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Reviewed 22 June 2018 via mobile

Room 10
Facilities 10
Cleanliness 10
Food 10
Drink 10
Pools 10
Beach 0 (totally unusable due to seaweed issue)
Staff 10
Local Host 5 (didn’t meet us when scheduled)
Spa 10
Maid Service 10
Room Service 10
Sales Pitches 0 (only a couple times but still annoying and out of place at such a nice resort)
Noise Level - We didn’t notice it at all. If your room is by the pools I could see how it might be noisy but Ocean Front (difft than ocean view) room had no issues at all.

Stayed: June 2018, travelled as a couple
1  Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando_Garcia2087, Director General at UNICO 20°N 87° Hotel Riviera Maya, responded to this reviewResponded 24 June 2018

Dear Jonathan H,

Thank you so much for your review. We are glad to hear, that you liked our rooms, as well as our Dining experience and our hardworking Staff.

We appreciate your observations as this is the best way for us to pinpoint our opportunity areas and address them immediately. Please rest assured that we are working delightedly to better serve you in the future.

Thank you so much again and we are looking forward to welcoming you soon for another stay,

Kind regards,

Fernando García
General Manager
UNICO 20°87°

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

When you arrive, as the signature scent welcomes you and the fountains bubble with calm, you are seated for check in, and everything comes to you – kick off with the check in basics, then proffered candles (so during turndown service you can have the room ‘scented’ to your preference), your Local Host comes to introduce himself (Juan, you are a hero), and they really get you set for your relaxation with the welcome drink - a basil, cucumber, and mint muddle finished with a sparkling water float. Infinitely refreshing after your pilgrimage from the airport, they suggest you try it with Patron Silver (because top shelf is included, remember?)

The room was so gorgeous. The bathrooms, the four-poster bed, and of course that giant soaker jacuzzi on the balcony are all decadent without being over the top which I loved. Nothing was pretentious, but it was absolutely luxurious. Throughout the room, the spa, the pool area, everything – it was modern and refined but had a definite Mexican flair to it.

As someone who truly enjoys a spectacular meal, I cannot express enough the quality of the ingredients and the care in preparation every restaurant on the property displayed. The Chateaubriand was a real Chateaubriand with all accoutrements. The mozzarella di bufala was exactly the creamy delicacy you would expect. The Ahi Tuna sashimi was fresh, cool and perfectly pink. This is something very rare in my multitude of experiences at All Inclusive resorts (as I work in the travel industry and have been to 50+). It makes a world of difference to someone who cares about food, because not only was it delicious, it was authentic.

For those who enjoy a good libation - You can find incredible mixology at the Balam Bar just off the lobby. Delicious and titillating combinations, house-made infusions, all are proper cocktails with exotic flair. I loved “XKEBAN”, or “The Sinner” – chil de arbol infused vodka, strawberry, basil, mint and agave honey.

Being an Adults Only, the vibe was fairly chill, every pool has its own bar so never had to wait for a drink. There’s always something going on but doesn’t get rowdy or loud. Twice a week they host a pool party where they bring out giant Instagram-worthy floaties and have a DJ with a live instrument player. While we were there, they had a live Saxophone player, and a guy who played electric guitar, and they were AMAZING. For people who want the best of both worlds, make sure to book over a weekend and you can get free transfers (departing 10pm and returning 2am are complimentary) to Hard Rock Riviera Maya and experience the debauchery of Club Heaven.

- The UNICO App is amazing. Make spa appointments (some of which only incur a 20% service charge), order room service, order poolside food & drinks straight to your pool chair, dinner reservations, and you can get alerts when things are happening around the resort
- Eat, drink and do everything in their signature robes. These things are incredible – a giant worn-in grey hoodie but also a robe. You can even take a robe home, and they will monogram them for you, for a cool $116USD
- Personalize a sunhat 2 x week when a local painter comes to the pool (and yes, you can take home up to two that they provide!)

Room Tip: Request a corner room, so there is only one balcony next to you
  • Stayed: June 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank CleaEloise-FCTG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando_Garcia2087, Director General at UNICO 20°N 87° Hotel Riviera Maya, responded to this reviewResponded 24 June 2018

Greetings CleaEloise-FCTG,

We are glad to read, that you had an enjoyable time at UNICO 20°87° and that you found our facilities as a luxurious reflection of a Modern Mexico.

UNICO is heaven for any who love food! We are very happy to learn that you found our local flavors and classic cocktail tradition authentic and delicious. We do our best for our guests to closely connect with the culinary innovations of modern Mexican cuisine.

We are delighted to hear your amazing words about our Entertainment, which is designed and selected to make your stay an extraordinary experience.

A positive guest experience is something our staff takes great pride in, so we truly value your feedback.

Thank you again for your detailed comment and we hope to welcome you back on your next return.

