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MikeSTravis
Waterloo, Iowa

housekeepers was at my room cleaning 5 days a week, but toilet and bathtab has not been cleaned even once

3.0 of 5 bubblesReviewed 20 Nov 2022
it is okay place if you are okay with dirty toilet and bathtab. I requested for toilet to be cleaned twice, but it was not done. Housekeeper just take out garbage and replaced towels once a week. Location of this motel is really good. Rooms is very small.
Date of stay: July 2022
Trip type: Travelled on business
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviewed 5 October 2022

well, where do i begin . I stay at this property for 10 days. When I arrived I discovered DIRTRY sheets in my bed, I was okay with it because I had my own lining for the bed. I requested cleaning for a few days in the raw, and no one would show up to clean. Bathtab and toiled was never cleaned in my 10 days stay.

Date of stay: May 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kity9899
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2022

Do not be swayed by the bad reviews written by people who wrote only one review on Trip Advisor. This is a good budget hotel. This Super 8 had many good points that are not covered in these false reviews.
1. New furniture was in my room.
2. New carpet (no stains) were in my room.
3. The front desk staff was polite and respectful.
4. The breakfast was better than most Super-8s. Ding Dong pastries and yogurt were included. (No meat was provided. However, the yogurt provided good protein).
5. There was a smoking/picnic pavilion provided.
6. Unlike what was written, I found the property quiet with no people walking around.

There is one drawback, the rooms to the north (single beds) face a bar where there are drunks in the "Bar's" Parking lot. I closed my door and turned on the Air conditioning. I could not hear the drunks then...

If I were to go through here again, I would stay here as a springboard. The price was better than nearby cities. The view of the surrounding mountains were awesome.

Room tip: More quiet rooms are on south side (double bed size rooms)
Date of stay: August 2022
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Texas_Travel_1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2022

We stayed here 4th of July weekend to visit family. We checked in our n Friday and left on Monday. We were iffy of the place at first but once we got there, we were pleasantly surprised. The room was clean, air conditioning worked great, staff were friendly, we have no complaints at all. If you’re looking for a cheap yet good place to stay; you can’t go wrong!

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ngarre318784
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2022

Never checked in do to family emergency but was still charged full price after calling and cancelling. Was told to talk to Booking.com when I finally spoke to someone there they tell me I need to call the hotel and ask them to ok on the refund. Just keep getting the run around from both sides

Date of stay: June 2022
    • Value
    • Service
Review collected in partnership with this hotel
Thank ascott139928
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vishal Thakkar, Revenue Management at Super 8 by Wyndham Marion NC, responded to this reviewResponded 23 June 2022

Dear Guest

We are extremely gutted to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

Regards,
Management Team

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Reviewed 17 January 2022

Do not stay here. Was priced high even without the bedbugs. Very poor breakfast selection. I will not be back. I make it a point to stay at Wyndham motels when I travel. Was very disappointed in this one.

Date of stay: January 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank stevenpR5656AS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Masterkey Hospitality, Revenue Management at Super 8 by Wyndham Marion NC, responded to this reviewResponded 5 February 2022

Dear Steven,

We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better.

Sincerely,
Management Team

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