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Reviewed 17 January 2018

Overall experience was great.

Staff: best ever seen. Super Friendly and Helpful!

Mexican Restaurant: a 9 out of 10, a waitress makes you fresh Guacamole on the table and great live music.

Steak Restaurant: 8 out of 10.

Buffet: 8 out of 10

Italian Restaurant: 4 out of 10. Bad!

Seafood restaurant: 6 out of 10. Just Ok.

Resort is located about 25min. from PV airport. Taxi charges 500 Pesos to PV main waterfront.

Beach: Very nice semi private beach but watch out for rocks.

Stayed: January 2018
Thank jdelgado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 18 January 2018

Dear jdelgado
We would like to thank you for your comment and for sharing your opinion about our hotel Grand Palladium Vallarta Resort & Spa. All of our comments are really important to us since they help us see where we need to improve our services and installations.

We are so sorry that our restaurants weren't what you were expecting. We want to make sure that our guests feel comfortable and satisfied with our hotel. We will talk with our supervisors about your comment.

We hope that you can consider coming back to offer you a more amazing service and attention.

With kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2018

Just back form a wonderful holiday here! It was even better in the flesh. So many different areas to relax depending on your mood. A lovely relaxed atmosphere all round, mixed with fun water sports, delicious food, and very attentive staff! We will be back!

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Duncan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 17 January 2018

Dear Duncan M
We would like to thank you for your comment and for sharing your opinion about our hotel Grand Palladium Vallarta Resort & Spa. We are so glad to know that we gave you the vacations that you were looking for.

Our main goal is to make our guests comfortable and satisfied with our services and installations. It is a pleasure for us to know that we were able to give make this possible.

We hope that you can consider coming back to enjoy once more of an amazing service and attention.

With kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

This was a fantastic experience. There were 6 of us that traveled together and we had a fantastic time. The resort was well laid out but had so many stairs. Our legs were burning for a couple of days but we got used to it. Food was really good too. I found that they lacked in the number of servers but because this resort is so far out of town, it is understandable that it may be hard to get workers. Those that worked there, worked hard. The adult pool was the best view of the ocean. Next time I would ask for a reef located near this pool. This resort also had a small zoo which was kind of cool.

Stayed: February 2017, travelled with family
Thank Ed R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 18 January 2018

Dear Ed R
We would like to thank you for your comment and for sharing your opinion about our hotel Grand Palladium Vallarta Resort & Spa. We are so glad to know that we gave you the vacations you were looking for.

Our main goal is to make our guests comfortable and satisfied with our services and installations. It is a pleasure for us to know that we were able to make this possible.

We hope that you can consider coming back to enjoy once more of an amazing service and attention.

With kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018

Good family resort. Staff very friendly. Nice beach. Very nice property with lots of vegetation. Pool with swim-up bar with a great bartender. Try the Mojitos.
Food very average, although they have a very extensive buffet.

  • Stayed: January 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Picco48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 17 January 2018

Dear Picco48
We would like to thank you for your comment and for sharing your opinion about our hotel Grand Palladium Vallarta Resort & Spa. We are so glad to know that you enjoyed your stay and you had a wonderful time.

Our main goal is to make our guests comfortable and satisfied with our services and installations. We are sorry that our food services weren't what you were expecting. We will talk with our supervisors about this. Nevertheless we are very happy to know that overall you had an amazing vacation.

We hope that you can consider coming back to enjoy once more of an amazing service and attention.

With kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018

10 f us stayed at this beautiful property ,cut into the jungle. We all had a great time. There is definitely some thing for everyone here. We ranged in age from 14 to 70 and everyone enjoyed themselves. The buffet is very good, some of everything. We thoroughly enjoyed the Mexican a la cart. Guacamole made right at the table Mmmm.Nightly entertainment very good. The one negative for people with mobility issues(walking) is that it is spread out , so a fare bit of walking. We would recommend this resort for sure. It's also a little out of the way(not a bad thing), but we were able to catch the bus into Bucerias. travelled from Dec 15 to 23rd 2017

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank jimmy3beers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 17 January 2018

Dear jimmy3beers
We would like to thank you for your comment and for sharing your opinion about our hotel Grand Palladium Vallarta Resort & Spa. We are so glad to know that we gave you the vacations that you were looking for.

Our main goal is to make our guests comfortable and satisfied with our services and installations. It is a pleasure for us to know that we were able to make this possible.

We hope that you can consider coming back to enjoy once more of an amazing service and attention.

With kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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