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“hotel (or should i say village lol) was superb.”

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Grand Bahia Principe Tulum
Ranked #11 of 23 Hotels in Akumal
Certificate of Excellence
Wolverhampton, England, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“hotel (or should i say village lol) was superb.”
Reviewed 4 June 2012

we went to mexico for my brothers wedding, there was 20 of us, and we stayed for 2 weeks for £1100 each adult. This hotel is defo 5*, 24hr all inclusive, beach is nice, staff are very helpful, i found tipping the barman was worth while because they will see you in the distance and have your drinks ready, animation team are 5* also. don't listen to the bad reviews if there is any. the hotel is massive and there's something to do for everyone. night-club is wicked english music all night every night. we went on a pirate night which was serious fun, we also went to a place called shal ha spelt xel ha, it is the most beautiful place in the world with loads to do, these cost about £40 each person each trip but are all inclusive as well so you don't have to spend a penny when on these trips. any questions plz don't hesitate to ask. hope this is helpful. did not have room service although it was available.

Room Tip: all rooms are in blocks of 15-20 rooms i think, you want a block number higher than 5, we was in blo...
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nickivanden, Manager at Grand Bahia Principe Tulum, responded to this review, 7 June 2012
Dear Simon

First of all thank you very much for staying in the Gran Bahia Principe Tulum Resort and taking the time to write your positive impressions and suggestions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We want to invite you to visit us again soon, please write us a little message before your next visit and we will do all our best to accommodate your wishes.

Kind regards
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Bolton, United Kingdom
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 June 2012

We stayed in January 2012 for our honeymoon, when we arrived in the early evening we were greeted with a cocktail in reception.

We were taken to our room which was lovely it was very clean and very spacious there was a mini bar which had local beer, sprite, coke crisps and chocolate. The balcony was big and it overlooked the dolphin pool.

The buffet restaurants were good breakfast consisted of everything you could think of from fried food to continental and the sausages were amazing!!!! Dinnertimes were also quite good there was hot food and soup or cooked meats and cheeses which were all nice, in the evening we preferred the akumal buffet there was so much to chooses from.

We also did some of the ala carte restaurants La Gourmet was fantastic great service and great food, we also loved the seafood restaurant and the brazilian, the only one we were disapointed with was the Mexican the food was nice but nothing special and it seemed to be swimming in grease.

The pool areas were great but unless you were there early it was impossible to get a sunbed as everyone was reserving them with towels. Biggest pool at Tulum has a swim up bar which is nice and this is also where the day time entertainment is which can be noisy at times.

The beach is lovely and relaxing and the sea was lovely although it could be stoney, the beach was spotless and it was being cleaned constantly.

There is a shopping area at the Hacienda which has market stalls as well as shops and a sports bar this is also where the night club is (Thursday night is mexican night and this is also held here there are lots of games and chances to win tequila).

The main bar at tulum is nice and there is a band on most nights before the entertainment starts in the theatre, the bar staff and the waitresses do a fantastic job and they were very helpful and chatty.

In all the staff at the hotel were brilliant i have never stayed anywhere the staff are so friendly we had a great laugh with them.

We stayed for 2 weeks and i really didnt want to come home my only complaint is that you cant leave the resort and go wandering.

We did a trip to the Mayan Ruins we got a taxi there and back and had a guide who took us round the ruins, dont pay to do this trip with your tour operator it is cheaper to do it yourself and the ruins are well worth going to.

We also went on the fat cat catamaran where you can go snorkelling it was a good trip but the sea was really choppy!!!!!

I would recommend this hotel to everyone i loved it.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jennypemp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nickivanden, Manager at Grand Bahia Principe Tulum, responded to this review, 6 June 2012
Dear Jenny

On behalf the Management and all the staff of the Gran Bahia Principe Tulum resort, we would like to send you our warmest appreciation for choosing to be guests in our resort. We realize that there is a myriad of other resorts for you to choose from and we are grateful because your choice was to spend your special vacation at our resort.

