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“Value for money - plenty of character and like a...”
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Review of Ebenezer Chapel

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Overview
Converted chapel -
8 Bedrooms, 7 Bathrooms, Sleeps 22
Belper, Derbyshire, England

Reviews from our community

Average - based on 24 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
annbanni
Liverpool
2 reviews
“Disabled non access”
Reviewed 21 April 2016 for a stay in April 2016

If you are a disabled person or anyone with limited mobility intending to visit this property be warned that access is extremely limited. There is a large step into the property to start with. The owner has given me the reason that the property is advertised as being wheelchair accessible is because the corridor and the doors on the ground floor are wide. However the advertised ensuite bedroom only has a shower up a steep step and no toilet. The other bathroom on the ground floor is shared by the three bedrooms and whilst it would have a turn around for a wheelchair there are no grab rails in the toilet and shower and the shower has a step up and no seat inside. If you do manage to get into the ground floor there is then a stair lift to the living room (about 5 steps) and then another stair lift to the dining and kitchen area. During our stay the stair lift to the living area worked sometimes and the one to the kitchen area did not work at all. The problem with relying on a stair lift to the living area only is that there is no toilet at this level so any disabled person reliant on using the stair lift would be worried about getting stuck. In general I would advise against booking this property if one of your party has limited mobility and definitely not for wheelchair users.

How helpful were the directions to the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Friends
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Apr 2016
Thank you for your review. The chapel is described as wheelchair
accessible as the corridors and doors on the ground floor are extra wide. The stair lifts, which are described as stair lifts not chair lifts, were tested in the week before your arrival as there had been a problem with the run going up to the kitchen and when I tested them they were fine, but unfortunately not when requested by your group.
The only en suite bedrooms are on the very top floor and therefore not suitable at all.
I have to say that I was a little concerned before your groups visit as the booker of the property did not make extensive enquiries regarding the disabled facilities before she booked. Nearer the booking I had two phone calls from separate people asking questions about bathroom facilities eg wet rooms etc which clearly is not described in the web text and therefore is not available. One of the people who phoned stated that this particular guest would have to stay at a hotel.

I have taken on board your suggestions and will consider them, but I also feel that more research should have been done before this booking was made.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
davethesu...
Northern England
Level 6 Contributor
158 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Hmmmmm....”
Reviewed 22 February 2016 for a stay in February 2016
3
people found this review helpful

I've just come back from a lovely weekend at Ebenezer Chapel, in the company of 5 other families. Loads of space, and the 2 lounges plus 1 bedroom with TV meant we could keep the kids from under our feet.

However, the conversion is very dated. It reminded me of a student bedsit. The seal was missing from the log-burner, so smoke leaked into the main lounge/kitchen. There was only one smoke alarm, and I didn't check that it worked. The dishwasher was dripping into one of the lower bedrooms. Light fittings were hanging from the roof in at least one room and some of the rooms are damp and musty.

To say it would make an ideal 'project' for someone sums it up I think; Ebenezer Chapel is in need of some serious refurbishment if you are going to pay that kind of money.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Feb 2016
This group did have a problem towards the end of their stay, and the booker phoned me prior to their departure, as the pipe draining out of the appliances in the kitchen appeared to be blocked causing an over flow and some water was dripping into a bedroom below. A plumber has been called and all is now resolved. There are several smoke alarms, four TV's in the property and light fittings hanging from the roof? The property is graded annually and has received a three star grading by Visit Britain. I am surprised at this review as the people I spoke to in the kitchen, whilst looking at the water draining problem, said they had a lovely weekend and were thinking of booking the property again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hopefamil...
ormskirk
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Value for money - plenty of character and like a Tardis inside"”
Reviewed 14 January 2016 for a stay in December 2015
3
people found this review helpful

