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Reviewed 4 February 2018 via mobile

Ksar Shama was eerily quiet during our stay and the weather particularly cold so my review should be read with that context in mind.

The setting is wonderful. At the foot of the Atlas Mountains, the contrast when you look left and right is startling. There’s very little close by so you can feel somewhat isolated but then I expect guests that stay here do so because of that very reason.

Our rooms were pretty good however extremely cold. This coldness was prevalent right through our stay as we moved the in-house heaters with us in the communal areas. Back to the rooms, each had a fire which helped and a stack of blankets. Be aware that the hot water can take some time to run. Also, there’s no WiFi in the rooms for those that need to be constantly connected.

The common area was vast but then that opinion may be formed on the back of us being the only guests. There were fantastic views out, including the pool which looked a nice spot for a warmer time.

The restaurant staff worked tirelessly and served up a really nice dinner for us. On the other hand, breakfast was average and a little underwhelming.

Don’t expect to be waited on hand and foot here although when you do ask something of the staff they are always quick to help. It did feel like the hotel was not fully equipped to meet guests needs which I suspect was due to the time of year and being low season.

As a base to explore the local surroundings I think this is a good spot just as long as guests are are not expecting a buzzing local scene or European experience both in terms of food and hospitality.

Date of stay: January 2018
Trip type: Travelled with friends
Thank ChazzaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayoub B, Responsable relations publiques at Ksar Shama, responded to this reviewResponded 19 October 2018

Hello ChazzaM,

We thank you very much for taking the tim to share you feedback with us and the whole TripAdvisor Community.
We are glad to read that you love the spot and our staff service.
However, when it comes to the weather, you should know that february is one of the coldest month here in Ouirgane. As a result, the rooms are very cold too. The amovible heaters are here to help the regular heaters and the blankets to make you feel warmer.

Indeed, Ksar Shama is inspired by local hospitality, culture and architecture which is mostly berber. It is an immersive experience for every guest, the fantastic view is the bonus.

Our team works hard day and night so our guests enjoy their stay at its most.

What a shame that yours deserved only 3 stars out of 5.

Hopefully, we could host you at Ksar shama during summer time so you can enjoy the sun by the pool.

Have a good day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2018

We had an amazing moment at Ksar Shama , the view was wonderful , the room was so confortable , i really apreciate every moment that i had there . My advice to everyone who want quiet space to visit Ksar SHama is such fabulous place.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Location
    • Service
Thank nidal945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayoub B, Responsable relations publiques at Ksar Shama, responded to this reviewResponded 19 October 2018

Hey Nidal,

We are so happy to read that you enjoyed your stay at Ksar Shama. Thank you very much fo sharing it with us.

See you soon

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Reviewed 15 December 2017

6 months after our last stay in Ksar shama, everything seemed to be changed and this time to the worst, it took from us 1 hour to get our room although we check in at 3pm!! no hot water in the rooms we claimed several times; but no one to solve the problem, the air conditioning was not working and the room was extremely cold . breakfast was very poor and basic. unfortunately we wanted to stay for 3 days but we had to leave earlier.
i definitely don't recommend this place anymore

Room tip: room in the corner (chiba) is a good room but no air conditioning
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank ahmed a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayoub B, Responsable relations publiques at Ksar Shama, responded to this reviewResponded 19 October 2018

Hey Ahmed,

Thank you for taking the time to share your feedback with us after your second stay at Ksar Shama.
We are truely sorry that your the service did not meet your expectations. However, we would like to mention that since then, the management team has changed and this time for the best. The air conditioning problem has been solved and the breakfast menu is more generous.
Maybe we will have the chance to have you back during summer days, so we can make it up to you.

Best regards,

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Reviewed 16 June 2017

i really have no words how amazing this place was , i felt like been in a beautiful dream , the location was very amazing and the food very tasty , the best we had experienced at the Atlas mountains .
my husband booked this place to celebrate my birthday and he made the right decision, the staff were very friendly and helpfull and very attentive, and treated us just like if we were family the were ready to make any effort just to make us happy .
the chef prepared a nice cake for my birthday , and the waiters were singing a berber birthday song which made me really enchanted and delighted , they even taught my husband some words in Berber .
i can't wait to be back and i will not stay anywehere else .

Room tip: we had stayed in a room called Azir just on the corner of the reception it was amazing with good views
Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank masmoudisoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayoub B, Responsable relations publiques at Ksar Shama, responded to this reviewResponded 22 October 2018

Hello masmoudisoad,

We are very pleased to read your review based on your stay at Ksar shama, and glad to know that our services met your expectations.

We hope to see you soon again at Ouirgane.

All the best.

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Reviewed 31 May 2017

we were back to this stunning place my wife and i , this time with our 2 little children , at the ramadan time . there had been many improvements since our last stay ; the rooms looked more cosy and comfortable , a big football pitch and a bowling court were built around .
We stayed for 6 days without having to move from the hotel since we wanted to enjoy the big swimming pool and the good weather . the staff were helpful and very friendly: the service was a little bit slow i think because of the ramadan . big thanks to Mehdi and hassan who made from our stay such a delight .

Room tip: we stayed in a suite near the reception called tizi ntest
Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank ahmed a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayoub B, Responsable relations publiques at Ksar Shama, responded to this reviewResponded 22 October 2018

Hey Ahmed,

We are more than delighted to read your kind review about your last stay at Ksar Shama. The whole team is very proud that the service met your expectations. We hope your next visit will be memorable as the last one.

Have a good day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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