Well, the stay started out well. The manager was attending the front desk and he was very brief but polite. He gave me room 205, I requested 1 QUEEN SIZE BED, CABLE, AND FREE WIFI CONNECTION. I check in at 7 pm, ate the food I had bought, sat at then table, used my laptop and watched tv. Later, 10:30 came along and I was ready for bed, I pulled back the sheets and it was full of crawling bed bugs. So, I called to the front desk, there was a new person on shift, I tell him the situation and he rudely replies " Oh my god, WHAT, well pack your things up and come to the front desk"! I was unsure if he was upset that I found bed bug, or if he was upset because of the work ahead of him. Now I HAVE TO PACK ALL MY THINGS AND TAKE THEM DOWN STAIR! I get downstairs and he is talking really loud a angry saying the are no bed bugs in the this hotel, I just ask for a refund because now he has now insulted me by calling me a liar. He says I won't be getting a refund instead I get a new key to 206, the room next door! I TAKE ALL OF MY LUGGAGE back upstairs to 206. The room window is open and I sit my luggage down. I see the front desk clerk coming upstairs to cut off the lights in the previous room, I follow him and I prove to him that there are bugs covering the bed, and he agree, but says well the room next door wont have any bugs! I rush next door and there are also bed bugs on the bed in 206 I try to show this to him and he continue down the stairs as if he does not hear me speaking. Well this new room 206 HAS BED BUGS, 2 SMALLER BEDS, A TV THAT DOESN'T WORK,FOR SOME UNKNOWN REASON I CAN NO LONGER,GET WIFI, AND TO TOP IT OFF THE CHAIN LOCK HAS BEEN BROKEN OFF! I HAVE NEVER BEEN IN A SITUATION LIKE THIS SO I CALL THE POLICE HE INSPECTS THE ROOM BUT ADVISES BE THAT HE CAN'T MAKE THE HOTEL REFUND MY MONEY, BUT TO TAKE MY PROOF AND EVIDENCE TO THE COURT HOUSE
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