The place was great with its cleanliness and all, but we were probably very unfortunate to be there on the night with a blackout. There were no lights and electricity whatsoever.
We experienced the power failure at 6pm and asked the reception for help. They said that power would be restored by 730pm, which we were fine with and went ahead with our dinner nearby. However upon returning at 9pm, it was pitch dark still!
We then phoned the reception again and they were very quick to deny all fault and said that it was the road works' fault. They said that power would be restored at 1am instead. They could have found that out earlier in the day that about the roadworks and that there would be no electricity, but they still sold us the room nonetheless! It wouldn't help matters for us to have the lights back on only after 4 hours. However, she was kind enough to suggest another motel that we could use.
Thing was, everything was dark and our luggage and belongings were all already unpacked. If she had told us that at 6pm we could have gladly moved to the motel they suggested. Plus she said that we couldn't return the following morning (which meant that we had to pack and up and leave by that night? In the dark?) And as we asked more questions, the receptionist got more impatient and didn't interested anymore. To save us both trouble, my family ended up not moving and went to sleep straightaway (after dinner, and at 930pm) in the dark and in the cold (the heater couldn't work without power too).
This might probably be an occasional thing, but the communication of the hotel ought to improve. The place was indeed pretty, but my family didn't enjoy it one bit (plus the fact that it wasn't cheap either). We could have went back to Adelaide city to get a comparable room that had power.
- Official Description (provided by the hotel):
- Hahndorf is located in the Adelaide Hills, only 20 minutes from the Adelaide CBD and 35 minutes from the Adelaide Airport and is perfectly situated for you to explore the beautiful Adelaide Hills and nearby regions such as the Barossa, McLaren Vale and the Fleurieu Peninsula. The Hahndorf Motor Lodge offers 19 rooms including Standard, Family, Poolside & Poolside Spa rooms. All rooms have been recently refurbished and include new furniture, beds and linen.We also offer self contained apartment style accommodation adjacent to our property.While staying at The Hahndorf Motor Lodge, you can stroll across the street to enjoy a selection over 80 world class wines and fresh local fare at our restaurant, The Haus Cafe+Bar+Kitchen, which is open for breakfast, lunch, dinner and supper seven days a week. ... more less
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- Also Known As:
- Hahndorf Motor Lodge Adelaide Hills