18 of us stayed here after Christmas and upto New Year 2016. There were a mixture of adults and teenagers. We booked the property because it could cater and accomodate a group of our size. We go away each New Year and have difficulty finding places as they are so expensive at this time over Christmas and New Year. The best thing about the place is that its comfortable and you can sit 20 on sofa's which is something you dont get at most places of this size. eg Most Youth hostels that hold 30 only have comfy chairs for about 15 as they think not everyone will use them at the same time. There is also a second lounge, again with sofa's for anyone that wants a bit more peace. The place is like a labrynth with little rooms everywhere and there is character as well with the old Pulpit and well etc.
Its funny to see other reviews and whilst this is their experience, if you are cold due to an open fire, then light it. It adds to the atmosphere and is a wood burner, not an open fire. There was even wood supplied to have a fire which again is not provided in lots of establishments.
Regarding the equipment, Yes its a bit of a mix but the kitchen was very well equiped. We cooked a full roast for 18 and other meals and it was fine. The large table that will sit 18-20 is immediately outside the kitchen which is on a sort of mezzanine overlooking the main lounge. In fact if you did have to keep your eye on younger children its ideal as you can see down to them if they were in the main lounge.
The area is brilliant with plenty of shopping in Belper, all the mills to visit and Matlock etc as well. You are not far from Derby if you want somewhere bigger or the villages of the Peak District if you want somewhere smaller. If you like the Cinema, there a great one in Belper. Its only got one screen so book but it has really comfy seating, places to place your Mug of coffee/chocolate which they let you take in and the picture/sound is A1.

I am trying to give a realistic review and look, whilst there may be some cobwebs and stuff, its a huge place and a bit different. The settee's may have seen better days but we found them clean and very comfy. We had to book for the week as it was over New Year but could only stay 4 nights due to work etc but this proves that it is good value for money. We are not a group with loads of money but still thought it worth paying the weeks price for 4 days. If we had more money we would go somewhere which was immaculate etc but You get what you get pay for and you certainly get a lot at Ebenezer Chapel for what you pay.
The bathrooms are plentifull and adequate. I would favour, not having the coin operated electricity but it does say this is this case in the information. On the point of correspondence and information, Mrs WAYNE kept us updated and informed. The key pick up was simple as was the refuse collection. A bonus is the WIFI which worked well although the phone signal was hit and miss. There were TV's in some rooms but remember to turn on the aerial amplifier in the lounge to get a signal.
Note there is a good housekeeping payment which is returned promptly if you don't lose any towels or damage anything etc. We tried to leave the place reasonably tidy and received ours back fully.

There are two great pubs near by, one attached and the Holly Bush 200 metres down the lane left out the front door. Both are old fashioned serving real ales and had fires roaring.

This review is supported by 5 families who agree with its content to save seperate reviews. We travelled from Lancashire.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The size and comfort of the place
Liked least: Paying for electricity on a meter
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Jan 2016
Thank you for your review. You seem to have found plenty to do in the area. I am glad you had a good time over New Year and found the chapel comfortable and good value.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BCB B
Manchester, United Kingdom
Level 5 Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Disappointing”
Reviewed 9 November 2015 for a stay in November 2015
3
people found this review helpful

Stayed here with a group of friends, there is plenty of space for a large party but the accommodation left a lot to be desired. Guests expect more of self-catering properties these days. The place smelt musty, carpets were not clean, decor and furniture of a poor standard. The kitchen surfaces were dirty, as was the floor. The newer bathrooms were much better and if everything had been to that standard and clean, it would have been fine. Having read some of the reviews, I don't agree that all this adds to the chapel's charm. It is a lovely building in a good location but seriously in need of updating and a deep clean. Sorry!

Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Belper hotels

Anji08
Halifax, United Kingdom
Level 1 Contributor
3 reviews
“Clean, comfortable and great for our group of 22”
Reviewed 27 May 2015 for a stay in May 2015

This was a birthday celebration and had people aged from 1 to 80. The chapel is a good size with plenty of room. The kitchen has all the amenities you would need, with a large dining area that could fit us all around the table. The building has plenty of character being an old chapel but was clean and comfortable with plenty of bedrooms and bathrooms to cater for all our needs. It was a good place for our get together and good value for money. The owners were very accommodating and we enjoyed our stay. Thank you.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Jan 2016
Thank you for your review. I am glad that you found the chapel suitable for your needs and had a good break.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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