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Reviews (1,118)
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All reviewsbank buildinghardwood floorshigh ceilingshi expressnational citymezzanine levelrock and roll hallhouse of blueswithin walking distancejacuzzi suitefoot ceilingslarge windowsold buildingthe breakfast areaprogressive fieldeuclid avefree breakfast
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31 - 36 of 1,118 reviews
Reviewed 31 March 2018 via mobile

This hotel is located in downtown Cleveland next to everything
Anybody visiting this great city should be. Transportation to the airport via Cleveland’s train system $2.50 pp ow
Rooms are very spacious, hardwood floors, the building was one of our national banks, high ceilings, newly re done.
Great for the hipsters, or the bohemian type because it is a cool hotel.
Lashay was our front desk guest relations representative on duty when we checked in. She is magnificent, friendly, effective, genuine, informative and pleasant. You will feel as it you were at a five diamond rating luxury hotel.

We checked in around 1pm, she looked for a room available,
And suitable for me and my friend. She did not just give us what was ready, she took the time to accommodate us covering all points needed.

They have a happy hour also.

If your plans are for Cleveland and you are paying for your room, you should try to book this holiday inn express
It brings out the unexpected.

Stayed: March 2018, travelled with friends
1  Thank William I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyannaw2017, Guest Relations at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 28 April 2018

Dear William I, Thank you for leaving us this wonderful review and choosing to stay here at Holiday Inn Express. We are so thrilled you were please with our services and enjoyed your time spent with us. We enjoyed having you as a guest and thank you for your recommendation. We would love for you to stay again when visiting Downtown Cleveland.

Kyanna Williams
guestservices@holidayinncleveland.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018

I had stayed there a few time because of medical reasons - Cleveland Clinic. Also right on transit rail system to get you to Cleveland Clinic and other places. Not far from Rock n Roll Hall of Fame and other tourist attractions. Great location for restaurants and close to Quicken Loans Arena. Also they have a great breakfast buffet. l a few times and dates/months.

Stayed: May 2017
Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyannaw2017, Guest Relations at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 28 April 2018

Dear Paula, We appreciate you leaving us a review on your stay with us here at Holiday Inn Express. We are thrilled you enjoyed your stay here with us an everything was to your liking. We are glad our location worked for your travel needs and were close and convenient to the places you needed to go.

Kyanna Williams
guestservices@holidayinncleveland.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2018

Only a few blocks from the theatre district, so very convenient. I had no issues with the valet service coming or going. $26 was worth it for me. No hassles. There was only 1 person at the front desk during check in and the line got a bit long6-8 folks waiting. But it went smoothly and everyone, clerk and patrons,was courteous. They have a free happy hour with either 2 beers or wine. Plus cheese, meat, cracker, veggie trays. Not sure if there's a regular bar. The room was very nice and QUIET. Room 1407. Very comfortable bed and pillows. Nice size TV. Clean, no smells. Bathroom very nice. I'd definitely stay again, especially for the price for downtown.

Room Tip: Room #1407 was very nice
  • Stayed: March 2018, travelled solo
    • Location
    • Cleanliness
    • Service
3  Thank AT-Nak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyannaw2017, Guest Relations at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 28 April 2018

Dear AT-Nak, We at Holiday Inn Express would love to say thank you for leaving this wonderful review of your stay and time spent here with us. We always want our guest to feel comfortable and appreciated while staying at our hotel. We would like to say thank you for mentioning our evening refresher an we are excited that you had a nice time while attending. We would love for you to come again in the near future.

Kyanna / Williams
guestservices@holidayinncleveland.com

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Reviewed 6 March 2018 via mobile

The Holiday Inn Express Cleveland Downtown is a fabulous rustic style hotel located in the heart of the City of Cleveland.

Very friendly staff for checkin with pleasant conversation and information.

I have always used the Hotel valet parking. Smooth easy process for vehicle drop off and pickup.

Room was very clean, accommodating and felt homely.

There was no issues with any noises from within the hotel or the downtown area.

Definitely highly recommend this hotel for your next stay in Downtown Cleveland.

Stayed: May 2017, travelled as a couple
1  Thank Liven_Da_Dream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyannaw2017, Gueat Relations at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 25 April 2018

Dear Liven_Da_Dream, We as of Holiday Inn Express is jumping for joy with your review, we are excited you enjoyed your time here with us. Also thank you for your recommendation for our hotel. See you soon.

Kyanna Williams
guestservices@holidayinncleveland.com

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Reviewed 5 March 2018 via mobile

I only stayed here for a night but I really liked it here, the room was clean and the staff were nice. I gotta come back fasho!! This is a great place to come to if you're ever in Cleveland, a nice room and affordable price!

Stayed: March 2018
1  Thank arod105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyannaw2017, Guest Relations at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 25 April 2018

Dear arod105, We are glad our rooms was clean and comfortable and our staff were nice to you while staying here. Thank you for your awesome feedback an choosing to stay here with us at Holiday Inn Express.

Kyanna Williams
guestservices@holidayinncleveland.com

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