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Reviewed 22 June 2018 via mobile

We stayed at the white sands a few weeks ago and had a great time the resort has changed a lot the TRS has taken a lot of my favorite spots like the salt water pool and the riviera lobby now trs I am a member and I paid for those areas and they took them away from me just saying I just hope Alex Martin understands what is happening but back to the resort a lot of staff are gone because of this but we did find most of our favorites that is what makes this resort great you take that away and you can go to any of the other resorts because I have stayed at over 30 different resorts and made friends at all of them but this place is huge and I love this you never get bored always something to do I highly recommend this resort but if you like high class you might want to stay at the TRS section The food was great and I did like the new remodeled buffet at the white sands The beach was terrible not the fault of the palladium they worked very hard trying to get rid of the sea weed they had a tractor and huge dump trucks to haul it away almost every day it seems to be everywhere down there anyway I will be going back I paid to be a member so they will have to put up with me and my family

Date of stay: June 2018
Trip type: Travelled with family
1  Thank Tony37093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this reviewResponded 22 June 2018

Dear Tony,

Thank you for your honest review about your recent stay in our paradise and your home away home.

We feel glad to know that you enjoyed your family holidays and truly appreciate that you continue recommending us so well.

After reading your review we understand that some changes done after the renovation of TRS, especially the exclusivity to use the salt water pool, has slightly changed your impression on the benefits that you get for being a Member.

We will be sure you inform our Travel Club Manager Alex Martin, about your opinion, if anything we only seek to fulfill your expectations and we consider all feedback a key to find areas of opportunity.

Again, we appreciate your loyalty and can’t wait to welcome you and your beautiful family on your next visit.

Warm regards,

Rosa Rivero
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

Just arrived from three weeks at white sands palladium. The Grand palladium resort is huge and you can use and enjoy all the facilities of the complex ( includes colonial & Kantenah). All the staff is very professional and helpful. The beach is great specially at colonial and kantenah. The pools are also very good both for adults and children. If you are looking for a resort also for relaxation this is the perfect place. Both pools and beach areas are not very crowded neither the music is too loud. All the gardens are very well cared. The all resort is very clean. Perfect cleaning of the rooms also a plus.
Btw this is a authentic ecological resort. They really care about the environmental issues in several different aspects. Congratulations.
Concerning the organization of the buffets, well it is absolutely perfect. Everyone waits for its turn and then the host lady conducts you to a specifc table. The all staff is very professional and very well trainned. Also the supervision of the staff at the buffets is remarkable.
Last but not least, the night animation is great. All the staff works really hard to make very good entertainment shows.
Definitly an excelente choice for your family vacacion or with friends.

Date of stay: May 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank j0ka1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this reviewResponded 22 June 2018

Dear 0ka1981,

Thank you for staying with us, and trusting us to make your stay nothing less than Grand!

We appreciate your kind recommendation of our complex as the perfect place for relaxation, for fun activities of entertainment and to receive a professional service form our staff.

You are very kind for recognizing our commitment to the environment and our standard procedures that ensure you have the best time in the Caribbean, enjoying our all-inclusive services and facilities immersed in this wonderful jungle.

We really hope that you return to visit us, we are to serve you and remember that in Palladium, you will always find your home in the Riviera Maya.

Kind regards,

Rosa Rivero
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

Everything about this hotel is comfortable, meticulous and the staff is very professional , helpful and cordial. All you could hope for in an all-inclusive: a variety of pools, beaches, activities, bars and restaurants!

Room tip: Ocean view is extra !nice
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank fgironda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this reviewResponded 21 June 2018

Dear fgironda,

Thank you so much for sharing your wonderful experience with our readers.

We truly appreciate the excellent description that you have done about the services, facilities and attentions that you enjoyed.

It will be a pleasure to let our staff know that you were enormously satisfied with their wonderful performance, providing attention that lived up to your expectations.

We would be glad to serve you again in the future, should you find another opportunity to return to our gorgeous paradise in the Riviera Maya.

Kindest regards,

Rosa Rivero
Hospitality Manager

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Reviewed 18 June 2018

Just returned home from an incredible week at this resort - my family and I were close to tears upon having to depart from such a great place. We have been to Cancun about 5 times and this is the first resort we have been excited about returning to! Perfect combination between relaxation and family fun. We spent most of our days at the pool; though the beach was excellent we prefer being poolside. The swim up bar and entertainment staff there gave us no reason to be anywhere else! Shout out to Oscar, Glen, John, and Julio for keeping us entertained with poolside activities and lively conversations we will miss it!