Warmest Regards,

Fernando García
General Manager
UNICO 20°87°

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Reviewed 21 June 2018 via mobile

We chose Unico 20 87 for our honeymoon. We stayed for 9 nights. We had the best time! We had the warmest welcome by Humberto who helped us with our luggage and provided us with excellent information about the hotel. Our local host, Juan de Dios, was extremely helpful also in helping us get reservations or anything else we might need! The food was absolutely amazing. At Cueve Siete, Nicolas provided us with such excellent service that we requested him when we went back for our second night. We recommend the chilaquiles at Mi Carisa for breakfast every morning. During our visit we experienced lots of rain. It was so nice having the spa inclusions option. I had the Agave for One treatment by Anaztacia. She was absolutely amazing! Our favorite thing to do was to visit Bar Balam every evening before dinner and hang out with Marcos, Gabo, Julio and Cesar. These gentleman provide the best service, are extremely efficient, hard working, and just fun to hang with! They treated us as familia. Cris was the best server at the pool! He was always very attentive and quick with service and helpful with the umbrellas. Unico lives up to its name. The resort is beautiful. Next time though, we are going during the winter without the rain. Te gusta por siempre.

Stayed: June 2018, travelled as a couple
Thank Ashley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando_Garcia2087, Director General at UNICO 20°N 87° Hotel Riviera Maya, responded to this reviewResponded 23 June 2018

Dear Ashley P,

It is an immense pleasure to learn that you spent such a special occasion, as your Honeymoon is, at UNICO 20°87°!

We are very pleased to note that in your overall experience, we lived up to your expectations through the welcoming service from our staff and that you closely connected with the culinary innovations of modern Mexican cuisine.

Once again, we appreciate your feedback as it will go a long way in motivating our Hosts to consistently offer exceptional services to our guests.

We thank you for letting us pamper you during this special visit,

Warm regards,

Fernando García
General Manager
UNICO 20°87°

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Reviewed 21 June 2018 via mobile

I wish we could have loved this vacation, but the weather put a real *damper* on things - no pun intended! I suppose that speaks to the quality of food, drink, and service that much more. We arrived at the beginning of a tropical storm that would last for our entire 5 night stay. Travel direct from the airport in heavy rain too 1 hour and 45 minutes. On our return, when the sun finally made an appearance, it took only one hour. We have traveled to Mexico in June many times over the years and never experienced anything like this.

Unico takes care of all the little things - lotions/soaps/gels/bug spray, plenty of towels and wash cloths. We have never had such reliable and consistent cleaning service! Also, most consistent WiFi we have ever used - we could stream and download anywhere. Maybe not a big deal unless you are stuck inside all week. We loved the app for ordering housekeeping, room service, menus, etc.

We were in a swim up suite in building 1. It was a very nice setup and wish we could have enjoyed the swim up feature. This was a quiet location but not too far from everything you need and convenient access to the beach. I would either recommend a swim up OR an ocean view room on floors 4-5.

Speaking of beach, there is definitely a sargassum issue at Unico. We had thought this might compromise our vacation, but it turned out we were unable to use the beach due to the weather, so the seaweed wasn’t a big deal to us!

I made dinner and spa reservations prior to arrival, but as we faced the daily disappointing rains, I was also able to add a few additional services - appts made for the same day that I called.

We felt the meals and the specialty drinks were all about as good as an AI can get. I highly recommend an espresso martini, if you are a coffee drinker.

There is no “dress code” for dinners, which was a positive for us - especially in the rain and puddles - but I can understand why some might be disappointed if they were looking forward to a special experience and seeing people in shorts and flip flops might distract from that. Overall, the resort had a younger, more casual vibe. Although we saw vacationers of all ages, there was a significant presence of 20- and 30-somethings.

Since the pool exercises were canceled, we used the well equipped gym and took a yoga class. This is not a great resort for outdoor walking due to the smaller footprint and lack of walking trail.

As I mentioned, we made daily use of the spa for: Agave for 1, pedicure, women’s haircut, and relaxing massages. We had the following service providers and they were all excellent: Victoria, Ruby, Reyna, Sandra, Karina, & Rosa.

Stayed: June 2018, travelled as a couple
2  Thank NEEDAVACAPittsburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando_Garcia2087, Director General at UNICO 20°N 87° Hotel Riviera Maya, responded to this reviewResponded 23 June 2018

Greetings NEEDAVACAPittsburgh,

Thank you very much for taking the time to write a review about your recent stay at UNICO 20°87°!

It is very important for us to provide you with a memorable experience and unexpected service, we understand how important your vacation days are and we also regret weather was not in our favor. We pride ourselves in providing warm, professional and engaging service to all our guests and we are glad you agree.

Once again, we are very thankful with you for sharing the details of your vacation and we look forward to welcoming you back again in Paradise!

Kind regards,

Fernando García
General Manager
UNICO 20°87°

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Reviewed 19 June 2018 via mobile

Little late review but couldn't not write one. Currently on vacation in Mayan Riviera at another all inclusive ( Azuls the five)

Goodness, I mean we knew we loved our experience at unico but literally since we've stepped down into the resort we've pretty much said "but unico did this so much better"

From service, to decor, to room quality, to beach and food, honestly top top notch.

We wish we saved our money and came back here instead to celebrate our 1st anniversary

Come here you won't be disappointed !!

Stayed: September 2017, travelled as a couple
3  Thank Timothyhlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando_Garcia2087, Director General at UNICO 20°N 87° Hotel Riviera Maya, responded to this reviewResponded 22 June 2018

Dear Timothyhlee,

I greatly appreciate your feedback and I wanted to thank you for sharing your experience of UNICO 20°87°.

This is truly rewarding for our entire team members that strive to provide day after day exceptional service.

We hope to welcome you again on your next trip to the Riviera Maya!

Kind regards,

Fernando García
General Manager
UNICO 20°87°

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