Unfortunately I must agree with many of the reviews. The resort looks beautiful but falls short in service. We stayed here for a week in the beginning of April. The resort is big but it repetitive one side is just like another.
On the positive: the grounds are beautiful, loved coffee shop, enjoyed evening entertainment and the sky bar, animation team works hard, my son loved archery and the air gun. We all enjoyed Thai and Japanese restaurants.
Negative: room service is absolutely horrible, for 4 people we received 1 washcloth one day then 2 washcloth next day, 0 the following, this is after we left a tip!!! We stayed in a new rooms they are beautiful but very musty, and not clean!!
Service at the buffet was not existing, we had to find our own silver wear and go to the bar for drinks!!!
Public washrooms were dirty most of the time.
Because the beach is absolutely horrible most guest congregated by the pool so it was impossible to find any sun loungers!!!
Oh and the beach is very rocky and water is mircky, we stepped into the water and saw some fish but couldn't swim!!!
Food is not a good quality, drinks are sugary and made with cheap alcohol.
Concierge is there to sell you time shares and excursions, once you refuse they have no desire to help you with anything!!!
So definitely will not come back!!!
- Free Wifi
- Free Parking