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“Room with a view”

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Encuentro Guadalupe
Reviewed 11 September 2017 via mobile

The unique designe and desert setting was the main experience.
The Chef Omar has a varied menu with beautifully presented Dishes.
Quality and taste adds to the sensorial stay.
The service is attentive and every one doing their best with in a relaxed and leisurely pace which is great for a retreat with style.

Weekdays are best, you have the place to yourself sensation.

Each loft has exactly what you may need but the best part is the outside view and at night a little fire under the star full sky.

Stayed: September 2017, travelled with friends
Thank Sandra Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 195 reviews

Reviewed 10 August 2017

We stayed here for my in laws' 50th anniversary! The one draw back is no kids. Other than that, it was amazing and very clean. The pool area was especially pleasant! Breakfast served at the pool is the way to go! There were many people while we visited but still amazed us!

Stayed: May 2017
Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2017 via mobile

In terms of price/quality, it is one of the worst hotels i have been to.

Clearly, the price should be divided by half.

The food is normal, the service is terrible, clearly the staff has a good attitude but lacks good management.

The room is small, there is no room service, the restaurant closes at 10 pm.

When there is strong winds ( wich is almost all the time ) the room crumbles. The design of the rooms in this aspect, clearly is flawed.

They don't accept AMEX in the restaurant, or at least, that's what they told us. After we told them, we had just payed the room with an AMEX, they didn't know what to do !!!! The manager was nowhere to be found.

In my opinion, you should visit the hotel to have a drink and see the viewd. DO NOT STAY HERE.

Stayed: July 2017, travelled as a couple
2  Thank Santiago M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2017

Loved everything about this place. The spartan room still felt luxurious, the mattress was very firm and comfortable and it had all of the amenities we needed. It took me a moment to realize that the reason why I loved it so much was that there wasn't a tv in the room which seemed to extend the feeling that we were in a completely different world. It was wonderful to wake up and walk outside into the mountainscape. The architecture is truly incredible, the food, drinks and staff were lovely and wonderful.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Veronica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017

Stayed 3 nights at the end of June with my husband at Encuentro and had an overall very wonderful time there. We loved a lot about the design and our stay. As some other reviewers have mentioned, we did not think it was a great value and for the price of the rooms, we did expect a little more. I will break down pros and cons from my perspective.
Pros:
-A truly beautiful property that stands above almost any other hotel we saw in the Valley.
-Lots of privacy as there are no shared walls when you stay in an individual loft.
-The pool was really pretty and the view from the pool into the valley was quite beautiful.
-Breakfast by the pool was pretty delicious.
-Modern, clean, minimal design.
-Friendly and kind employees/staff during our minimal interactions with them.
-Staff often seemed to be having fun and enjoying each other, which I felt was a good sign.
-Sound system in the room was a nice touch
-Great for a romantic getaway

Some cons:
-We stayed at a discounted rate (approx $330/night) and over the weekend I saw that the rate went up to $540/night. This felt very expensive considering the level of customer service and quality of the stay. The staff were lovely, but minimally involved (you need to use a walky talky to call down to reception, which may be intimidating if you don't speak Spanish very well). This is not the type of place that offers room service, particularly high end bathroom products, or even attentive service by the pool. We spent 3 days by the pool and only on one of those days did one of the servers come down the steps to ask if we wanted anything. The other two days we went to the bar ourselves to order. Not a big deal at all, but for over $500/night, I would expect to be able to stay horizontal when I want a beverage.
-It is quite a dark, dusty hike from the parking area to the guest rooms at night. The hotel provided us with a flashlight, and one evening we were able to hitch a ride with their van. Another night, we had to hike in our nice clothes up to our room in the pitch black, which was a little terrifying after some wine tasting. Again, not a big deal at all, but it would be nice if they consistently had the van/driver available in the evening for guests who are not as able to do a hike in the dark. My husband and I kept saying we loved the hotel, but we would be really uncomfortable if we were older or out of shape. It's not an easy property to navigate unless you want to use the walky talky to order the van every time you come and go.
-We were never offered a tour of the winery or the opportunity to do wine tasting, information about Valle de Guadalupe, or other sort of Guest Services support when we checked in. It felt more like we were in an AirBnB in this sense.
-We were also told on our third day there that continental breakfast was included with our stay, but no one told us this at the front desk upon check in. That would have been really nice to know at the start of our trip.
-The pool was not heated, and so it was not quite warm enough to be comfortable.

Overall, it was a sexy place to stay with some really great design features and a gorgeous (but chilly) pool. Staff were friendly and warm, but I wish they had provided us with more helpful information about our stay, the valley, and their services, so that we could have taken full advantage.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
8  Thank LoloMa81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Encuentro Guadalupe

Address: Carretera Tecate Ensenada Km 75, Valle de Guadalupe, Valle de Guadalupe 21720, Mexico (Formerly Endemico)
Region: Mexico > Baja California > Baja California Norte > Ensenada Municipality > Valle de Guadalupe
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Valle de Guadalupe
Price Range: $471 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Encuentro Guadalupe 3*
Number of rooms: 20
Official Description (provided by the hotel):
WE WILL BE CLOSED FOR MAINTENANCE FROM 11/1/2016 TO 11/1/2017. THANK YOU. WELCOME Encuentro Guadalupe AntiResort™ (Formerly Endemico). The original idea behind Encuentro Guadalupe is to offer an immersive experience into Guadalupe’s Nature and Culture. An open, honest, inclusive platform to connect travelers from around the world with Valle de Guadalupe’s people and its products. ... more   less 
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Also Known As:
Encuentro Guadalupe Valle De Guadalupe, Mexico

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