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Reviewed 14 September 2018

As we were considering staying in Cleveland, I looked up several Cleveland hotels on the Internet, including the Hilton Garden Inn Cleveland Downtown. No reservation was made as plans were not yet firm. Subsequently, obviously as a result of my inquiry, I received an email from Hilton offering me a (Hilton Honors) rate of $124. In fact, our plans did call for us to stay in Cleveland and we did choose the Hilton Garden Inn Cleveland Downtown. Despite this targeted email offer to us of $124, the hotel would not honor it, and charged us a $219 rate. To me, this is unconscionable false advertising, especially to a decades-long Hilton Honors member. I do not know if Hilton does this with their other properties.

Stayed: August 2018, travelled on business
Thank shadv877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded 15 September 2018

Our apologizes if the promotion rate wasn't communicated better. The Hilton Honors rate starts at $124. The key word there is - starts. So some days it can be $124 and other days it can be higher. I see how this can be perceived from your point of view and I apologize for the frustration on this matter.

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Reviewed 12 September 2018 via mobile

A great place just walking distance to our Global HQ.

Well kept room and very friendly staff.

Seating two weeks makes it like a home.

Very happy with service. Great parking and room service.

With the nearby around 50m Free Gym for hotel guests, marvellous!!

Stayed: September 2018, travelled on business
Thank Kamlesh And Ani... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded 2 weeks ago

Very glad your long stay with us was enjoyable. Thank you for the kind review.

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Reviewed 11 September 2018

Typical Hilton Garden Inn - very nice, staff is attentive and courteous. Clean and comfortable.Convenient location - close to attractions, entertainment & sports venues, and downtown businesses.Breakfast is very good, but a little expensive if you don't want much breakfast and you don't have anything to give you free breakfasts.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank dusenbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded 11 September 2018

Thank you for sharing your experience, we are happy to hear you had an excellent stay. We hope to see you soon!

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Reviewed 8 September 2018

LOCATION FIT FOR BASEBALL
-Right across the street from the baseball field
-Not the greatest location for convention center
-Was part of conference package but didn't feel especially safe and walkable at night

DATED BUILDING
-Definitely updated
-AC unit was dated
-Curtains didn't block all the light
-Tons of light coming from the hallway
-11th floor was 20 degrees higher outside the rooms than the ground level

STAFF QUALITY
-Staff was either amazing or had no idea where they were
-Didn't know where the conference center was in relationship to the hotel
-Didn't know anything about the conference (even though it was part of the package and seemed to take over the entire downtown area)
-Manager was attentive
-Some of the front desk staff was really friendly
-Confused about hotel polices and amenities in some cases

SLEEP QUALITY LEVEL: 8/10
-Better curtains, no bathroom nightlight (or one that could be turned off), newer AC unit, and a new door would help keep the room a little darker and with more white noise
-Cleaning staff could not vacuum at 8am
-Some people slam their doors when they leave at 7am, it's not ever something the hotel can control but it's the WORST

Overall, it's a good place to stay but it's worth noting you'll be UBERing to the convention center and restaurants while your colleagues may easily walk.

Room Tip: City View / Low Floor (in the summer)
  • Stayed: September 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank seeKristenTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded 2 weeks ago

Thank you for taking all that time to type up a very detailed review on your stay with us. We appreciate the break down and please know these items have been shared with our team members and departments. And yes, we are several blocks from the convention center but please know we do have a complimentary shuttle that runs Monday through Saturday. Thank you again.

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Reviewed 7 September 2018 via mobile

If you want a terrific hotel in the heart of Cleveland you can't ask for more than what you'll find at Hilton Garden Inn. It has a knowledgeable staff, super clean rooms with all the necessary amenities and easy and reasonable parking. A comfortable bar with a good bartender and a more than adequate menu if you don't want to leave the hotel. We will return!

Stayed: September 2018, travelled as a couple
Thank Marea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded 15 September 2018

Thank you for not only staying with us but for the very kind review. Hope to have you back with us again. Take care.

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