Excellent hotel in prime location. Clean and quiet rooms with very comfortable beds. Rooms are large and laid out well with nice bathrooms as well. The free breakfast buffet was great with friendly staff that actually made sure that everything was kept clean while constantly replenishing supplies.
I would definitely recommend it and would stay there again in a heartbeat
Thanks so much for your kind words and great review of our property! We love to know when we have made a great impression on valued guests! We hope to see you again soon sometime in the very near future!
Rudest General Manager ever. WOW. She not only disrespected a War Veteran and his service animal, but she was changing the dog weight requirements “because I’m the manager and what I say goes.”
I was part of a group that came to this hotel for a local event, a dog friendly hotel with a 75lb maximum weight limit for dogs, mind you, and she was arguing with us about my dog. My dog weighs 70 lbs , 5 lbs under the weight limit, and she tells us these are “loose rules,” that she can change the rule as she sees fit, and she was telling us we needed to check out and leave. Yes, we had already checked in and she’s telling us we need to cancel and leave. Absolutely nothing even started the. She looked at my dog when I walked back into the hotel (we checked in a day prior) and asked how much she weighs. 70lbs. Weight maximum is 75lbs for hotel… she tells me I can’t stay there with my dog.
Oh, it gets worse. A disabled war veteran who is in our group has a service dog. He was speaking on behalf of the group. She is raising her voice at him telling him that she doesn’t care that he has a service animal. “It’s not a real thing,” she kept telling him. He pulled out his legal paperwork to show the dog (who is also wearing her vest and tags) is his legal service animal for his disability. She says “put that paper away. I don’t need to look at it.” Arguing with a war vet and telling him there is no such thing as service animals for disabled veterans. WOW.
Then she tells him that he needs to apologize to her for starting to raise his voice (of course, she’s standing there creating a major scene over a dog that is 5lbs under the weight limit and also completely disrespecting a war veteran.) He apologizes for raising his voice, and says that he feels he deserves an apology for her disrespecting him
And telling him that his service animal and tag is not a real thing. She did not apologize.
I have stayed at many Hampton Inns with my large dog, not once have ever had a problem, until this woman created such an issue for absolutely no reason.
So much for this dog friendly hotel.
I sincerely hope a new GM takes her place because this woman certainly does not know how to run a friendly hotel. I hope she is having a much happier and friendlier weekend.
Wow! What a delightful hotel. Clean lobby and great front desk. Excellent breakfast with lots of choices and LaShiba showed such great customer service!! The bed was so comfortable and we loved our stay. Parking was a bit tricky but available around the corner. Easy check out.
Outstanding service! The staff Big L was incredibly attentive, and his attention to detail made my experience exceptional. I can not say enough about the way I was made to feel like family. The kitchen staff was also very accommodating to my special diet needs. From the evening receptionist to the housekeepers, the environment will make you feel like you're home away from home.
I was looking for a dog friendly hotel in the historic downtown district of Wilmington, NC. I was attending a conference at the Hotel Ballast on the river BUT they would not accommodate my dog. So I stayed up the hill at the Hampton and walked down every morning to attend classes.
When I arrived at the Hampton, I was greeted by Lawrence who was guiding folks through the valet process. The hotel offers valet service for parking or you can simply park next door at a parking garage. Lawrence was personable, professional, polite and an overall delight as he conducted business.
The hotel is located next to the old historic district. It is very clean and very quiet.
I needed certain information and certain items from the front desk and I have to give a shout out to Mitch, John and James who were simply phenomenal representatives for the Hampton. Again, each of these gentlemen went above and beyond to supply me with answers to my inquiries in a most courteous and helpful manner; it did not matter whether I was talking with Mitch at 5:30 a.m., John at 10:00 a.m. or James at 10 p.m.
I really enjoyed the coffee and breakfast selections offered in the mornings. The room was spacious, had a fridge, great shower, really comfortable bed, great shades for complete darkness.
I felt safe and secure at the hotel even though I was traveling solo with my dog. All my requests were met with complete satisfaction.
