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All reviews front desk choice hotels waffles sausage myrtle beach room was clean cookies hot breakfast outlet mall clean place waffle maker the breakfast area next morning would definitely stay here again pleasant surprise great place to stay free breakfast
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Reviewed 8 December 2015 via mobile

Stopped at this facility after having spent the previous evening at a PA Sleep Inn that was exceptional. Based on the Trip Advisor reviews, I expected the same here. Unfortunately that was not the case. Booked a King Suite and upon entering the room, we were assaulted by a very heavy smoke odor (this is a non smoking facility). We advised the desk & they moved us to a King Whirlpool Suite at same rate. This room was spacious but equipped for handicap so lacked counter space in bathroom plus shower was a roll in shower with water overflowing onto bathroom area floor. The next problem encountered was lack of working heat or air. Again notified desk, young man said he would be up to see if he could get it operational.....never appeared......we gave up & just put up with a cool room. Don't believe we will be repeat visitors here.

Stayed: December 2015, travelled as a couple
Thank qikvette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this reviewResponded 9 December 2015

We could not be more disappointed to learn the problems you encountered during your recent stay with us. We were more than glad to upgrade you to our best room but must apologize that our front desk did not follow up on getting the thermostat set to your liking when you moved. Please let me assure you this is rare for us. We are currently ranked as the #2 Sleep Inn in the USA based on customer feedback and take our guest satisfaction very seriously. We hope you will give us another chance to provide you a superior stay.

Kind regards,

MBoyette
Sales Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2015

This property is in excellent condition as it appears to be recently renovated. The staff was very friendly and helpful. We arrived late in the evening after a long day on the road and had a speedy check-in from a very friendly desk staff. The room was clean and very comfortable and we enjoyed it very much. Breakfast included hot items - much better than the usual rolls and other cold fare. Again, the staff during the day was very friendly and helpful. Excellent value for a place to stop while traveling I-95. Easy access from I-95. Would highly recommend it!

  • Stayed: November 2015, travelled with family
    • Cleanliness
    • Service
Thank 418je
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this reviewResponded 26 November 2015

We understand that our guests go through a lot driving I-95 and when they get to us they need tender loving care. Knowing that you found us friendly and helpful means everything to us. Nothing better than a great welcome and a clean, comfortable room after a long day's travel. Easy on & off I-95 gets you to us easily. Excellent value and great service makes us very thankful for you our guest!

Kind regards,

MBoyette
Sales Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2015 via mobile

This place is family-owned and community conscious. Not only can you expect a great night's stay, you can expect top service. I recently booked two of my guests there who enjoyed their stay.

Pros: fair pricing, clean and comfortable rooms, cheerful staff.

Cons: can't think of any.

This is the place I would recommend to any guests staying in Smithfield or taking a break from the highway. You won't be disappointed.

Stayed: November 2015, travelled on business
Thank LadiesUsedToVamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this reviewResponded 25 November 2015

You have won our hearts with The Place To Stay! We are delighted to be the hotel you choose to bring your out of town guests to visit! Top service and great night's stay are wonderful ways to be known. We have not received a finer recommendation than yours! Thank you so much.

Kind regards,

MBoyette
Sales Director

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Reviewed 22 November 2015 via mobile

Great location if you plan on shopping Smithfield. Beautiful clea accommodating hotel. Enjoyed our stay with the exception of some intoxicated noisy neighbors. Thankfully they went to sleep early. Would come back again and have stayed before.

Stayed: November 2015, travelled with family
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this reviewResponded 25 November 2015

First of all let us apologize for the noisy neighbors you encountered. This is not at all our style. You can always call the front desk to address any issue. We are thrilled that you found us to be a beautiful clean accommodating hotel! We look forward to hosting you again soon.

Kind regards,

MBoyette
Sales Director

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Reviewed 15 November 2015 via mobile

This hotel is very clean, very well kept and a terrific deal. After being in a car for many hours, the location is terrific also. Quick off and on the Interstate and a massive outlet mall with many restaurants to walk around a bit.
Also, staff was super especially Lisa on the desk. She makes you feel very welcome.

Stayed: November 2015, travelled with friends
Thank Bobbe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mboyette, Director of Sales at Sleep Inn & Suites Smithfield, responded to this reviewResponded 18 November 2015

Wonderful Place to Stop is a great way to be remembered! Thank you for being so kind to note our extra efforts to keep everything in top notch condition and offering the best in guest service as well.
We hope you will return soon to enjoy more of the great places around us for shopping and eating.

Kind regards,

MBoyette
Sales Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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