Please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning tool and will keep working to improve our services and make sure all our guest feel welcomed.

We sincerely hope to have the pleasure of welcoming you back to our resort sometime in the near future, maybe to celebrate your first anniversary?

Please, do not hesitate to contact us for any assistance

Kind regards
The management
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durham
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 June 2012

This is brief and to the point. The hotel is a good 4 star all inclusive in Mexico. You will get some very good meals and some which are ok but always plenty of choice. Coba has the best buffet but try them all. Try and upgrade to hacienda area of tulum if you can. The exclusive pool is just quieter and less crowded.

The golf course is very very good. If your a golfer you must play.

Visit tulum ruins and go by the cheap mini buses on the main road. Go to coco bongo club and generally out for a good night up at playa del Carmen.

The entertainment on an evening at the resort just needs more. And better quality. The nightclub on site is ok to a point but music is same most nights.

I would go again.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank toptoonfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nickivanden, Manager at Grand Bahia Principe Tulum, responded to this review, 6 June 2012
Dear Tripadvisor Member:

On behalf the Management and all the staff of the Gran Bahia Principe Tulum resort, we would like to send you our warmest appreciation for choosing to be guests in our resort. We realize that there is a myriad of other resorts for you to choose from and we are grateful because your choice was to spend your special vacation at our resort.

Please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning tool and will keep working to improve our services and make sure all our guest feel welcomed.

We sincerely hope to have the pleasure of welcoming you and your family back to our resort sometime in the near future.

Kind regards
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 June 2012

Stayed at the Hacienda Tulum from 14 -28 May and were very impressed with the hotel in general. Room was spacious and comfortable and kept immaculately clean by our room boy Carlos who is truly talented when it comes to towel sculpture. We had a couple of minor issues with the air conditioning leaking onto the floor but this was tended to within 10 minutes of our reporting the issue.
We found the food in all three buffets to be OK, could have been a bit hotter and we found the buffet restaurants a bit too big for our liking. Staying in Hacienda we were able to use Tequila for breakfast and lunch which we much preferred, it may not have as large a selection but we found it to be much more homely. The A La Carte restarants were all of a very good standard, our favourites being Mikado, Arlequin, Le Gourmet and Pescador. Long trousers are not required for all of the A La Carte restaurants only for Arlequin, Le Gourmet and Pescador.
We had great fun trying out the bars in all three resorts, very easy to do by taking the train between lobbies. Premium brands are avaialble in most of the indoor bars on request. Entertaiment in the lounges is provided usually by a duo all of who performed to a relatively high standard. Bars close at 11 but the fun starts at The Hacienda Dona Isabel when the bars close. The band there was amazing, very like Gloria Estefan with lots of Latin and Salsa. They finish at 12 and the real party animals can then go to the Disco until very late.
The grounds are kept immaculate by the very hard working and courteous gardners and are enhanced by the many iguanas who wander freely. Sun beds at the pools are taken up very early by the towel layers. Sure the management could put out more beds but this would then make the pool areas seem congested. Plenty of beds on the beach.
We ventured out a few times and found that the colectivos (mini buses) were easy and very cheap to use - 130 pesos to both Playa del Carmen and to Tulum Ruins.
If you only leave the hotel once take a trip on the Fat Cat. Best boat trip we have been on. The crews hospitality is second to none and we even got within touching distance of a huge sea turtle.
Weather while we were there was a bit mixed with quite a few heavy downpours. The heavy rain had an impact on the the indoor areas - lobby and buffet - making the floors very slippy and quite dangerous.
Overall a great place to take a holiday, maybe not 5 star but definitly 4 and great value for money

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank prinnyinthesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nickivanden, Manager at Grand Bahia Principe Tulum, responded to this review, 6 June 2012
Dear Trip Advisor Member,

Thank you very much for taking the time to write such a detailed review about Gran Bahía Principe Tulum.

