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Connie B

Excellent

2.0 of 5 bubblesReviewed 30 Dec 2020via mobile
Nate is a great asset to this hotel or any business for that matter. Omg he was a jewel! His kindness is why we decided to even stay there. Room clean . Except AARP . I highly recommend this place to stay. Bed is great for a good night sleep. Nate went out of his way for a front desk worker that I have ever seen. So kind! But come and see for yourself!
Date of stay: December 2020
Trip type: Travelled as a couple
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Reviews (113)
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Reviewed 23 February 2020

Nate at the front desk was welcoming, really friendly, and professional while checking us in, the suite we got was clean, nice, and comfortable. Highly recommend this hotel for the price and cleanliness.

Date of stay: February 2020
Trip type: Travelled with family
Thank 897kanem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2020 via mobile

Had a great one night stay. Great location right off of I40 with some restaurants nearby. Check in was quick and easy. General manager checked me in and out the following morning. Room was large with nice Jacuzzi. Bed was very comfortable. Room was very clean. Although I didn’t sleep to well no fault of my room just me, I totally enjoyed this hotel. Breakfast was great!

Date of stay: December 2019
Trip type: Travelled solo
Thank dmp31563
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angel C, General Manager at Comfort Inn & Suites, responded to this reviewResponded 1 January 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2019

Passing through on the way home on a long road trip and this place was a very pleasant surprise. It was so clean.....I mean one of the cleanest rooms on the entire trip. You can tell that the staff take pride in the work that they do. I told the manager/front desk clerk and she agreed that she has the best staff ever. You can tell they all work as a team. The breakfast was good and I was glad for a great nights sleep. Bed was comfortable and room was quiet.

Date of stay: October 2019
    • Value
    • Location
    • Service
Thank Susan R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angel C, General Manager at Comfort Inn & Suites, responded to this reviewResponded 6 November 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Angel Crawley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2019 via mobile

I can see now why the Hampton Inn in town has such high rates ... because the other options are not so great - the Comfort Inn included. Booked for a work trip. Arrived around 9 pm ready to call it a night. Room was on the first floor. When I got to the room noticed the curtain would not close all the way leaving a gap. Not the best scenario for a woman traveling alone. Also there were crumbs in both chairs in the room, which immediately makes you question just how clean the room really is. Went to the front desk desk. The clerk was kind but refused to move me to another room at the government rate. Not that they’re weren’t more rooms available, but that he didn’t have any left at the government rate, nor would upgrade due to the status of the room. He also said I could not go to another hotel as I would still be charged for the room regardless of the curtain or dirty chairs. He then came back to the room, saw the curtains would not close and at my suggestion took paper clips to close them because I wasn’t going to sleep with someone being able to see in. He saw the crumbs on both chairs and dismissed as the cleaning staff was just in a hurry that day and he would make note of it. And honestly, he should have NEVER walked into a single, female guest’s room unaccompanied or at least without leaving the door open. It made me feel very uncomfortable. I had read several reviews before booking that said this property while older was very clean. I however, did not find that to be the case. The pic shows crumbs on the chair after I had brushed much of them off. How do you miss that?

Date of stay: October 2019
Trip type: Travelled on business
Thank Cvet1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2019

So, we set out on this honeymoon, but we were too tired from work to do all the activities we had planned. Luckily we stayed at Comfort because they have an amazing room - its a suite really - with areas for sleeping, tv watching, arts and crafts, catching up on work (yeah, right !!! ;-P ) and that's just the room. In the hotel, there's a pool - a million nice little sitting areas, lemon-infused ice water whenever you want it, an outdoor porch/patio, and from the lobby, you look up and see an open area on the second floor with a beautiful wrought iron railing and some stylish lounging furniture... it feels fancy, even if that's just compared to what i'm used to. And the BEST part is Nate!! He's the guy at the desk and he is awesome and friendly and resourceful and helpful and he really really does want us to "Enjoy the Comfort". And we totally did!

Room tip: there are only 3 jacuzzi suites. book early!! (but all the rooms are very nice)
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank CherylFromHillyville
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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