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All reviews valet parking rock and roll hall great location within walking distance progressive field hall of fame free breakfast valet staff the breakfast area few blocks yogurt r r would definitely stay here again easy walk science center indians game self park
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Reviewed 4 weeks ago

Hampton Inn downtown Cleveland never lets me down. Its in a great location, rooms are always clean and reasonably priced. Within walking distance to everything. The staff is helpful and friendly. When I travel to Cleveland for work this is always my hotel of choice.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank rinanique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded 4 weeks ago

Dear rinanique,

Thank you for taking the time to share your feedback. I’m pleased to hear our clean rooms, helpful staff, and convenient location made for an enjoyable experience. We enjoyed having you as our guest, and we hope you’ll visit us again soon.

Best,
Lou Bober
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

For us, staying just overnight, this was a great location, being close to the Rock and Roll Hall of fame (10-15 min. walk), close to many restaurants and easy to drive to. The hotel itself is a bit dated, but is clean and efficient. Friendly staff.

Room Tip: Higher floors have good views - but only on one side. No windows on the other side.
  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank stevehh2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded 4 weeks ago

Dear stevehh2525,

Thank you for taking the time to share your review with us. We are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area!

Best,
Lou Bober
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018

Stayed here while visiting the Rock and Roll Hall of Fame. The Hampton is in a convenient location and has the typical expectations for staying in a Hampton Inn property. Great price offering a good value for downtown.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank I5landG1rlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded 4 weeks ago

Dear I5landG1rlz,

Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. We look forward to a return visit.

Best,
Paul Motta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018

Overall the accommodations were great. You cant beat the location and price either. You may have issues getting your room cleaned. Both times the staff didnt get to our room until we were trying to relax after walking around all day.

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank steffyac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded 10 September 2018

Dear steffyac,

I’m sorry that you found housekeeping service underwhelming; please forgive us. Our housekeeping team does work from 8am-5pm, but we do take requests should you need your room serviced within a particular time frame. Guest satisfaction is our highest priority and I regret that we left you disappointed. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. I'm glad that our location and accommodations were well suited to your travels.

Sincerely,
Lou Bober
General Manager

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Reviewed 8 September 2018 via mobile

Stayed here for 4 nights during a conference at the convention center. I’m usually a big Hampton Inn fan and this experience just wasn’t really up to par.

The pros:
-great location (walking distance to a ton of sights and restaurants)
-garage parking right across the street (or valet for $30/ night)
-reasonable rates
-large rooms
-3 elevators

The cons:
-building is old and rooms are worn
-the 7th floor had a faint sulphuric smell
-bed was very hard
-desk and bedside tables had not been wiped down
-breakfast was pretty bad- stick to cereal and yogurt

If you’re a Hilton fan there are 3 other properties in the area that I’d look at before staying here again.

Stayed: September 2018, travelled on business
Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded 9 September 2018

Dear Liz B,

I'm glad that our location was well suited to your convention; thank you for choosing us. It is reflections like yours, which highlight strengths and areas for improvement, that allow us to serve our guests better. We appreciate your loyalty to the Hilton family of hotels.

Sincerely,
Lou Bober
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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