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Jeff F
St Kilda East, Australia

Great little motel - fantastic staff

4.0 of 5 bubblesReviewed 16 Feb 2021
Second time I have stayed, last time was in 2017. They have done some minor renovations. The motel is about 2k out of town but is very easy to find. Check-in was easy, very friendly guy was at the reception. The room (#8) was as you would expect for a 60's motel. Everything worked well. The wifi was great. Only complaint, try not to get a room with another one above it. Sadly I could hear them when they went to the loo. But is a great motel, handy to the freeway, would stay again.
Date of stay: February 2021
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Reviews (68)
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9 - 14 of 68 reviews
Reviewed 21 June 2020 via mobile

Love the hotel if i ever in town again i will stay here again. The only thing wrong with the room was 2 small n the bathroom to small , the shower was to small n the hot water had to play around with it

Date of stay: June 2020
Trip type: Travelled as a couple
Thank MellissaV10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2019 via mobile

We booked this motel online it looked ok
We only wanted somewhere clean and tidy
Even though the motel room was old and shabby we were ok to keep our booking.
What I didn’t expect was bugs crawling over me during the night.
Large black and green bugs crawling over me.
I was absolutely shaken by the bugs crawling over me.
My husband was able to stomp on the bugs
I got hardly any sleep during the night
I am going to report this incident to the proper authorities
Please reconsider if you intend staying at this motel

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank Catherine B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VKH01, Manager at Barossa Gateway Motel, responded to this reviewResponded 24 October 2019

Hi Catherine,

Thank you for your response.

I understand we are not a flashy hotel and we are not going to be to everyone's taste; however, we work hard to run our motel as a clean, comfortable, homely place and we do our best to accommodate everyone as best we can. As part of this, we have the rooms pest sprayed for insects twice a year as recommended.

What we don't appreciate is reviews which are extremely misleading. When you checked out, you told me you had a bug (singular) crawling on you and that it disappeared (which your husband confirmed); not "bugs" that you mentioned in your review. There was no evidence of dead, squashed or alive bugs in the room when I inspected it after you left.

We also see on our surveillance system that you spent half an hour sitting outside with your door wide open and lights on - which is probably how the "bugs" got in there in the first place. Please keep in mind that we are situated in the country and it was a warm night, bugs tend to be more prevalent on night's like that - by leaving your door open it was inevitable that some may have entered. We also supply insect spray in the rooms, just in case bugs get past the fly screens on the windows or a closed door.

Also, upon seeing your other reviews on Trip Advisor, it seems that you are very hard to please.

We will be discussing your review with Trip Advisor as it is misleading and fabricated.

Sincerely,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2019

This is an older style motel but rooms are spacious and clean, comfortable double bed and a quiet setting on a side road off the Main Street. Still close to the highway.
Russell was very helpful and welcoming as I checked in. Continental buffet breakfast was generous and scrambled eggs done perfectly.
Guest laundry with under cover washing line. Free fast WiFi.
Excellent value.

Date of stay: March 2019
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Peter M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2019 via mobile

We stayed one night as passing through and as most reviews have noted this is budget accommodation. But meet all our needs, clean and comfortable. And Russell was a great host and suggested where to eat in town.

Date of stay: March 2019
Trip type: Travelled as a couple
1  Thank 13_Mel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 February 2019 via mobile

Needed basic accommodation at a budget price and got exactly what I was after. Hosts were very accommodating and friendly and didn't mind facilitating my later than usual arrival. Room was air conditioned, clean and comfortable with all the basics you'd expect. It is advertised as a budget motel, and is more than adequate for the price. Thanks for a great stay

Date of stay: February 2019
Trip type: Travelled solo
Thank ianhillard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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