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All reviews new wing pool and hot tub free hot breakfast attached restaurant newer part price was reasonable pool key hotel restaurant scenic road recommend this hotel to anyone room had queen beds older area brunch buffet would stay here again extra space nice amenities work hard
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Reviewed 28 August 2017

Wanted to visit Waterton Park, so found accommodation in nearby Pincher Creek at this Motel. It was a happy surprise! Very clean rooms, free hot breakfast (AWESOME!! Really good food) Quiet room. Super friendly staff. One of the best experiences we have had when needing accommodation while traveling. Would go back again.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 30 August 2017

Hi Linda,
Thank you for writing this review. We are thrilled that your stay with us turned out to be a pleasant surprise. Our close proximity to Waterton makes us a convenient alternative to staying in the park, as well as being close to the many great amenities available in the Town of Pincher Creek. We appreciate your nice compliments on our clean and quiet rooms, our awesome breakfast, and our friendly staff. It is fantastic to hear that you plan on returning. We look forward to welcoming you back.
Sincerely,
Heritage Inn Hotel & Convention Centre Pincher Creek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

We always go there 1 a year on our Anniversary.Stay a couple of days. The always treat us great. It's a great feeling when someone calls you by name. Beautiful clean rooms, and always wanting to please.

Room Tip: Ask for the new building. The rooms are larger.
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Pervaiz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 29 August 2017

Hi Pervaiz,
Thank you for taking the time to write this review. We are proud to know that we are part of your anniversary tradition. Our staff work very hard and they will be happy to receive this review and learn of the impact they have had on you. We appreciate your comment on the rooms. It would be our pleasure to host you when you return for your next anniversary trip.
Sincerely,
Heritage Inn Hotel & Convention Centre Pincher Creek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017

We had thought we had reserved a room at the Pincher Creek location, but had erroneously booked at the Heritage Inn in High River, AB. We happened to stop by the Pincher Creek location on our way to Waterton Lakes, even though we were too early to check in, but thought we would let them know we were in town. Weren't we surprised to find out we had booked at the wrong location.

We knew, given the time of year, that rooms were at a premium in this area. Instead of being "left out in the cold", Claire Layton - Manger of the hotel, did a great job of accommodating us. We were incredibly surprised by the quality of the room, and service from the staff. Our king room in the newer wing, was as good or better than any hotel we have stayed at during our travels around Canada or the US. What a pleasant surprise.

We could not be more thankful for the level of service, and attitude, of this situation, and would highly recommend this hotel.

Room Tip: Go for the new wing...the rooms are amazing and incredibly quiet
  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank CSKoala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 28 August 2017

Dear Guest,
Thank you for taking the time to let us know about your experience. We are thrilled to hear that what started as a troubling situation turned into a fantastic stay. Claire will be very pleased to hear that her efforts made such an impact on you. We are happy that you loved your room as much as you did. Your recommendation is truly appreciated and we look forward to the next opportunity we get to host you.
Sincerely,
Heritage Inn Hotel & Convention Centre Pincher Creek

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Reviewed 22 August 2017

We stayed at the Heritage Inn at Pincher Creek, Alberta on August 21, 2017. We swam in the pool for 2 hours very refreshing. The pool and hot tub were very clean. Our room was excellent, comfortable beds. The desk attendant gave us excellentv service. Very clean hotel. I recommend this hotel to anyone.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank BurnnLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 23 August 2017

Dear Guest,
Thank you for this glowing review. It is wonderful to hear that you enjoyed so many aspects of your stay. We are glad that you found the pool to be refreshing and clean, the room to be comfortable, and the service to be excellent. Your recommendation is greatly appreciated and we look forward to the next opportunity that we get to welcome you back.
Sincerely,
Heritage Inn Hotel & Convention Centre Pincher Creek

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Reviewed 22 August 2017

This was our first stay at a Heritage Inn and we were generally pleased with our stay in a new wing of the hotel except that it was a long walk to the lobby, restaurant, and pool, and the layout and signage was so poor that we sometimes went the wrong direction and had to backtrack. The staff was friendly and helpful, the room was spacious though a bit dark, the area for the frig and microwave was very good, and the beds and pillows were comfy. The indoor heated pool and hot tub were large and clean though almost too hot. There was no ice machine in our area of the hotel but there did appear to be a space where one would be installed. We were given a ticket for a free breakfast in the restaurant and found the selections OK though somewhat limited. The location of the hotel was unattractive but there were no problems with noise or any other issues.. The hotel was convenient to Waterton Lakes National Park and the price was reasonable for the area.

Room Tip: Ask for a room in a new wing,
  • Stayed: July 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank loves2travel49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 23 August 2017

Dear Guest,
Thank you for taking the time to expand on the details of your stay. We are glad that you enjoyed your room and the section of the hotel that it was in. Your comment about the need for more directional signage is very helpful and appreciated. Thank you for letting us know that you enjoyed the pool area and informing us that the hot tub temperature could be reduced. We appreciate your opinion on the breakfast selection and we hope that what you did pick was delicious. Our close proximity to Waterton is something we enjoy and we are glad you found our location convenient. The next time you are in Pincher Creek, we would love the opportunity to welcome you back.
Sincerely,
Heritage Inn Hotel & Convention Centre Pincher Creek

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