We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (325)
Filter reviews
325 results
Traveller rating
252
59
6
5
3
Traveller type
Time of year
LanguageAll languages
More languages
252
59
6
5
3
Show reviews that mention
All reviews beach club comfortable bed ceviche awesome beach playa del carmen air conditioner nice stay free breakfast great place to stay minute walk white sand beach chairs riviera maya xpu pedrito mxn jacuzzi
Filter
Updating list...
6 - 11 of 325 reviews
Reviewed 30 September 2018 via mobile

My partner and I return to the hotel for the second time. It was just great!
First of all the service and the people. Elicia welcomed us and helped us. Also Noe and the kitchen staff and the beach staff.
The breakfast included is so good and have so many options.
The place is clean. The beach is mostly clean of sea weed but sometimes we had some.

Great please!

Stayed: September 2018, travelled as a couple
Thank amitbook2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHR, Front Desk Supervisor at Serenity Eco Luxury Tented Camp, responded to this reviewResponded 5 October 2018

Dear Ambassador Amitbook2,

It’s a pleasure serve you again; from all the staff of Serenity Eco Luxury Tented Camp it’s an honor to know that you select us for 2nd time to be part of your vacations.

We appreciate the mention of Alicia and Noe they will be so proud to know that they do a great job. We will share your comment with all our Hospitality Devotees

Thank you for mention us about the breakfast, we know that you relly enjoyed it.

We appreciate choose us once again and we hope you can give us the opportunity of serve you once again in the future.

Regards,

Nancy Vazquez
Front Desk Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2018

Serenity camp was the best place to discover the riviera Maya.the place is quiet and beautiful.the hotel,room,restaurant and beach club are perfect with the best team.gracias todos to make our holidays easier and beautiful.we will come back.guillaume and Sophie

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Puireux G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHR, Front Desk Supervisor at Serenity Eco Luxury Tented Camp, responded to this reviewResponded 27 August 2018

Dear Ambassador Puireux G.

We are delighted to read that your holidays was better than you expected, we need to thank so much for choosing us at this wonderful paradise. It is good to know that you really enjoyed the pure beauty of our beach as the restaurant and the hotel as part of the experience that you have with us.

You can be sure that our Devotees at the Hospitality will be know, that you was so comfortable and loved with every service that we made.

Feel free to ask for me in a future if you decide to come back with us.I look forward to seeing you soon,

Yours truly,

Nancy Vazquez
Front Desk Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2018

It is a woderful place in paradise where ALL the staff made us feel like royalty !!!

Alicia, Brandon and Danny at Front Desk are great people, Ricardo de Manager Rocks, Isamar, Andrés and Mirian at the restaurant can´t be nicer and efficient, Jaime and Javier in mantainence just have everything done immediatly and the Beach Club woow with Kopa, Eduardo, Angel and Peter as your local friends in charge of your comfort makes of Serenity a unique place to go as often as possible.

Room Tip: any room is good but if is not beside the street is better.
  • Stayed: August 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank RAUL O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHR, Front Desk Supervisor at Serenity Eco Luxury Tented Camp, responded to this reviewResponded 26 August 2018

Dear Ambassador Raul O.,

First of all, thank you very much for taking the time to share on Trip Advisor your excellent experience at Serenity Eco Luxury Tented Camp.

We are very proud that both the beauty of our Hotel and the attention of our Devotees to Hospitality were one of the most remarkable aspects of your stay.

It will be a pleasure to congratulate Alicia, Brandon, Danny, Riccardo, Isamar, Andres, Miriam, Jaime, Javier, Kopa, Eduardo, Angel and Pedro for their excellent Hospitality, we know that this will motivate us to remain warm and friendly with all ours Ambassadors who visit us.

We hope you come back very soon; it will be a pleasure to welcome you and to enjoy again the beauty and splendor of this place.

Best regards,
Nancy Vazquez
Front Desk Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2018

Love this place! Glamping at its best. Gorgeous decor with a relaxing Asian themed setting. The restaurant offers delicious food at reasonable prices. The staff are friendly, helpful and professional. A special thanks to Nancy and her great team. The beach club offers comfy sunbeds with an excellent bar service. Angel is a great help!
Hope to get back to this gem in the future!,
Lisa Pierce

Stayed: August 2018, travelled as a couple
Thank LaPierce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHR, Front Desk Supervisor at Serenity Eco Luxury Tented Camp, responded to this reviewResponded 19 August 2018

Dear Ambassador Pierce,

What a pleasure to know that you post your experience with us! Personally, I’m so grateful and proud that our Devotees at the Hospitality made your stay a relaxing vacation. You can be sure that our staff will be know, that you was so comfortable and loved with every service that we made.

I need to thank you to mention Angel and to mention me, I know for sure that you will come back and don’t hesitate to ask for me to help you with your reservation or anything that I can do for you it’s a pleasure for me.

Remember, Serenity Eco Luxury Tented Camp now is your home far from home, where you can relax and enjoy a cup of coffee in your terrace or close your eyes relaxing at the Jacuzzi with the sound of the nature.

I look forward to seeing you soon,

Yours truly,

Nancy Vazquez
Front Desk Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

Loved snoring in the supersized glamping tents and on the beach.
Got great advice from the front desk about using the collective buses.
Even managed to catch sight of a Crested Guan while sitting in our hot tub outside our tent.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank DaveJanine2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHR, Superviseur de la Réception at Serenity Eco Luxury Tented Camp, responded to this reviewResponded 19 August 2018
Google Translation

Estimado Embajador DaveJanine2014,

Es un honor recibir comentarios como el suyo, el saber que nuestros Embajadores disfrutaron de la relajación total el cual es el objetivo de nuestros Devotos a la Hospitalidad que día a día se esmeran con ahínco para hacer de sus vacaciones una experiencia inigualable.

Nos agrada que nuestras instalaciones y su habitación Bliss haya sido de su agrado y confort para su descanso total.

Estamos seguros que en sus próximas vacaciones elegirá ésta su casa Serenity Eco Luxury Tented Camp como su primera opción.

Saludos cordiales,

Nancy Vazquez
Supervisor de Recepción

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews