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“Inconsistent, disappointing and cut-short treatments”
Review of The Mineral Spa

The Mineral Spa
Certificate of Excellence
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Attraction details
Owner description: Mineral Spa is an idyllic rural restorative haven; one of the largest and most acclaimed rural day spas in Australia. Mineral Spa has been specifically designed as a sanctuary of healing and relaxation; connecting body and spirit to the earth's natural elements and offering powerful healing and beauty treatments to re-invigorate and restore. Therapists, each with their own area of expertise and selected for their healing hands and calming spirits, ensure that every guest experiences a beautiful and personal spa experience; with individual consultations and exclusive specialist treatments. The spa’s key feature of healing through water is The Retreat; a mineral water therapy zone following in the healing traditions of the famous mineral spas throughout Europe. Tucked in a private and peaceful indoor/outdoor corner of the spa, The Retreat comprises two 100% mineral water spas, a cold plunge pool, steam room, infra-red detox box and the only lavender-infused basalt stone sauna in the Southern Hemisphere.
Reviewed 10 January 2017

We booked in for massages and spa foot treatments as part of a friend's baby shower, expecting to enjoy a wonderful and relaxing session at the spa as we had enjoyed in the past.

Unfortunately for us, this time we were left disappointed for a few reasons - we were told over the phone we had a 2pm appointment for the treatments, so we arrived exactly at 2pm on the dot. By the time we started our one hour massages, it was close to 2:20pm and without any indication or explanation from the massage therapists, the massages were ended 40 minutes later at exactly 3pm. Given the expensive price of the massage (it also being on the weekend), having the massage cut short without explanation by 1/3 of the time seemed very unfair. We would have at the very least appreciated an explanation for why the massages had not gone on for the full hour. We now understand that it was because we were expected to arrive prior to 2pm, but we had not been told of that fact over the phone at the time of discussing and booking the treatments.

Further, the foot treatments that were booked at $140 for a 45 minute session were inconsistent in what was included in the service. One of our friends was offered no foot massage as part of the treatment and only a very quick exfoliation. She had her nails painted for an additional $20 fee. That made for a very expensive pedicure that she could have had done anyone else for a lot cheaper. Additionally, while the treatment was being performed, she had a bright light glaring down on her face which, as a pregnant lady, made her feel hot and uncomfortable. She commented about this to her therapist and the therapist turned the light off and completed the session without any lights.

All in all, while the aspects of the treatments that were performed were generally done well and were enjoyable, for the cost involved for the brief and inconsistent services received we were left feeling very put out.

Our advice to anyone visiting – turn up early, even if you’re not advised that it’s necessary. For foot treatments, go elsewhere for better value.

6  Thank amip155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 23 January 2017

Thank you very much for taking the time to leave a review. We always make a habit of advising our clients to arrive 15 minutes prior to their appointment, and the correct arrival time is advised in the auto email confirmation. Your comments about consistency in the foot treatment are most appreciated - upfront feedback such as this helps us in our quest to provide great treatments each and every time. Many thanks again.

Regards, Fiona

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Reviews (191)
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21 - 25 of 191 reviews

Reviewed 5 January 2017

My partner and I were staying at the hotel for a few days and decided to visit the Mineral Spa, and we are so glad we did!

We booked a private bathing session and 45 min Relaxation massages.

The private bathing was soooo nice, the bath was huge and in it's own little private room with glasses of water, candles and relaxing music...it was incredible!

After the spa we had our massages - I had Ivana give me my massage and it was the best experience ever! She was so attentive and always checked to make sure that I was comfortable. My partner and I almost fell asleep and certainly felt relaxed afterwards!

The staff are very friendly and helpful. They provide lockers, showers, slippers, robes, towels and even tea before treatments and dried fruit snacks after our massages.

We will definitely be back!

Thank Jade L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 9 January 2017

Thank you so much Jade for your positive feedback. It's a great idea to have a bath prior to a massage, it helps you unwind and warm your muscles. I will pass on your feedback to Ivana, she'll be thrilled. We hope to see you again for more!
Regards, Fiona

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Reviewed 5 December 2016

We went to the Mineral Spa for their twilight bathing. We were lucky enough to get a bath to ourselves. It was very romantic and really relaxing. The staff were really helpful and friendly.

Thank amandaclark56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 7 December 2016

Thanks so much for reviewing us Amanda. I'm happy you had such a lovely experience - it's a great time of year to enjoy twilight bathing. We hope to see you again!

Regards, Fiona

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Reviewed 26 November 2016

Went to the Mineral Spa recently with a couple of girlfriends and we had the place virtually all to ourselves. Gorgeous surroundings and just immaculate. We had the package where we could use the hot spas, saunas including the infrared sauna, plunge pool, steam room and as well the relaxation area outside. Towels, slippers and robes were provided at no extra cost. We also offered free Tea Tonic teas, water and fruit. Would love to return and have a massage.

Thank NardsInAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 7 December 2016

Thanks so much for your positive feedback. The Retreat is a perfect place to relax with friends. If you have time to squeeze in a treatment as well next time we've got a great Girls' Day Out package for you to try - a treatment and an hour in The Retreat makes for a great day out.

Regards, Fiona

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Reviewed 27 October 2016 via mobile

A wonderful relaxing massage with a very talented masseuse was amazing. Followed up with an hour in the pools and saunas. Bliss!

Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 7 December 2016

Thanks Lauren! The benefits of a great relaxation massage cannot be denied...we're thrilled you enjoyed your time with us. See you again soon I hope.

Regards, Fiona

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