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“Great place!”

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DoubleTree by Hilton The Tudor Arms Hotel
Ranked #11 of 38 Hotels in Cleveland
Certificate of Excellence
Carmi, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great place!”
Reviewed 25 September 2011

Just returned from an extended stay at the Tudor Arms Hotel! The hotel and front desk staff was wonderful. Rooms were spacious, clean and offered a great view. The front desk staff would greet you with a smile, call you by name, have shuttle service ready, and have fresh coffee daily in the lobby.
It is within walking distance to Cleveland Clinic and I would highly recommend and will stay again it we are back in the area.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SandyRun747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tudorarms, General Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 22 December 2011
Thank you for choosing the Doubletree by Hilton Tudor Arms Hotel for your extended stay. I always love to hear that my staff is providing great customer service. We look forward to your next visit.

Sincerely,
David Minah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,318 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Michigan
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 September 2011

Granted the hotel was just newly opened, but the stay was very nice. We did have to change rooms, because the first room was not finished (the cable was not hooked to the TV, the air conditioning was not turning down). The staff was more than willing to help us, they upgraded us to a different room which was huge, beds comfortable, and made for a very nice stay. We were able to walk to Cleveland Clinic, 4-5 blocks. You do have to pay for parking, which was $16/day, but they give Cleveland Clinic patients special room rates.

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank RodaSeeler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tudorarms, General Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 22 December 2011
Thank you for taking the time to write a review. I am really glad our front desk upgraded you to a larger room. It is always nice to hear that we are providing good customer service. We look forward to you staying with us again.

Sincerely,
David Minah
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, NC
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 September 2011

I reserved the new Tutor Arms Hotel for my family to stay, allowing them to be close to University Hospital. They give this hotel glowing customer service reviews with everyone from the Valet Parking Attendant to the Front Desk Manager. They were personally impressed by Steven P. and his natural ability to make them feel like VIP's. Clearly, this new hotel has brought together a great team of hospitality professionals. We will be back!

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lulucat4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tudorarms, General Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 22 December 2011
Thank you so much for these kind words. We really work at making sure our guests feel important to us because they ARE. Steven is a natural hospitality professional. Thanks again and look forward to your return.

Sincerely,
David Minah
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 30 August 2011

The newly renovated Doubletree Tudor Arms was the 'official' hotel for a wedding we were attending.

Good points - The rooms were clean, the beds were very comfortable and the towels were big, soft and fluffy.

The rest - 1) The showers dribbled and the water was luke warm. 2) I asked for a shower cap and was told they didn't have any. 3) Doubletree advertises a microwave and fridge in all rooms. Our rooms had neither. When I asked about this at the desk, I was told only the suites had these appliances. 4) Other than the bed, the furniture was hard and uncomfortable. 5) The air conditioning in one of our rooms didn't work. 6) The major renovation did not include replacing the old windows.

Bottom line- Some of the service problems may be worked out over time, but much of the renovation that was done, is flawed.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank DDJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tudorarms, General Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 22 December 2011
Thank you for taking the time to write a review, and I am sorry that your experience with us in August was disappointing. We take all guest feedback very seriously, and we're constantly improving all aspects of our service and facilities. We even use online reviews to train and retrain our employees. Our showers caps arrived late but are in all rooms now. We are working diligently to complete all rooms with microwaves and refrigerators, currently they are in 80% of our rooms. I am sorry that your A/C was not working properly, we strive to make sure that everything is in good working order before someone is checked in. Because our building is a historic site the window frames were saved but the glass was replaced in the whole building. I hope that you will consider visiting us again.

Sincerely,
David Minah
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 5 Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 30 August 2011

Having just opened a week prior to my arrival, it was the feeling that this brand new staff could not do enough for the visitors. Each person I encountered went the extra step, great enthusiasm from everyone. I was looking for a property close enough to walk to the Cleveland Clinic, and this is an easy 15 minute walk. However, you would want shuttle service in the evenings. This service had not been set up yet, so the front desk clerk drove me personally. He could not have been more accommodating. Apparently, shuttle service will be set up soon. Rooms have the SoHo loft feel, very quiet and comfortable on the 8th floor. Beautiful but small bathrooms. A nice touch was a small refrigerator and microwave in the room itself. If you're going to be there for any length of time this is a nice addition.

  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank flyingbiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tudorarms, General Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review, 22 December 2011
Thank you very much for complementing our staff. Our shuttle is up and running on a shuttle schedule that is posted at the front desk. We look forward to you returning in the near future.

Sincerely,
David Minah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Property: DoubleTree by Hilton The Tudor Arms Hotel
Address: 10660 Carnegie Ave, Cleveland, OH 44106-3019
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Cleveland
#7 Business Hotel in Cleveland
#10 Romantic Hotel in Cleveland
Price range (per night): $159 - $329
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

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