Very upset at staff approaching me and my 3 year old to ask for my child to be quiet due to people studying. As I'm aware this is a public space and is for everyone to use. My child was having fun and giggling I felt it completely out of order and unnessessary to approach us. The staff member stated she was sorry and embarrassed to ask me. Amersham Costa is very large and we made a point of going to the other end of the shop for our hot chocolates.
I called costa complaints and we were given a email saying they were sorry about this and that they would give the amersham staff training in explaining to the other customers Costa is a family friendly shop. The operator was disgusted at how we were treated and said that the other customer should have gone to the library!!! We were given a £10 voucher