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Reviews (194)
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All reviewsnew wingpool and hot tubfree hot breakfastattached restaurantnewer partprice was reasonablepool keyhotel restaurantscenic roadrecommend this hotel to anyoneroom had queen bedsbrunch buffetwould stay here againextra spacenice amenitieswork hardgreat place to stay
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Reviewed 1 September 2017 via mobile

We stayed here with family while touring Alberta. Room was comfortable and clean. Breakfast was perfect and staff all very friendly. Couldn't ask or expect more. Great swimming pool and whirlpool. Coffee in room

Stayed: September 2017, travelled with family
Thank SingaporeMagoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 6 September 2017

Dear Guest,
We appreciate that you took the time to let us know about your fantastic experience. It is great to hear that we met all of your expectations. Thank you for your comments on our clean and comfortable room, your breakfast, our staff, and our pool area. We are glad that you chose to join us on your travels. It would be our pleasure to welcome you back.
Sincerely,
Heritage Inn Hotel & Convention Centre Pincher Creek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

We spent one night at this hotel. Service was great and the staff were excellent. Our room came with two queen beds that were very comfortable. Room was very clean and tidy and came with a coffee maker, small fridge, AC and microwave as well as a wall mounted TV. The curtains were room darkening and actualy closed tight which kept the sun out during the heat of the afternoon and dark in the morning. The hotel has facilities including a swimming pool (didn't see or use it) a restaurant and a separate bar and lounge. Our room included a free continental breakfast. We visited the lounge the evening before for snacks and a drink. Prices were reasonable and service was good but a bit slow, due to the server having to attend to both the lounge and restaurant. We found the lounge offered little atmosphere. Overall our stay was very good and we would recommend it to all types of travellers including families.

Room Tip: Rooms on west side face the highway but we did not notice any significant traffic noise.
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Glenn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 1 September 2017

Hi Glenn,
Thank you for taking the time to write this very thorough review. We are pleased to hear that you enjoyed your room and found it to be well appointed. Our staff will be pleased to receive your comment on their excellent service. We are glad that you purchased our Bed & Breakfast rate, which includes the choice of an item off of the Hot Breakfast Menu. We apologize that the service you received in the lounge did not meet your expectations. We will bring up what you saw to determine how we can improve in the future. Your comment on the atmosphere in the lounge is appreciated as it helps us to determine how we can better our facilities. Thank you very much for your recommendation. We look forward to the next opportunity that we get to host you.
Sincerely,
Heritage Inn Hotel & Convention Centre Pincher Creek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

Wanted to visit Waterton Park, so found accommodation in nearby Pincher Creek at this Motel. It was a happy surprise! Very clean rooms, free hot breakfast (AWESOME!! Really good food) Quiet room. Super friendly staff. One of the best experiences we have had when needing accommodation while traveling. Would go back again.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 30 August 2017

Hi Linda,
Thank you for writing this review. We are thrilled that your stay with us turned out to be a pleasant surprise. Our close proximity to Waterton makes us a convenient alternative to staying in the park, as well as being close to the many great amenities available in the Town of Pincher Creek. We appreciate your nice compliments on our clean and quiet rooms, our awesome breakfast, and our friendly staff. It is fantastic to hear that you plan on returning. We look forward to welcoming you back.
Sincerely,
Heritage Inn Hotel & Convention Centre Pincher Creek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

We always go there 1 a year on our Anniversary.Stay a couple of days. The always treat us great. It's a great feeling when someone calls you by name. Beautiful clean rooms, and always wanting to please.

Room Tip: Ask for the new building. The rooms are larger.
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Pervaiz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 29 August 2017

Hi Pervaiz,
Thank you for taking the time to write this review. We are proud to know that we are part of your anniversary tradition. Our staff work very hard and they will be happy to receive this review and learn of the impact they have had on you. We appreciate your comment on the rooms. It would be our pleasure to host you when you return for your next anniversary trip.
Sincerely,
Heritage Inn Hotel & Convention Centre Pincher Creek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017

We had thought we had reserved a room at the Pincher Creek location, but had erroneously booked at the Heritage Inn in High River, AB. We happened to stop by the Pincher Creek location on our way to Waterton Lakes, even though we were too early to check in, but thought we would let them know we were in town. Weren't we surprised to find out we had booked at the wrong location.

We knew, given the time of year, that rooms were at a premium in this area. Instead of being "left out in the cold", Claire Layton - Manger of the hotel, did a great job of accommodating us. We were incredibly surprised by the quality of the room, and service from the staff. Our king room in the newer wing, was as good or better than any hotel we have stayed at during our travels around Canada or the US. What a pleasant surprise.

We could not be more thankful for the level of service, and attitude, of this situation, and would highly recommend this hotel.

Room Tip: Go for the new wing...the rooms are amazing and incredibly quiet
  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank CSKoala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 28 August 2017

Dear Guest,
Thank you for taking the time to let us know about your experience. We are thrilled to hear that what started as a troubling situation turned into a fantastic stay. Claire will be very pleased to hear that her efforts made such an impact on you. We are happy that you loved your room as much as you did. Your recommendation is truly appreciated and we look forward to the next opportunity we get to host you.
Sincerely,
Heritage Inn Hotel & Convention Centre Pincher Creek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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