Thank you for your review, good or bad comments are all appreciated.
As you stayed when we undergoing some room renovations, we did explain to all guests the situation, & clothes hanging racks were an option.
We apologise the clock & the phone weren't working, we did fix this promptly when the next occupants informed us.
The room you stayed in did have a new bed.
Our office is opened between 8am-8pm for all office needs, outside these hours receipts can be emailed if necessary. I don't recall receiving a phone call for your receipt.
As some rooms have now been completely refurbished, we would like you to stay again & enjoy one of these.