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Reviews (4,155)
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3,305
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Reviewed 3 weeks ago

What an amazing place to stay. Everyone works so hard, especially to keep the beach clean. It was wonderful from beginning to end. We really appreciated everything about the service and hospitality. Hope to return!

Stayed: June 2018, travelled with friends
Review collected in partnership with this hotel
2  Thank beefree85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsAkumal, Director de Relaciones Públicas at Secrets Akumal Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear beefree85,

Thank you for share your wonderful comments about your recent stay at Secrets Akumal Riviera Maya.

We are happy to learn that your stay was a very pleasant one from beginning to end, thanks to our efforts as a team, we make possible our excellent vacation experience. We hope that on your next vacation you will again choose Secrets Akumal to live an unforgettable experience.

Kind Regards,
Fabiola Saucedo
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We just returned yesterday from 8 days at Secrets Akumal where we celebrated my wife's birthday and held our daughter's wedding.The weather was the only thing that was not good. Our daughter planned for a beach wedding and unfortunately it rained most of our trip, including the wedding day, so getting married on the beach was not an option.

The staff at Secrets Akumal however did an amazing job of coming up with alternative locations that really made the event spectacular. The actual wedding ceremony was held under a large outdoor covered area near the Theater, and overlooking a beautiful garden area. It was not the beach, but still had and outdoor feeling with a beautiful tropical back drop. The floor remained dry even with high winds and strong rain prior to the ceremony so it was not slippery and completely safe to hold the wedding.

The following reception and dinner was held inside, in one of the ball rooms. The staff did a nice job with lighting to create a bright and inviting look. The food served for dinner was outstanding and everyone had a great time dancing and having a good time. They ended the night with a quick fireworks show and pictures. Everyone was all smiles, and the bride and groom were extremely pleased, even without the long anticipated beach wedding.

I want to say our entire stay was handled well. We unfortunately did have rain everyday except the last day, but again the hotel went out of their way to make sure all in our group had a good time.

I am not singling out anyone in particular for praise in my review as everyone we worked with and interacted with during our stay did an amazing job. Secrets also dedicated a large volume of staff to keeping the walk areas dry and safe for quests to walk.

Secrets Akumal, we appreciate all you did.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Fredbvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsAkumal, Director de Relaciones Públicas at Secrets Akumal Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear Fredbvegas,

Firstly we thank you for spend such an important events with us at Secrets Akumal Riviera Maya . We take a lot of pleasure in making each of our guests' visits an unforgettable experience.

We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us and we look forward to having you back home in the near future!

Sincerely,
Fabiola Saucedo
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Superb hotel lovely and clean food excellent staff lovely and friendly couldn’t fault it in anyway, my son had his wedding here and was absolutely magical , lovely beach except the second week when there was so much seaweed coming in , few days couldn’t go in the sea as it was so high , but previous week it was lovely, the fish swam into your hands

Stayed: May 2018, travelled with family
1  Thank karenfK5204KS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsAkumal, Director de Relaciones Públicas at Secrets Akumal Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear karenfK5204KS,

We are happy to know that your family had such a wonderful wedding celebration at Secrets Akumal Riviera Maya! Thank you for taking the time to share your kind comments with us and TripAdvisor, we have shared it with our team.

We look forward to having you back home in the near future!

Best Regards,
Fabiola Saucedo
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I just want to acknowledge the staff, management and facilities at this resort as too often reviews are only left when people have had a negative experience. My partner and myself stayed there for two weeks at the end of May so there was plenty of opportunity to evaluate the facilities on offer. From the moment that we stepped off the plane in Cancun (and were collected by the Amstar staff) to our departure our every need was catered for. Staff were pleasant, courteous and always available. All inclusive resorts can fall into the trap of compromising on Quality of both goods and services on offer but that most certainly was not the case here. Value for Money is relative but was definitely met.

The rooms were large spacious and kept to a very good standard during our stay. On our arrival we found that the mini-bar in the room was not stocked to our taste but (when highlighted to the concierge) they changed that. Room Service, Laundry services and Spa facilities were both availed of and were good.

In relation to food, the dining options were plentiful. Some restaurants were better than others but the Bordeaux restaurant was absolutely first class (as was the Asian restaurant). If you wanted less formal then the Steakhouse was right down your street. I do feel that the Oceana and Italian restaurants were not on the same level and that was slightly disappointing as we both love Italian food. The menu, delivery and setting were just no quite to the same standard (though still good).

Sunbathing facilities were excellent with a plentiful supply of loungers, towels and Poolside facilities.
We will definitely be going back, I would recommend this resort to anyone who want a quiet getaway.

Stayed: June 2018
2  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsAkumal, Director de Relaciones Públicas at Secrets Akumal Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear John H,

We greatly appreciate the time you spent to share your recent holiday experience at our Secrets Akumal Riviera Maya and we thank you for your kind recommendation to Tripadvisor’s readers.

It is a real pleasure to know that you enjoyed our beautiful facilities, food, accomodation, spa, and the excellent treatment provided by our team from the moment of your arrival. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

We hope to have soon the pleasure of being your hosts again in your next vacation in the Riviera Maya.

Best Regards,
Fabiola Saucedo
Social Media Coordinator

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Reviewed 4 weeks ago

We were very impressed by the level of service at this resort. We have been to many resorts around Riviera Maya and by far, this resort is a sure 5 star as it pertains to customer service, cleanliness, food, and entertainment. We will definitely be back!

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank jimmymahan17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsAkumal, Director de Relaciones Públicas at Secrets Akumal Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear jimmymahan17,

Thank you for your wonderul comments! To be considered as one of the best resort you stayed at is certainly high praise.

We are happy to learn that your stay was a very pleasant one from beginning to end, and you were impressed with the service provided by our team members. We appreciate your kind comments as they show we are maintaining the Secrets Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our lovely work.

Warm Regards,
Fabiola Saucedo
Social Media Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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