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All reviews cleveland airport adjustable firmness made to order breakfast park and fly an early flight rental car business center shuttle service would stay here again business trip restaurant staff front desk staff cookies stayed one night bed was comfortable free shuttle hgi
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Reviewed 11 February 2018 via mobile

Just enjoyed a night stay here and was truly impressed from the moment I checked in until I left. The night front desk clerk went out of his way to help me when I arrived. The bartender/waitress was so pleasant and helpful in letting me taste wines and soups to help decide what to order. And the breakfast staff were very attentive and friendly as well. The cleaning staff were patient with my later checkout due to delayed flights, the daytime front desk clerk was so helpful in letting me have a later checkout and re-arranging airport shuttle 3 times. And lastly, my shuttle driver was just so enjoyable in the way to the airport! He was headed to pick up cookies for another guest after he dropped me off! I felt well taken care of here!

Stayed: February 2018, travelled on business
Thank Kory C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 28 March 2018

Thank you for staying at Hilton Garden Inn-Cleveland Airport, and for your detailed gift of feedback. It is wonderful to learn we exceeded expectation in so many areas during your time with us. We will continually strive to provide you the great experience and service Hilton branded hotels are known for around the world. We look forward to welcoming you back in the future. In Hospitality, Scott Poledna-Manager

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Reviewed 5 February 2018

The hotel is everything you would expect of a Hilton Garden Inn. The staff was great. The hotel, restaurant and bar were very well ran. Regretfully the hotel bar does not stock Yuengling beer. I had salmon for dinner one evening and it was very good.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank bobkY2337OP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 28 March 2018

Thank you for staying with us and for providing us the gift of feedback regarding your recent stay at our hotel. We're so happy you were able to enjoy our salmon for dinner. We look forward to welcoming you back to the hotel soon and wish you safe travels. In Hospitality, Scott Poledna-Manager

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Reviewed 31 January 2018 via mobile

A typical Hilton garden inn. Quiet rooms and couldn’t hear much of anything. Breakfast was good and the staff pleasant. Nothing great and nothing bad. A great place when you need a good nights rest without anything extra.

Stayed: January 2018, travelled on business
Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 28 March 2018

Thank you so much for taking the time to share your comments regarding your recent stay. Our guests come to expect and deserve the best from Hilton brand and every comment, good or bad, helps us further better ourselves in service. Scott Poledna-Manager

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Reviewed 29 January 2018

Friendly staff, clean environment, awesome breakfast, convenient location to airport and rental car. They serve good food and awesome dinner. I love the bed. Gym and swimming pools is available. Staff is available 24/7

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Irene0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 31 January 2018

Hi IreneOne,
Thanks for staying with us and for taking the time to provide your thoughts regarding your stay. I'm so happy we were able to wow you with our friendly staff, clean environment, and awesome breakfast and dinner. We look forward to welcoming you back to the hotel in the near future. In Hospitality, Jonathon Rose-Manager

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Reviewed 29 January 2018

Good experience
Nice staff
Nice location
Nice area
Free shuttle service good all things very nice
Free internet
Room clean
All things perfect
I like a lot
Very good
Very nice
Thank you
Amazing experience

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank jaiminkumarp2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGICLEAP, Manager at Hilton Garden Inn Cleveland Airport, responded to this reviewResponded 31 January 2018

Thank you for choosing to stay at the Hilton Garden Inn-Cleveland Airport and writing so positively about your recent experience. I am delighted to hear that your stay was perfect. We will pass these comments to our staff and look forward to having you stay with us the next time you are in Cleveland. Best Wishes, Jonathon Rose-Manager

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