Stayed one night in late February. My Husband and I were attending a Friend's "milestone" Birthday Party in the hotel and we had a room in the corridor off the main building and stairwell. It was a room with two double beds in - one of them on the floor, which was quirky yet fine. Our room was quiet, yet another room, possibly nearby, was apparently affected by the noise of the extractor fan, so that's possibly one to avoid. The function room was nicely decorated, retaining its Georgian and historic character, yet modernised well. Staff were all friendly and efficient and I'd particularly single out "A" for praise. She was on both for the function and breakfast the following morning. Her colleague who assisted at the function was also friendly and efficient. Breakfast was great, lots of choice and taken in "The Snug" (?) on the other side of the Hotel from the main entrance. It's an historic room and there was a fire laid for guests. It's nicely decorated and retains its character. Also, the pm we arrived (Saturday), the Manager showed us a spot to park in the car park at the back through the old carriage arch. He had said on the phone that the car park would be busy Saturday pm with post-match sports people coming for refreshments in the main bar. This was indeed the case. Yet he made the effort to come out to us and make sure we had a spot - that was appreciated. All in all a good stay in a very characterful, welcoming Hotel.

I arrived after a long journey a little after 8pm to find that they were not serving food but I was told what was available locally. Checked in at the bar (no reception).

Showed into room 6. Tired decor, chipped pain and peeling upholstery but clean and comfy bed. No double lock on the door . No overnight reception or phone number to contact anyone in an emergency - as a lone traveller, I didn’t feel safe although there were no issues. I was informed that breakfast would be served between 8-9am - too late for me as needed to be at work by 8.30am. As I left the building early the next morning, there was a young man in the yard when I left who offered breakfast at this point - by which time it was too late to change my arrangements.

Toiletries, Bottled water and the Coffee with cafetière was a nice touch, although only one sachet provided (one cup).

Tiny ensuite built into the chimney breast alcove, not able to sit comfortably on the toilet without the door open. Shower not used as room was so cold couldn’t bear to.

Wifi - available but no password provided on check in or anywhere in the room, by which time I needed this, the bar had closed! There was a desk/dressing table to work at, but no socket on that side of the room for the laptop, poorly thought out.

The main reason for my low scoring review was the noise and room temperature contributing to no sleep AT ALL. Prior to closing time, the bar below was having some kind of banjo lessons or amateur music. This was extremely irritating and felt very noisy although there are only a handful of people in the bar. The single glazed window did not fully shut and there was a very loud motor/extractor fan outside the window which went on and off continuously from 1am - sounded like a plane taking off every 20 mins. The room was also very cold, not helped by the window and the radiator was not on.

I cancelled the second night booking as there was no way I could endure another night.

I have delayed putting the review on as I hoped the £140 paid for 2 night dinner, bed and breakfast stay may have been compensated in some way as I only stayed 1 night and didn’t have a meal (not through choice), however the no-cancellation policy has been referenced and company has been charged in full. I have raised this with the travel organiser and will make sure that this “hotel” is removed from the business site so no one else experiences what I (and other reviewers) have experienced at the Red Lion.