This is a stunning property offering beautiful rooms in an idyllic location. In a normal situation I would be touting all of the accolades about this (albeit a bit overpriced relative to other comparable places we have stayed in Australia but nonetheless lovely) property...nice room, good breakfast, spa bath, etc. Unfortunately, there were two “fine print” (or perhaps undisclosed, as neither my husband nor I recalls seeing anything about either of these things when booking) negatives that we feel any future guests should be aware of before booking:
1. If you book through an online travel agency (Expedia, booking.com, or anyone Trip Advisor redirects you to) or, even if you book the “web special” on their own website, they will not service your room during your stay. Maybe it is us but we found this to be preposterous! We were paying $330 US ($440-450AU) per night, and suffice it to say that in all our travels around the world we have never stayed in a room in that price range that doesn’t provide daily maid service (in our experience, most provide twice daily service in that price range). We understand that fees charged by online travel companies (perhaps doubled if you are directed to one of these sites from TA, which we were) eat into small business profits but this is a cost of doing business and, as I told the owner, we never would have found them but for TA. We booked within the week so a) it isn’t likely that we snagged a room they would have otherwise have been booked for full price and b) if they don’t want customers from online travel agencies, don’t list the property there. But, to me, to undo all of the positives you are offering with your property by “punishing” guests who find you through these media is both outrageous and really bad business!
2). The rooms do not offer TV or WiFi. You have to go to the main house for that. We were told that the idea is to force people to relax, read and talk to each other. While I get (but do not necessarily agree with) the TV part, sorry but in this day and age, many people read (or watch TV) on their iPads. Also, most guests staying at the property are mature enough to make their own decisions about when they want to interact with each other and how/when they want to chill, alone or together. We were relaxing and trying to finalize the next leg of our stay after dinner and the fact that my husband had to get dressed and go to the main house to complete the WiFi transactions to do this, rather than being able to do from the comfort of our room, was just not something one anticipates, or appreciates, in this price category. Based upon the previous negative, our guess is that this has more to do with cost than anything. Bottom line is that this is indeed a beautiful property but unfortunately these two (in our opinion, self destructive) management decisions interfered with what would otherwise have been a perfect stay and a rave review.