we were considering staying in Cleveland, I looked up several Cleveland hotels on the Internet, including the Hilton Garden Inn Cleveland Downtown. No reservation was made as plans were not yet firm. Subsequently, obviously as a result of my inquiry, I received an email from Hilton offering me a (Hilton Honors) rate of $124. In fact, our plans did call for us to stay in Cleveland and we did choose the Hilton Garden Inn Cleveland Downtown. Despite this targeted email offer to us of $124, the hotel would not honor it, and charged us a $219 rate. To me, this is unconscionable false advertising, especially to a decades-long Hilton Honors member. I do not know if Hilton does this with their other properties.
Our apologizes if the promotion rate wasn't communicated better. The Hilton Honors rate starts at $124. The key word there is - starts. So some days it can be $124 and other days it can be higher. I see how this can be perceived from your point of view and I apologize for the frustration on this matter.
A great place just walking distance to our Global HQ.
Well kept room and very friendly staff.
Seating two weeks makes it like a home.
Very happy with service. Great parking and room service.
With the nearby around 50m Free Gym for hotel guests, marvellous!!
Very glad your long stay with us was enjoyable. Thank you for the kind review.
Typical Hilton Garden Inn - very nice, staff is attentive and courteous. Clean and comfortable.Convenient location - close to attractions, entertainment & sports venues, and downtown businesses.Breakfast is very good, but a little expensive if you don't want much breakfast and you don't have anything to give you free breakfasts.
Thank you for sharing your experience, we are happy to hear you had an excellent stay. We hope to see you soon!
LOCATION FIT FOR BASEBALL
-Right across the street from the baseball field
-Not the greatest location for convention center
-Was part of conference package but didn't feel especially safe and walkable at night
-AC unit was dated
-Curtains didn't block all the light
-Tons of light coming from the hallway
-11th floor was 20 degrees higher outside the rooms than the ground level
-Staff was either amazing or had no idea where they were
-Didn't know where the conference center was in relationship to the hotel
-Didn't know anything about the conference (even though it was part of the package and seemed to take over the entire downtown area)
-Manager was attentive
-Some of the front desk staff was really friendly
-Confused about hotel polices and amenities in some cases
SLEEP QUALITY LEVEL: 8/10
-Better curtains, no bathroom nightlight (or one that could be turned off), newer AC unit, and a new door would help keep the room a little darker and with more white noise
-Cleaning staff could not vacuum at 8am
-Some people slam their doors when they leave at 7am, it's not ever something the hotel can control but it's the WORST
Overall, it's a good place to stay but it's worth noting you'll be UBERing to the convention center and restaurants while your colleagues may easily walk.
Thank you for taking all that time to type up a very detailed review on your stay with us. We appreciate the break down and please know these items have been shared with our team members and departments. And yes, we are several blocks from the convention center but please know we do have a complimentary shuttle that runs Monday through Saturday. Thank you again.
If you want a terrific hotel in the heart of Cleveland you can't ask for more than what you'll find at Hilton Garden Inn. It has a knowledgeable staff, super clean rooms with all the necessary amenities and easy and reasonable parking. A comfortable bar with a good bartender and a more than adequate menu if you don't want to leave the hotel. We will return!
Thank you for not only staying with us but for the very kind review. Hope to have you back with us again. Take care.