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poul n
cairns

not clean enough!

2.0 of 5 bubblesReviewed 24 Oct 2011
We had a hard time finding somewhere to stay .
We thought this place looked ok and got a deal with 50% off the 2'nd night.($117 per night for 2 nights) .
The view was very good and overall the gardens and pool area was nice.
The beds hadn't been made up and no towels, this was rectified straight away.
The place was very dusty and had not been cleaned thoroughly for a long time.
Knives , range-hood and cupboards where greasy.
There was a warning on the fridge that it was insect season , so keep the screen doors closed, however the flyscreen was half stuck on with bright yellow tape. Not much point in keeping the door closed.
we had a nice weekend but the place is just not tidy enough to be comfortable in.
Date of stay: October 2011
Room Tip: have a look first
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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    Reviews (22)
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    19 - 22 of 22 reviews
    Reviewed 29 November 2009

    We stayed for just one night as part of a flying visit to North Queensland in early 2007 and our accommodation was booked several months ahead of our stay. My husband is a fishing fanatic so we tentatively arranged to book one of the tinnies located alongside the Terraces, along with our accommodation, as they were run by the same people. Thank God the weather did not allow us to use it, as the photos of the boats on the website must have been taken about 10 years ago. The tinnies were in appalling condition, they were filthy rustbuckets that look like they like they would either sink or break down.On arrival at the terraces, the man in the office would not let us near our room until we had paid IN FULL for our accommodation. He then led us to our room which was located straight above reception. My initial thoughts were that it was quite daggy and fitted out with mismatched garage sale finds. This would have been fine had the room been clean but on entering we saw a large ant nest on the doona and an ant trail leading up into the bed and in the sheets. We went straight downstairs and asked that we be allowed to change rooms or have a refund. The man grudgingly agreed and led us to what he said was a deluxe room. One thing in his favour - he did not charge us extra for this room. This room was on initial inspection heaps better than the first but we were to later discover to our horror: a used cake of soap in the shower stall (complete with hair stuck to it), a massive hairball in the bathroom bin, the floor of the room was sticky and dirty, the coffee and tea satchels supplied looked like they had been in the room for MONTHS as they looked old and faded, the cooktop (which was actually just 2 hotplates with a power lead), was shoved under the bench on the floor and looked as if it had NEVER been cleaned. There was badly discoloured water in the fridge (my husband reckoned it looked like urine), the crockery and cutlery were mismatched and dirty looking and generally the place looked as if it had not been cleaned after the previous occupants. We appeared to be the only occupants of the whole "resort" so not sure why they had to give us this room. We did notice another room had the sliding glass door leading onto the verandah open the whole time we were there but nobody appeared to be staying in it - strange. My husband and I are not particularly fussy (in fact he has spent a lot of time in outback camping areas and cabins) but we did not feel at all comfortable staying here, it was just too dirty (in fact it was the worst place we have ever stayed at in terms of cleanliness). The genearal appearance of the outside of the place was not much better - it looked totally rundown and unmaintained. My husband insisted on showering with his thongs on and he slept fully clothed as he did not trust that the bedsheets were clean. I would have preferred to sleep in the hire car had it been bigger and had I not already paid $100 for the "priveledge" of staying in this so called resort. We could not wait for sunrise the next morning and our chance to escape. Only one good thing about our stay - the owner suggested we go to the pub in the main part of Atherton for dinner - he was right - the steaks were massive and delicious! Maybe Tinaroo Terraces has been cleaned up since our stay as the previous reviewer stayed recently and liked it, but I for one, won't ever go back and if my husband returns to Tinaroo he will stay elsewhere. Yungaburra on the other side of the lake looked to have MUCH nicer accommodation if you feel the need to stay at Tinaroo.

    Date of stay: February 2007
    • Trip type: Travelled as a couple
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    8  Thank Mandiejane
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 June 2009

    We recently stayed at Lake tinaroo terraces. After a day of travelling from Adelaide we arrived to a warm , friendly welcome from Barry, the resident owner. We instantly felt relaxed (even with two tired children) in the resort, the gardens were beautifully maintained and looked after and our villa felt private. The parents retreat upstairs had a spa bath and overlooked the treetops. Downstairs was the girls bedroom and a kitchen and lounge. Everything was so well looked after and it was great to have the pool a short walk from our villa.

    Lake Tinaroo itself has so many things to do and see, alot of landscaped walks . We even saw a wedding overlooking the dam during our stay. I can see how many people would get married up there it is very picturesque and tranquil and the weather is a lot less humid on the tablelands.

    On the Saturday night we went to dinner at Pensini's restaurant. As food lovers we were treated to an exceptional dinner. It was so refreshing to know the chef and owner sources the produce from the tableland and everything was presented well with a great ambience.

    We will definately be visiting again , it was sad to say goodbye to Jan and Barry they almost felt like family after our stay. I can see how the resort has its name 'Heaven in the hills'.

    Date of stay: April 2009
    • Trip type: Travelled with family
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    1  Thank AdelaideSasha
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 August 2010
    Google Translation

    Date of stay: July 2010
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.