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L R

Great customer service!

5.0 of 5 bubblesReviewed 4 weeks ago
I'm rating a 5/5 because, although we were unable to make the trip due to icy weather, the hotel rep, Lori D., found my original review (which was incomplete) and considering the circumstances, gave us a full refund! I look forward to being able to actually make this trip in the future! Thank you Lori and Fairfield! L.R.
Date of stay: January 2025
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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    Reviews (31)
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    All reviews hotel is located nice stay downtown area front desk bed was comfortable great hotel brewing gym nc cereal tv lobby
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    1 - 6 of 31 reviews
    Reviewed 22 November 2024

    It's NOT your average Fairfield Inn. This 4-year-old location is top-notch in every aspect. The rooms are spacious, clean and well-appointed. The location is within walking distance to numerous restaurants, bars, and stores. Parking is adequate and very well-lit. While all this is reflected in the higher pricing, it was well worth it and a welcome improvement in our three-week-long trip.

    Date of stay: November 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Jay C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 September 2024 via mobile

    To Scooter. You must have stayed at a different hotel. There are at least 30 restaurants within a 5-10 minute walk of the Fairfield, and most are far better than the chain steakhouse you mentioned. I’m guessing you stayed at the Super 8 or another hotel with a number at the exit ramp. The Fairfield Inn is in the middle of everything in Morganton, including dozens of restaurants.

    Date of stay: September 2024
    Trip type: Travelled as a couple
    Thank Waylontdog
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 27 March 2024

    I would stay here again if in the area and looking for a quick over night. Good location not far from the highway. Rooms were updated and clean. Staff was friendly and competent.Really basic breakfast. The stay was exactly what what was expected.

    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Sm00thtravel
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 July 2023 via mobile

    The hotel is nice enough. There are no restaurants that serve food within walking distance. There is a Longhorn Steakhouse when you get off I-40. Eat there first. I heard a rumor that there is a restaurant that serves food Tuesday- Saturday. You’ll probably be ok on those days.

    Date of stay: July 2023
    Trip type: Travelled with family
    Thank ScooterKB
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Rebecca Randolph, General Manager at Fairfield Inn & Suites by Marriott Morganton Historic Downtown, responded to this reviewResponded 5 July 2023

    ScooterKB, I hate to hear you didn't get to dine like a local while you were here. I will make sure that our front desk staff knows the location of all the wonderful downtown eateries..and their hours/days of operation. There are a handful that are still closed Sunday-Tuesday but that list is dwindling. Hopefully you will be back in the area soon and will get to try some of our local eateries out along with the ice cream shops nearby.

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 June 2023

    We stopped here for the night. The hotel was clean and well kept. The staff were very courteous and professional. The bed was super comfortable and the breakfast was good. It's got plenty of parking, a nice pool area and gym too. Directly across the street is Fonta Flora Brewing, great place to have a pint and relax after a long drive.
    We will stay here again.

    Date of stay: May 2023
      • Location
      • Cleanliness
      • Service
    Thank BarbJim1
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Rebecca Randolph, General Manager at Fairfield Inn & Suites by Marriott Morganton Historic Downtown, responded to this reviewResponded 5 July 2023

    BarbJim1, thank you so much for your response! I am happy to know that you enjoyed your stay and we look forward to having you as guests again.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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