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Reviews (2,189)
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Reviewed 18 February 2018 via mobile

All of the staff here were great, nice lobby area, and available paid parking. Room was average and overall felt like it wasn't as clean as other Doubletree hotels. Fingerprints everywhere, remote didn't work and housekeeping wouldn't help replace it, filthy hairdryer, our room door wouldn't shut like a normal hotel room door (we had to pull/push it shut), and some nasty hair found in the tiny bathroom that housekeeping didn't take care of either after we left a note after our first night. We frequent Hilton brand hotels almost exclusively and if I had to do it again I'd pay more to stay at the Hilton around the corner or the Hampton Inn nearby. Restaurant ok but again everything just felt like it wasn't completely clean. Nice shuttle service to downtown area and nice location in downtown just overall disappointed.

Stayed: February 2018, travelled as a couple
Thank Bethany G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this reviewResponded 19 February 2018

Thank you for taking the time to share your experience with us. It is feedback like yours that allows us to continue to do the things that our guests love and improve in the areas that are displeasing. Your concerns have been shared with our management team and we are working hard to ensure a better experience for our guests moving forward. We hope that you give us another opportunity in the future.

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Reviewed 9 February 2018

Had no complaints with my stay here. Great location and plenty of places to eat nearby. Check out Mabels and Melt! Good stuff :) Room was very clean and had a great view from my room on the 16th floor.

  • Stayed: February 2018, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank 740dwayneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this reviewResponded 16 March 2018

Thank you for your feedback. We are glad to hear that you had no complaints about your stay. We really appreciate your kind words and hope to see you again in the future. Thanks again!

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Reviewed 5 February 2018

Great staff. Rooms are decent, but could use a few upgrades. Cookies were never warm as promised. Hotel is located downtown which is a plus. It’s close to Rock and Roll Hall of Fame, Quicken Loans Arena, and several restaurants.

  • Stayed: January 2018, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank keturahb2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this reviewResponded 6 February 2018

Thank you for your feedback. We are pleased to hear that you were satisfied with the location of our hotel. We look forward to seeing you again in the future.

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Reviewed 4 February 2018

Clean room, greaT staff, awesome breakfast, good water pressure in the shower , comfortable beds. Everything was great except having to pay to park in the hotel garage! Wasn’t notified about that when booked online.

  • Stayed: January 2018, travelled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Jeffandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this reviewResponded 16 March 2018

Thank you for your feedback. We are glad to hear that you enjoyed the staff and the accommodations provided to you. I do apologize for the miscommunication with the parking charge. We hope that you give us another opportunity in the future. Thanks again!

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Reviewed 31 January 2018

I would definitely recommend this hotel to friend's and family. Staff was very helpful. Very clean room. The bed was very comfortable. We enjoyed the hot tub. Loved that we were able to use the room key for the parking garage and thought the shuttle was a very good amenitie

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank lorisO1386UZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this reviewResponded 16 March 2018

Thank you for taking the time to tell us about your experience. We are glad to hear that our staff helped you out and that you were satisfied with the cleanliness of your room. We are always glad to hear when our guests gets the opportunity to enjoy the amenities that we provide as well. We hope to see you again soon. Thanks again!

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