We have enjoyed our stays at the Bahia Principe Tulum. It is a good resort for families. nothing outstanding but nothing too distasteful either. My problem is with the Priviledge Club that is marketed to the patrons. We finally bought in last year at the lowest level to try it out. Thank god we didn't spend more than we did, because our group, and another family that went with us on our recommendation, felt distinctly unpriviledged this year.
There are certain ammenities that our membership fee is supposed to buy for us, such as courtesy golf carts to ride in instead of having to wait on the insane trolley system, upgraded rooms on the beach, game systems in the rooms, free internet, etc..... None of these things happened. There was literally not much that the priviledge club did right during our stay. It is a shame that we are paying for it anyway. The list of dissapointments is too long for any one article but here goes the short version.
We made, and paid for, our reservations in Dec 2011. We had numerous contacts via email and phone up to and including the week before our vacation started on Jun 23 2012. We were assured that everything was in place for us to have a wonderful time. It all fell apart on Jun 22, the day before we were supposed to fly out, when we were notified that our rooms had been overbooked. How could that little nugget of info have been neglected when we had contact so many times with various people from the resort? so, having no choice at that point, we had to fly out the next day not knowing what was going to happen.
what did happen was that our group was placed into the golf resort far from the beach. Also, all of our alacarte dinner reservations were made for the wrong number of people. There was no priviledge club staff on duty or to be found when we arrived. The hotel staff helped us as much as possible but they were limited in what they could do for priviledge club business. The other family that we were traveling with were placed into the same area of the resort that we should have been in right along the beach. It was a logistics nightmare because our kids wanted to be out on the beach with the other kids but it was a ten minute trolley ride to the other side, after waiting some amount of time for the right trolley to show up. So, we were not able to enjoy our resort because we had to be on the other side of the property with the kids. This went on for three days, and numerous meetings in the priviledge club offices, before we could be moved to rooms on the beach. we couldn't get any priviledge club carts to show up so we had to move ourselves and all of our luggage by loading up a trolley and taking that. that was very special. The carts were unreliable at best. the free internet in the room did not happen. we had to spend too much time with the priviledge club people to try to get them to understand that they ruined the first three days of our vacation and that they needed to do something to make up for it. hell, we're still paying for this club membership and they can't manage to make a good attempt at customer service in the first year. how much worse can this get? i don't know how this will all end up for us but i hope we can reach some agreement with the company that offers the priviledge club experience. when they ask you to go to the priviledge club presentation, beware.
- Official Description (provided by the hotel):
- Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (24h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more less
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- Also Known As:
- Bahia Principe Tulum
- Tulum Bahia Principe
- Gran Bahia Tulum
- Gran Bahia Principe Tulum Akumal
- Gran Bahia Principe Hotel
- Gran Bahia Principe Riviera Maya
- Gran Principe Tulum
- Gran Bahia Principe Mayan Riviera Resort
- Gran Bahia Principe Mexico
- Grand Bahia Principe Tulum Riviera Maya/Akumal, Mexico