We booked in for massages and spa foot treatments as part of a friend's baby shower, expecting to enjoy a wonderful and relaxing session at the spa as we had enjoyed in the past.
Unfortunately for us, this time we were left disappointed for a few reasons - we were told over the phone we had a 2pm appointment for the treatments, so we arrived exactly at 2pm on the dot. By the time we started our one hour massages, it was close to 2:20pm and without any indication or explanation from the massage therapists, the massages were ended 40 minutes later at exactly 3pm. Given the expensive price of the massage (it also being on the weekend), having the massage cut short without explanation by 1/3 of the time seemed very unfair. We would have at the very least appreciated an explanation for why the massages had not gone on for the full hour. We now understand that it was because we were expected to arrive prior to 2pm, but we had not been told of that fact over the phone at the time of discussing and booking the treatments.
Further, the foot treatments that were booked at $140 for a 45 minute session were inconsistent in what was included in the service. One of our friends was offered no foot massage as part of the treatment and only a very quick exfoliation. She had her nails painted for an additional $20 fee. That made for a very expensive pedicure that she could have had done anyone else for a lot cheaper. Additionally, while the treatment was being performed, she had a bright light glaring down on her face which, as a pregnant lady, made her feel hot and uncomfortable. She commented about this to her therapist and the therapist turned the light off and completed the session without any lights.
All in all, while the aspects of the treatments that were performed were generally done well and were enjoyable, for the cost involved for the brief and inconsistent services received we were left feeling very put out.
Our advice to anyone visiting – turn up early, even if you’re not advised that it’s necessary. For foot treatments, go elsewhere for better value.
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