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Booking.com
AU$182
Fully refundable before Mon, 22 Apr
No prepayment needed
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Charlie T
Point Lookout, Australia
Poor customer service from receptionist
1.0 of 5 bubblesReviewed 12 Feb 2024
We had the occassion to arrive at Cootamundra C/p around 9.30 am on a week day. When trying to book in we were very rudely told that we could not book in till after 12 noon. We noticed the park had only a couple of vans in, plenty of room available. I,m sure the park owners would not appreciate the receptionist treating customers so rudely. So the next time I am down that way I will avoid this park.
Date of stay: December 2023Trip type: Travelled with family
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (86)
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1 - 6 of 86 reviews
Reviewed 9 July 2023 via mobile

My husband and 2 adult children travelled to Cootamundra to visit my elderly mother who is in residential care. We arrived at 5 pm as we’d travelled a considerable way. I had booked a brick cottage with 2 bedrooms (a queen bed and 2 x single beds) given I had my adult children with me. I was hoping to bring my mother around for a meal. Instead, when we arrived we were directed to a small cabin containing a double bed and 4 bunk beds.

When I returned to reception to say that there’d been a mistake, a grumpy woman advised me that the brick cottage had workers staying in it for a month and I couldn’t have it. She told me I must have booked with a third party. I showed her my confirmation email from the actual van park several weeks prior. She told me it didn’t matter as the others had preference given they were there for four weeks. There was no other similar accommodation available. While I understand the business model, I can’t understand the purpose of booking anything with this van park if you can be bumped on a whim.

The issue could have been resolved simply with some appropriate communication prior to our arrival to let us know the change. It would have allowed us to make other arrangements if necessary. If I’d known the cottage wasn’t available I would have booked a hotel room with proper beds

I suggested as a good will gesture we could be compensated in some way given we didn’t get the accommodation we requested. The women refused to budge and told me if I didn’t like it I could go somewhere else, which I would have done if it wasn’t so late.

I will never stay in this park ever again while the current operators are there with such poor management and customer service. I can never trust that the accommodation I book will be available.

Be aware, booking accommodation here is risky, you never know where you’ll end up.

Date of stay: July 2023
Trip type: Travelled with family
Thank Leighsy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 April 2023

This is a great park right in the centre of town. The person at the desk was friendly and welcoming and gave me some good local tips. We enjoyed the embers prices and lovely dinner at the RSL two minutes walk away. The facilities, although older, are clean and well maintained. The gardens are also really well looked after. Highly recommended!

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Andrea T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2023



This accommodation proves that you don't need the luxury 5 star bells and whistles of flashier places to provide a memorable experience.
We were assigned an ensuite cabin (#3). Turned out we had booked a family cabin. Two bedroom with a double and two single beds. Functional bathroom and kitchenette. Each room has it's own TV with all the channels. Covered carport outside the door, outside seating.
The double bed was one of the most comfortable we have ever slept in during our travels. (I had such a deep sleep I didn't even snore!)
The park is in a quiet street, but still in walking distance to shops, pubs, etc. and the CBD. The cabin itself was a brick building so there were no noise issues, even from passing vehicles and pedestrians.
The lady at reception was very friendly and processed our arrival and departure swiftly and smoothly.
Yes, it's in a caravan park, accommodation was basic,; dated, worn and far from modern. But it was comfortable, clean, neat and tidy. Bathroom was dated and basic. Shower a bit tight.
We will definitely stay again when next in Cootamundra.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Michael and Cin... O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2023 via mobile

We took our new-to-us Avan Aliner here for our first outing. The manager was awesome, helping us newbies out with our teething troubles. The park has level drive-through sites for beginners and the amenities, although a little older, are spotlessly clean and a pleasure to use. We would like to give a shout out to a “fellow traveller Jim“ who gave up time to help us sort our rear brake lights and indicators. The park is within walking distance of the RSL which has an extensive Chinese/Thai menu. The food is cooked to order (no buffet). Large serves and as guests at the park, we received members discount. There’s a nearby playground and public pool (with water features) for kids. Looked awesome. Would definitely visit here again.

Room tip: Avoid the road between Jugiong and Cootamudra. It’s in poor condition and not really great for towing.
Date of stay: February 2023
Trip type: Travelled as a couple
Thank shoalplan486
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 December 2022 via mobile

Went to stay at Cootamundra caravan park . Well they advertise disabled facilities. Well when you get there the toilet is locked and the only people that have keys are the permanent 2 residents so when we got there me busting for the toilet could not go. We got put on a site of dirt the grass which is plentiful is reserved for long term clients which were none . So my advice to you do not go here 😒

Date of stay: December 2022
Trip type: Travelled as a couple
Thank steverQ4741YE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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