The comments and suggestions we receive from our guests are very important to maintain the quality and service in the Gran Bahia Principe Riviera Maya Resort

We want to invite you to visit us again soon, please write us a little message before your next visit and we will do all our best to accommodate your wishes.

Kindest Regards,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 May 2012

What can u say, it was a amazing holiday the hotel or should I say hotels where just stunning. We was in tulum which was fine are room was stocked up and cleaned everyday. Our maid Daniel was lovely some mornings he would knock after a rouch night at the nightclub and come back later on. Every day he gave us a new towel arrangement, the room was always spotless, clean towels and linin everyday.
Great choice of things to do day and night, of a day, You could swim with the dolphins, for a price. I am not sure I agreed with the dolphins. There is five male dolphins in a small pool, when I say small to them maybe not us. But it looks a bit cruel to me but apparently it can hold 12, maybe just our thoughts be the judge for yourself. around one pool in each hotel there was a dj doing activities and games. Beware of the pool bars u will notice people never seem to leave the bar to go to the toilet.... Just a personal observation. The pool and beach were both better at akumal be sure to get your sun lounger by the pool early.

The buffet in akumal and cobo did seem to be better then tulum. As for the restaurants we only got to pick 3 a week some get 4 if your in the hacienda rooms. Word of warning book as soon as you can. The best had to be don Pablo and the japanese if u book Japanese book with the show, it is a little hot in there. You gents also don't have to wear trousers in all restaurants just 2 out of 12. The only downside about the food was in tulum if u went to late there would be a few empty trays. Also in our second week the snack bar was closed for a refit which looking at it, it needed compared to the other two. However they opened one of the nearby restaurants till 5pm, and then this reopened at 11pm all night so we was given a alternative.

There evenings they were ok there was a show every night in each hotel, although some are poor it passes the time by. The only downside of the evening is that the bar would should at 11pm then the only option was to go to the nightclub which was ok but they say it's just for the people staying at the hotel. It wasn't it would be busy with locals which is fine, but we found getting a drink hard if you wasn't A local be prepared to wait at the bar for a drink. We went down about 4 times and noticed this each time which was disappointing.
We done some great trips while we was there, we booked all ours with the Thomas cook rep I think u can get these a little cheaper if u was in playa Carmen, it's just trusting them. If ur young and lively the TC project is great and a great way to meet people. Coco bongos must see for all ages, it's a late one. We done fat cat boat trip which was brill as much to drink after 45 mins swim in the reef with a guide who is a bit crazy in a good way, he is like the fish whisperer. We swam with the turtles we done that with the hotel it cost $100 for 2 of us really good morning. Also done a trip called explor, I was recommend it from someone at home, if u like a bit of adventure it's well worth it zip wires rafting caves and karting. Fantastic day.

Overall a fantastic hoilday, fantastic hotel and fantastic place. Can't wait to return.
Hopefully this helps, and those who have put bad terrible comments must be hard to please, or just people who like to find things to complain about.

Xxxxxxxxxxxx

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Milo_missy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nickivanden, Manager at Grand Bahia Principe Tulum, responded to this review, 5 June 2012
Dear Tripadvisor Member:

First of all thank you very much for staying in the Gran Bahia Principe Tulum Resort and taking the time to write your positive impressions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

Please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning tool and will keep working to improve our services and make sure all our guest feel welcomed.

We want to invite you to visit us again soon, please write us a little message before your next visit and we will do all our best to accommodate your wishes.

Kind regards
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Tulum

Property: Grand Bahia Principe Tulum
Address: Carretera Chetumal Benito Juarez, km 250 | Local B, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Akumal
#7 Romantic Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 On the Beach Hotel in Akumal
#9 Spa Hotel in Akumal
#11 Luxury Hotel in Akumal
Price range (per night): $217 - $533
Hotel Class:4 star — Grand Bahia Principe Tulum 4*
Number of rooms: 978
Official Description (provided by the hotel):
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (24h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya/Akumal, Mexico

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