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All reviews bank building hardwood floors high ceilings hi express national city mezzanine level rock and roll hall house of blues within walking distance foot ceilings jacuzzi suite rooms are huge old building the breakfast area progressive field euclid ave free breakfast
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Reviewed 18 February 2018 via mobile

We made this reservation at the last minute. We waited to see what our workload was like, but Pizza 216 reopened on Monday, so we HAD to go.

This hotel is very close to all the East Fourth Street food and fun and is also so unique that it adds a nice element to the stay. The building is beautiful, has character, and the rooms are gorgeous with great high ceilings, hardwood floors, excellent furnishings and everything you could need. The staff is friendly and helpful and the tone is set at the desk. Alex not only did an efficient and excellent job, but she does it so pleasantly that she is a excellent indicator of how the whole stay will be.

Stayed: February 2018, travelled as a couple
Thank greggburtnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyannaw2017, Guest Realtions at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 25 April 2018

Dear greggburtnett, Thank you for finding our hotel a unique, beautiful, and a nice hotel to stay when visiting Downtown Cleveland. We are thrilled you enjoyed our floors finding them gorgeous with great high ceilings. Here at Holiday Inn Express we always try to do our job as pleasantly and excellent as possible. We would love to see you soon.

Kyanna Williams
guestservices@holidayinncleveland.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2018 via mobile

We stayed overnight. Thursday-Friday. Really easy to check in. Very friendly staff. Parking was a little confusing. We parked in a local parking garage which ended up being the same price as the valet parking. The room was excellent and spacious. The bed and pillows were extremely comfortable! This hotel is in walking distance to 4th street where there are plenty of restaurants and bars. Also very close to the House of Blues! I would stay at this hotel again in a heartbeat!

Stayed: February 2018, travelled as a couple
Thank Kat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyannaw2017, Guest Relations at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 25 April 2018

Dear Kat H, We as of Holiday Inn Express our job is making sure everything is great with our guest an by leaving this review it seem like we succeed. We very much appreciate your wonderful feedback. We can't wait for your next visit with us again. Hope to see you soon.

Kyanna Williams
guestservices@holidayinncleveland.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018 via mobile

Stayed here New Year's Eve. The vending machine was broken and we needed some water. Called the front desk and they came right up with some water bottles at 1:30a.m. Next morning though breakfast was done at 10 and no coffee avaliable after that either. Not good New Year's Day. Complimentary coffee should always be available ecspecially in winter and New Year's Day.

Stayed: January 2018, travelled as a couple
Thank Remmi08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 19 February 2018

Hi Remmi08,

Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location. On the other hand, we are sorry to hear that our breakfast selection fell short of your expectations. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback has been forwarded to the management team for reference.

We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.

Sincerely,

Joel A
Case Manager
IHGService

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Reviewed 4 February 2018 via mobile

Hotel is in a great location. Close to everything too. Hotel in a very old historical building. This is our second time staying in this hotel. We did have a problem with the heat in the room, front desk was very accommodating. Will stay at again.

Stayed: February 2018, travelled as a couple
Thank np8234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyannaw2017, Guest Relations at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 25 April 2018

Dear np8234, Thank you for being a loyal guest and finding our location to be great. We are pound of our building being a historical building and we are thrilled you enjoy it to. We are glad we was able to fix your problem and made everything okay again. See you next time, we will greet you with open arms.

Kyanna Williams
guestservices@holidayinncleveland.com

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Reviewed 4 February 2018 via mobile

This place is amazing: it’s a converted old bank building and that’s exactly what it looks like. And it is really beautiful! High ceilings, old original hardwood floors; gorgeous picture window in our room. Staff from check in to valet to breakfast was fantastic! It’s perfectly situated within walking distance to everything....even in this cold; or short 10$ cab/ Lyft if you prefer. The few cons: room was cold with that high ceiling, the HVAC unit was loud. But none of that mattered to us. This will definitely be our “go to” place from now on in Cleveland.

Stayed: February 2018, travelled as a couple
Thank Dorothy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyannaw2017, Guest Relations at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 25 April 2018

Dear Dorothy D, Thank you choosing the Holiday Inn Express as your "To Go" hotel when visiting Downtown Cleveland. Also thank you mentioning our hotel is within walking distance to everything in the Downtown Cleveland area. We love for our guest to be able to enjoy them selves in and out of our hotel during there stay with us. Hope to see you soon.

Kyanna Williams
guestservices@holidayinncleveland.com

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