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littlemissneve
Belfast -Northern Ireland

Comfortable hotel

3.0 of 5 bubblesReviewed 1 Apr 2023
This hotel is visible from the main road, but there is a long driveway to the hotel which means that it isn’t easy to walk to the nearest eating places.
There is a lot of parking around the hotel, so you shouldn’t have any issue with that. The reception lobby area is very bright and modern, with large seating area for either working during the day or for breakfast in the mornings. There is also a small mini market beside reception for food, snacks etc…

The room is a good size with large double comfortable bed, work table, chair, flat screen tv, lounge chair, microwave, fridge and coffee machine. The bathroom is also a good size with bath / shower with good pressure and hot water throughout the day. There is also good space around the sink for toiletries.

The room was comfortable but I did have some issues with soundproofing – the room was at the front of the hotel and I could hear people talking in the car park below me, I could also hear a lot of noise from the room above me and in my bathroom I could hear the TV and the person in the room next to me on the phone through the vent. The fridge was also quite loud during the night as well

The hotel has a pool and a good size gym with 3 treadmills, 2 cross trainers and space to do free workouts and free weights

The breakfast is a standard breakfast with hot egg options, bread, waffles, fruit, yoghurt and it is tasty and filling

Overall this is a comfortable hotel
Date of stay: February 2023
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express & Suites Marion, an IHG hotel, responded to this review
Responded 15 Apr 2023
Hi littlemissneve,

Thank you for your stay and for leaving us feedback surrounding your experience with the Holiday Inn Express & Suites Marion and doing business with IHG Hotels and Resorts.

We care about your experiences, and I apologize for not meeting your expectations. We appreciate all the feedback we receive because we know it helps us in our goal of creating Great Hotels, Guests Love. Our hotel partners share this goal, and I have passed along your comments to hotel management as a reference for improvement so we can enhance our services.

We take your feedback seriously and welcome the opportunity to serve you better.

Sincerely,

Crisel V.
Case Manager
IHG Hotels & Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 15 reviews
Reviewed 4 March 2023

There is a giant rip on our curtains. They did not disclose they were under construction, and it smells weird and it’s dirty. We booked a suite bc we NEEd separate rooms bc my husband snores and arrived to a regular room only bc “thats all they had.” No refunds either. So no sleep for me. The front desk guy was rude. His manager called to talk to him while we wwre checking in. She didnt care he was helping customers. She kept loudly talking asking him to do things for her making us wait. I wish I could give zero stars.

Date of stay: March 2023
    • Value
    • Location
    • Service
Thank Michelle Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express & Suites Marion, an IHG hotel, responded to this reviewResponded 18 March 2023

Hi Michelle Y,

We appreciate you providing us with feedback regarding your stay at our hotel. We are pleased that you have chosen to do business with IHG® Hotels & Resorts.

Holiday Inn Express commits to ease and transparency in every way, and I'm sorry for the situation. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.

I sent you a private message to discuss this further. I hope you read it at your most convenient time.

Sincerely,

Renz A.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2023

They promised a government rate of $94, then allowed me to drive all the way there (5hrs later), let me check in, and my kids unpack the car and start carrying stuff to the room before they tell me they won't honor the rate and up-charged me another $50. Then the girl went on to tell me how she told the little boy checking me in right after he got off the phone with me that they no longer honor that rate. What pissed me off is they never called to tell me, and she of all people let me check in. I promptly checked back out as my kids were so looking forward to getting out of the car after 6-7 hours of riding with dad on his work trip. Very disappointed in Holiday Inn of Marion. Moral to the story, don't trust them on rates.

Date of stay: January 2023
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank marklT3205RS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express & Suites Marion, an IHG hotel, responded to this reviewResponded 18 February 2023

Hi marklT3205RS,

Thank you for leaving us feedback surrounding your experience with the Holiday Inn Express Marion. We appreciate you choosing us and doing business with IHG® Hotels and Resorts.

We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay.

Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response.

Sincerely,

Grace L.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2022 via mobile

Great secluded location. Quiet. Clean and spacious room. Check in was easy. Great front desk service. Stay for one night on the way to Smoky Mountains. Only negative: lack of staff to replenish breakfast items, empty the trash, and clean the tables

Date of stay: October 2022
Trip type: Travelled as a couple
Thank 5flower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express & Suites Marion, an IHG hotel, responded to this reviewResponded 27 October 2022

Dear 5flower,

Thank you for choosing our hotel while visiting Marion and for taking the time to provide feedback about your experience. Pleasure having you as our guest.

I am pleased that the location of our hotel, the service of our staff and the cleanliness of our room met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your remarks about the service at our breakfast. Please be assured that I will forward your comments to our team to provide a better experience in the future. I apologize for the shortcomings.

Once again, thank you for deciding to stay with us. We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2022

Holiday Inn Express & Suites Marion is Nice Clean Hotel. It looked to be a newer one, and was very comfortable. Had a great selection for breakfast. I would highly recommend and would stay there again.

Date of stay: July 2022
    • Location
    • Sleep Quality
    • Service
Thank Walter O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2021 via mobile

The new hotel is clean and the beds? Oh my! Best night’s sleep in months! 4out of 5 because I’m an oatmeal fan and there was only instant. But Rose kept breakfast items full, counters and dining area clean, and was very friendly. She definitely needs a raise!
We’re looking forward to staying again soon!

Room tip: Sits on a hill and is very quiet
Date of stay: September 2021
Trip type: Travelled as a couple
Thank Sightsee50390834325
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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