There was a wide selection of foods to choose from, our favorites being the buffet for breakfast and the Italian restaurant for dinner. Giovanny was our waiter at the buffet the first day of our trip and we were so impressed with him that we requested a table with him every morning! Guillermo at the Italian restaurant deserves recognition too, excellent service! We will be craving the churros from that buffet for quite awhile.

Only downside is that we had a few rainy days. Though no one can control the weather, we would appreciate maybe a few more activities not outside.

Everything I can think to review would be 5 stars - an overall incredible vacation. Would recommend to anyone; there were families, friends and couples of all ages equally enjoying their time! Can't wait to return!!

Date of stay: June 2018
  • Trip type: Travelled with family
    • Cleanliness
    • Service
Thank murphfam2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this reviewResponded 19 June 2018

Dear murphfam2018,

Thank you for selecting our Grand Palladium White Sand for your family holidays at the Riviera Maya.

We feel so humbled to read that you and your family spend such a pleasant vacation during your first stay in our complex, as we know how difficult it is for our guests to choose the ideal Hotel in the Caribbean.

On behalf of all the team, we would like to thank you for your encouraging comment on the beautiful pool, friendly staff, and overall services that you enjoyed. It has been a pleasure to create a memorable experience for you and your family and we will be honored to share your unique experience with everyone you have mentioned.

Your suggestions regarding the rainy days activities will be shared with our entertainment team, as we wish to add fun moments as well as continue providing relaxation to your days in our paradise.

We wish to become your new home away home in the Riviera Maya and look forward to welcome you again.

Warm regards,

Rosa Rivero
Hospitality Manager

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Reviewed 14 June 2018

Honest 4 star resort. A really nice experience. 10th time to Cancun area.

A. We are very particular.
B. We have stayed at many all inclusive resorts.
C. Our top choice resorts in Cancun have been Iberostar Cancun, Villa Del Palmar both are excellent. But after staying here this is our new favorite. It has so much variety and is set up so nicely.

The good

1. Resort is practically spotless.
2. Rooms are spotless.
3. Beds are clean and comfortable.
4. Staff are extremely friendly.
5. Quick service at restaurants.
6. Buffets have good variety and excellent desert choices.
7. Many choices in evening meals, all were excellent.
8. Compared to other places great room service menu.
9. Pools are clean and huge.
10. Kids water park was very nice.
11. Bar service and drinks were great.
12. Air conditioning in rooms excellent. If not cold enough just ask to fix. We did.
13. Shows are very good and you can see lots of work and practice was involved.
14. Any concern we had was fixed immediately.

The bad

There is no bad. This is a large place and at first you will be overwhelmed. This place is awesome once you figure out where everything is. There really is something for every one to enjoy. If you have a problem and we did just ask and it will be fixed. If not ask again. These people work hard to please.
Try all the pools, not just one.

If I had to make a complaint it would be that the air conditioning in all restaurants need to be cooler and a lot of the food on buffets were not hot most of time.

Beach

Is set up nicely with bar and restaurants and many chairs but water clarity is poor. If you have to have a perfect beach this one is not. Depending on day it could be full of seaweed.

We are beach people and there was just so much going on at the resort and everything was so nice that it wasn't a problem.

Again all staff working here are very nice people. Well managed resort.

Room tip: White sands has nicest rooms, request bottom floor
Date of stay: June 2018
Trip type: Travelled with family
4  Thank jtthomasRaleigh_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this reviewResponded 14 June 2018

Dear jtthomasRaleigh_NC,

Thank you for this enriching review, we are happy that you enjoyed your stay with us at Grand Palladium White Sand.

Having you here was a real honor, especially as you are a frequent traveler and we trust that your insight experience will truly help other travelers.

It really makes us feel good when we learn that we have been successful in accomplishing our mission of making your vacation unforgettable.

Be assured that your comments regarding the AC in the restaurants and the food, will be passed to the corresponding area and we will monitor closely to avoid similar situations in the future.

In addition, and in a united effort, all Hotels fight against the natural phenomenon that affects by seasons the cost of the Caribbean, and our beach its cleaned every morning collecting all the seaweed of the shore, we are glad that this situation did not stop you to make the most of your time in the Caribbean.

With kind regards,

Rosa Rivero
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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