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Free cancellation until 26/06/21
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Payments made by partners impact the order of prices displayed. Room types may vary.
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Reviewed 9 May 2021 via mobile

We just returned to Grand Sirenis (our favorite resort) after being gone over a year due to the pandemic. It was still as AMAZING as ever. The resort was beautiful and the people are what makes this resort truly EXCEPTIONAL. We were warmly welcomed, felt special, happy with all the protocols/extra precautions and very comfortable & safe with everything. The food & restaurants were fantastic & delicious - as always. The pools & lazy river were lots of fun. We went to the spa (couple times), snorkeled, swam with the dolphins (truly incredible), did a guided bike ride of the property & cenotes and took wonderful walks (lots of wildlife) The shows should be there starting soon and the disco was not open.
The people that made our trip extra special include Esau, Adrian, Alexis, Marlene, Marcela, Paulino, Cali, Fernando, Oscar, Amilcar, Enrique, Efrain, Edinson, Alex, Eduardo, Jean, Romero, Danny Boy, Jose Oxte, Gilberto, Valerio and Yessica. Thank you all so much!
Enjoy this resort -it’s really not to be missed!

Date of stay: April 2021
Trip type: Travelled with friends
1  Thank ReneSchaefer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2021

Stay AWAY from signing the VIP "inclusive deal"!!! Do NOT do it!!. They make it sounds SOOOOO great, but its a scam!! Unless you are willing to pay ALOT upfront and then continue to keep paying for "inclusive" amenities that already come with the hotel. They make it seem like those rooms are amazing, and one of a kind but I dont know about you, but when I am on vacation the last place I am in is the room!! On top of being lied to and not stating that there are additional (thousands more!!) dollars when booking they are HORRIBLE to work when trying to cancel...even though they kept saying "if we are not satisfied, we could cancel" BS!!

Date of stay: April 2021
    • Service
8  Thank DoCarmo85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2021 via mobile

The customer service was amazing and the attention is great....Felipe helped guiding us with where everything is and has great attitude. The concierge personnel where great explaining all the stuff you have available to you. Everyone one is very informative

Date of stay: May 2021
Trip type: Travelled with family
Thank julianm3311982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2021

As a member of Sirenas Ultimate Liesure Club, been too long away.. First time back since Covid hit. Few people here, southern half of the resort closed, restaurants limited on a cycling basis.

Still a lovely place and fantastic staff.

Special shout out to Fernando Cuxim Waiter #1 @ Restaurant Steakhouse.. Fantastic meal, magnificent service. A great time.

Weather is windy but perfect.

Also want to thank the staff at Grand Sirinis, great people, I feel for the damage that Covid has dealt these great folks.

This is our 3rd visit to the same resort and now members of the Sirinis family. Sirinis is our replacement for a timeshare that was becoming untenable thanks to the County of Maui and the state of Hawaii. They want to be left alone, I've moved my vacations to Mexico, much friendlier culture.

Date of stay: April 2021
Trip type: Travelled as a couple
2  Thank Q3517VKrobertc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort, responded to this reviewResponded 30 April 2021

Dear Q3517VKrobertc,

First of all, we are so grateful that you took your time to write us your opinion. For Grand Sirenis Riviera Maya Resort & Spa is very important to know that our guests leave happy at the end of their vacation. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay.

We want to let you know how valuable are the members for us, the priority commitment that we have with the community of the members in the hotel.

We are so grateful to read all your positive comments and of course, we are going to send your opinion to Fernando. He is going to be very happy to read your good opinion.

Finally, we really hope to see you very soon in company of your loved ones.

Kind Regards,

Monica Garcia
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2021

I was very hesitant about our trip to Grand Sirenis Riveriera Maya - with COVID and international travel and some of the reviews I read - and I am writing to say that we had an absolutely spectacular 9 days at this resort!! We just returned home Sunday night and our family of 4 can agree that it was one of our best vacations ever! The facility is gorgeous, pools are amazing, restaurants and rooms are exceptionally clean and with only 18% current capacity it felt like we had the place to ourselves. The staff was over-the-top friendly and anxious to make our trip as good as it could possibly be. Mariano in reception, Leidy and Silvia in the buffet, Jorge at concierge, Christian and Joel at the dive shop, Alberto with the bike tours and Nicole at the beach bar all went WAY above and beyond to make us feel welcome! Honestly, EVERY SINGLE PERSON that works at Grand Sirenis was kind to us and patient and accommodating and we could feel their giant smiles behind their masks.
PLEASE do not be swayed by what some people have written. If your goal is to be with your family in the sunshine and not have to worry about cooking and cleaning and the rest of the chores you do at home then this is exactly the trip you are looking for. Thank you Grand SIrenis Staff!

Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank kellysV4901MM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort, responded to this reviewResponded 30 April 2021

Dear Kelly Smith,

First of all, we want to thank you for taking the time to write this review. For Grand Sirenis Riviera Maya Resort & Spa, the principal objective is to get the full satisfaction from all our guests.

We really appreciate to receive this review and read that you have the most amazing time here with us.
Every day, we work to have the highest quality standards with the purpose to have a really good satisfaction from our guests.

Constantly, we are working in improving the skills of our employees and give them the best capacitation in terms of quality standards so they can have the knowledge to offer you a correct service.

Also, we are going to send the review to Mariano, Christian, Leidy, Silvia, Jorge, Joel, Nicole,Alberto. I am sure that they will be very happy to receive sucha great comments!

I am produ to know that you had an amazing eperience at Grand Sirenis Riviera Maya Resort & Spa.

Finally, we only have more than thank you for give us this review, and hopefully we can see you again.

Kind Regards,

Monica Garcia
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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